How do I recover my disabled Google account?

In a nutshell: If your Google account is disabled, there are steps you can take to recover access. Start by visiting the Google Accounts page and entering your Gmail address. Enter your password to fully identify your account and view a message that confirms it has been disabled. You can then download your data if allowed, or contact Google's customer support for assistance. If you believe your account was disabled by mistake, you can send an appeal and provide details about your case. Finally, provide an alternative email for communication and submit your appeal. Google will review the appeal and provide feedback in a couple of days.

Jeff Whelpley is the editor / author responsible for this content.
Nov 3, 2023


Your Google account contains the details used for logging into sites, documents and other Google applications. When someone else tries to access your account, Google has specific procedures to verify whether the individual is authorized to log into the account. When the mail server notices suspicious activity or if you violate the Google Terms of Service, your account may be disabled to protect it. If you're in a situation where your account has been disabled, these steps can help you recover access:

Visit the Google Accounts Page

When your Google account is disabled, you can't log into your account or use Google services. Attempting to log into your account redirects you to an error message informing you that your account has been disabled. Sometimes, the Google servers will email you your account is inactive. Start restoring access by visiting and entering your Gmail address.

How do I recover my disabled Google account? (Step 1)

Enter Your Password

Entering your password helps fully identify your Google account. Once you key in the password, a new page loads, displaying a message that your account has been disabled. The new page also shows a link to click for more information on why you can't access your account.

How do I recover my disabled Google account? (Step 2)

Download Your Data

Google allows you to download your data when you're denied access to your account. Try signing into your account as usual; then, Google displays an option for downloading your data. However, you may be restricted from downloading your data due to violations like valid legal requests, account hijacking and egregious content violations. Contact Google’s customer support with queries if you aren’t allowed to download your data for unclear reasons.

How do I recover my disabled Google account? (Step 3)

Start Appeal

You can send an appeal if you feel like your account was disabled by mistake. After downloading your data, click the new link to start the appeal process. This prompts Google to investigate what happened to your account by checking your account data. Submitting an appeal permits Google to review your account and gather all necessary information to resolve the issue. You need not worry about your data; the review results will be kept safe and secure.

How do I recover my disabled Google account? (Step 4)

Provide Details About Your Appeal

The next step allows you to explain why your account has been disabled. Visit the Google Accounts appeal policies page to learn the policies involved and how they are applied. Clearly explain what you were doing with your account before it was disabled, and include other details that you think should be reviewed. Below this new page, there's a section for filling in the reason for your appeal.

How do I recover my disabled Google account? (Step 5)

Provide an Alternative Email

You won't be able to use your Google account during the review process. You must provide an alternative email address for Google to reach you regarding updates on your appeal request. Submit an active email address and ensure that it's accessible to you.

How do I recover my disabled Google account? (Step 6)

Submit Appeal

After filling in all the required information and the new email address, click the "Submit Appeal" button. Google immediately starts to review the appeal, and you can expect some feedback in about two business days. Sometimes, the review may take longer, depending on the issue's complexity.

How do I recover my disabled Google account? (Step 7)


Google's account recovery process helps you regain access to your account when logged out. You can also use the process to retrieve a deleted Google account. Don't get overwhelmed if your Google account is disabled; following the correct steps will help you regain access and continue using Google services.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I recover my disabled Google account?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Google Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Google in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my disabled Google account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Updated 7 months ago
Viewed 1,809,902 times
Reset Google Password
Account Locked
Recover Account
Google Disabled
Google Account
Recover Account

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!