How Do I Request a Refund for a Charge with Google Wallet?

In a nutshell: Google's refund policies vary depending on the product purchased. Some products may qualify for an automatic refund if the paid app is uninstalled immediately after installation, but refunds may not be available if the app is reinstalled again. Refunds are typically not issued for unprotected accounts, so it is important to protect your account with authentication. To request a refund through Google Wallet, follow the provided link. Refund requests usually receive a decision within one business day, but it can take up to four days. Additionally, there are instructions provided for checking the status of a refund and requesting a refund for items not listed under recent purchases. Multiple items require repeating the process, and if an order cannot be found, it may be on another Google Account. In-app purchases can also be addressed with the developer, who may be able to process a refund within 48 hours of purchase. Refunds for code purchases are issued as Google Play credits. Contact Customer Support for further questions.

Introduction

Google's refund policies depend on the product bought. For some products, you may automatically get a refund if you uninstall the paid app right after installing it. You may no longer be eligible for a refund though when you reinstall the app again a second time. Also, Google usually doesn't issue refunds for unprotected accounts. You'll need to protect your account with authentication to ensure you get a refund. Read this guide if you want to request a refund for a charge on your Google Wallet. If you have questions, please don't hesitate to get in touch with Customer Support.

Go to Request your Google Play Refund Page

Use the link below to process your refund with Google Play. This step is for a refund on a recent purchase or products bought within 48 hours. Users usually get a decision within one business day but sometimes it can take up to four days.

https://support.google.com/googleplay/workflow/9813244?hl=en

How Do I Request a Refund for a Charge with Google Wallet? (Step 1)

Click Continue

Tap Continue on the Request your Google Play refund page. You'll find the recent purchases on the next page. Just follow the on-screen instructions on how to process your refund.

Sign In To Your Account

Use the link below to check the status of the refund. Just follow the instructions on the next page. Google will ask you to sign in to your account if you haven't signed in yet.

https://support.google.com/googleplay/workflow/10728048

How Do I Request a Refund for a Charge with Google Wallet? (Step 3)

Go To play.google.com

This step is for users who want to request a refund that's not listed under recent purchases. Sign in to your account first and follow the next steps below.

Tap on Your Profile Picture

Once signed in, click your profile picture on the top right.

Tap Payments and Subscriptions

How Do I Request a Refund for a Charge with Google Wallet? (Step 6)

Tap Budget and Order History

How Do I Request a Refund for a Charge with Google Wallet? (Step 7)

Tap Report a Problem

Look for the order you want to return and then click Report a problem.

Choose the option that describes the situation and complete the form. You need to note that you'd like a refund.

Tap Submit

Note that you need to repeat the steps above if you want a refund for multiple items. If you can't find the order, it might be on another Google Account. You'll need to switch accounts and process the refund there.

You can also request a refund using your Google Assistant. Just tell your device that you want a refund. Note that you need to use US English when using the Google device.

Conclusion

Most apps sold on the Play Store are from third-party developers. You may contact the developer if you have specific questions about the app or if you made an in-app purchase and it wasn't working or delivered. The developer may be able to also process your refund if it's been 48 hours since you made the purchase.

For items purchased using a code, the refund will be issued to you in the form of a Google Play credit. Do you have more questions about Google Play refunds? Please contact Customer Support.

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