Yahoo Customer FAQ

Top Answers & How-to Guides

How do I Contact Yahoo Customer Service?

The question we are asked most often is about how to talk to Yahoo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Name on My Yahoo Email?

To change your name on Yahoo Mail, click the Settings button in the upper-right corner of your screen. Select Account Info from the...

How Do I Block a Person from Emailing My Yahoo Account?

Log in to your Yahoo account to block a person from emailing your Yahoo account. You can select the Account link at the top of the...
Ask any question you have about Yahoo customer service, get an answer now.

Recent Yahoo Customer Questions

How can i recover my old mails

If you've accidentally deleted an email, Yahoo offers a recovery feature. You can find this option in the Yahoo Mail's Trash folder. Once in your Trash folder, locate the mail you want to retrieve, right-click the mail and select "Move". Then, choose the folder you want to move the mail back to. If the mail is not in the trash, and it has been lost or missing in the last 7 days, Yahoo may be able to restore it through the "Restore Requests" option in the Help Center. Remember, this action recovers the entire mailbox to the state it was in at the requested restore time.
Asked May 23, 2024 5:07 PM

I can no longer receive a verification code since the SIM where I registered is already lost

We're sorry to hear about your situation. If you lost the SIM card associated with your Yahoo account and can't receive a verification code anymore, you'll need to have an alternative recovery method in place, such as another phone number or email address. If you have those, you can access your account through them. If you don't, you won't be able to access your Yahoo account until you can replace the lost SIM. Unfortunately, Yahoo's security settings are designed to protect users' accounts and it's important to keep your recovery options up to date to avoid such scenarios.
Asked May 21, 2024 12:17 PM

How can I log into my Yahoo account if I've forgotten the password and the recovery options include an old phone number I no longer have access to?

If you've forgotten your Yahoo password and your recovery options include an old phone number you no longer have access to, you can still recover your account by answering security questions you set up previously. The best way is to go to the Sign-in Helper page, enter your email address, click Continue, and then click "I don't have access to this phone". You will then be given the option to answer the security questions. If you answer the questions correctly, you'll be allowed to reset your password and regain access to your account. Always update your recovery details to avoid such situations.
Asked May 21, 2024 8:49 AM

I can't sign in to my yahoo account

If you’re facing difficulties in signing into your Yahoo account, you might have forgotten your Yahoo ID or password. In such case, you can go to the sign-in helper section on Yahoo's homepage and follow the instructions. You'll be asked for your phone number or your backup email address, through which you're going to receive a verification code. But if you suspect your account may have been hacked or used by someone else, it's recommended to change your password and update your recovery information immediately to protect your Yahoo account.
Asked May 3, 2024 2:53 PM

Can't get into my yahoo account because they send a code to my phone by text now and I used to to have the option to a phone call , My phone is a home does not receive texts so I cant get the code . My email is miltswanson@yahoo.ca

We're sorry to hear about your predicament. Because your device cannot receive text messages, it's currently blocking your ability to access your code. Please use an alternative verification method: the most common other options are security questions or alternative recovery emails, if they're set up on your account. If these are not set up, try to access your account from a different device or location that Yahoo may recognize. Yahoo's security features use familiar devices and locations to confirm your identity. If you still can't access your account, we would recommend visiting the Yahoo Account Recovery page for further assistance. Please remember not to share your personal details online for your own security.
Asked May 3, 2024 9:02 AM

Help me with my Yahoo customer service issue

Account Management

How Do I Change My Name on My Yahoo Email?

To change your name on Yahoo Mail, click the Settings button in the upper-right corner of your screen. Select Account Info from the...

How Do I Block a Person from Emailing My Yahoo Account?

Log in to your Yahoo account to block a person from emailing your Yahoo account. You can select the Account link at the top of the...

How Do I Set Up Two Step Verification for My Yahoo Account?

When it comes to your Yahoo account, you want to keep your information secure. One way to do this is by using a two-step log in verification...

How Do I Update My Account Information on Yahoo?

Whether you want to change the name on your Yahoo account, or simply update the recovery details, Yahoo has you covered. You can easily...

How Do I Delete My Yahoo Account Forever?

Trying out a new email service is the primary reason why most Yahoo users want to permanently delete their accounts. Whatever the...


What Do I Do If I Cannot Retrieve Money from Yahoo Fantasy Wallet?

If you cannot retrieve money from Yahoo Fantasy Wallet, verify your phone number and email address. Login to your Yahoo Fantasy account...

Is It Possible to Get Technical Support from Yahoo?

Yahoo offers free technical support to its users through its Help Center. To access support, users should visit "help.yahoo.com" and...

Email Functionality

How to Add a Signature to Yahoo Mail?

To use Yahoo Mail signature, click the gear icon at the top right of your page and select Settings. In the General tab, scroll down...

How Do I Create a New Folder in My Yahoo Email?

Open your Yahoo Mail page to create a new folder in your Yahoo email. Click on the gear symbol at the top right of your email. Select...

How Do I Delete All My Emails in My Yahoo Inbox?

If you are trying to clean up your Yahoo inbox, or you haven't used your Yahoo email in a while and want to get rid of old emails,...

How Do I Retrieve My Yahoo Deleted Emails from the Trash?

Yahoo is a popular email provider that is used by many people worldwide. If you're looking an email that has been accidentally deleted,...

Password Recovery

How Do I Reset My Yahoo If I Forgot My Password and I Changed My Phone Number?

Yahoo mail has long been a convenient way to keep in touch with family, friends and acquaintances, so forgetting your password can...

How Do I Recover My Hacked Yahoo Email Account?

If you suspect that your Yahoo email account has been hacked, there are several steps you can take to recover it. First, sign in to...

How Do I Recover My Yahoo Password Without the Phone Number or Email on the Account?

If you forget your Yahoo password and don't have a recovery email or phone number, you can still recover your account. Start by visiting...

How Do I Recover My Yahoo Password Without a Security Question?

Yahoo users can recover their passwords by using their recovery email address or phone number. Without access to these recovery options,...
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