How Do I Get a Refund from Google?
In a nutshell: If you canceled a paid Google subscription and still have a balance remaining on your account, or if you made a Google Play purchase you should not have made, and especially if you find unauthorized charges on your account, you need to learn how to get a refund. There are a couple of different ways of doing so, depending on what exactly you are trying to get refunded.
Introduction
If you canceled a paid Google subscription and still have a balance remaining on your account, or if you made a Google Play purchase you should not have made, and especially if you find unauthorized charges on your account, you need to learn how to get a refund. There are a couple of different ways of doing so, depending on what exactly you are trying to get refunded.
What You'll Need
Your refund will be sent to the card or bank account you used to make the purchase.In most cases, Google will automatically refund you any credit on your account after you cancel a subscription, without you needing to do anything. If they do not, follow the procedure below to request your refund.If you made an in-app purchase and it was not delivered or does not work correctly, contact the app developer about the refund. Google does not handle in-app purchases.In fact, it is often faster and easier to contact the app developer about any sort of refund. While Google will mediate between purchaser and developer when it comes to getting a Google Play refund, skipping the mediation is less complicated, as long as the developer agrees to the refund.To get a Google Play refund for transactions you did not make or authorize, you must report the unauthorized transaction within 120 days of the purchase. If you wait longer than that, you will not be eligible for a refund.It can take up to four days to decide whether or not you will be given a refund. It can take up to 10 business days on top of this for your refund to be processed.
If you cancel a subscription but plan to keep one or more other subscriptions going, you do have the option of keeping the unused credits from the canceled subscription in your account to use with your other subscriptions.
Go to the Google Admin Console.
Google Admin Console
To get a refund from Google Play, skip to step 9.
Sign in to your Google administrator account.
Go to the Menu.
Select the Billing" option.
Click "Payment accounts."
Click on the account ID for the subscription you want refunded.
Click on "Request a refund," located under the "Your balance" header.
If you do not see this option, you may not be eligible for a refund. Contact a Google customer service representative to ask about it.
Click the "Submit" button.
Do not proceed with additional steps.
Go to the Google Play website.
Google Play website
Click on your profile picture in the upper right corner of the screen.
Select "Payments & subscriptions."
Click on "Budget & order history."
Click on the "Report a problem" option next to the order you want to return.
Select the option that most closely matches your situation from the dropdown menu.
Fill out the problem reporting form and specify that you want a refund.
Click the "Submit" button.
Conclusion
If you need assistance with a refund, contact a Google customer service representative to get it. Unfortunately, Google does not offer phone-based customer service, although a variety of online contact options are available.
Further questions?
Solutions to similar problems
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