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Yahoo Customer FAQ

Top Answers & How-to Guides

How do I Contact Yahoo Customer Service?

The question we are asked most often is about how to talk to Yahoo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Name on My Yahoo Email?

To change your name on Yahoo Mail, click the Settings button in the upper-right corner of your screen. Select Account Info from the...

How Do I Block a Person from Emailing My Yahoo Account?

Log in to your Yahoo account to block a person from emailing your Yahoo account. You can select the Account link at the top of the...
Ask any question you have about Yahoo customer service, get an answer now.

Recent Yahoo Customer Questions

Problems logging in and can't get a reset code

If you're having trouble logging in to your Yahoo account and are not receiving a reset code, it might be due to a few reasons. Your recovery method may be outdated or inaccessible, your account may have been hacked, or Yahoo's systems might not recognize your account due to multiple incorrect attempts. First, check if you've entered the correct email for the account. If you've done that and still can't get a reset code, you might need to recover your account through your alternate email or phone number. If you still can't access your account, it might be best to create a new one and secure it properly. Be sure to update all your recovery information periodically.
Asked Jun 11, 2024 1:45 PM

Why is it asking for an account key and not letting me put password in?

Yahoo's Account Key feature is designed as a security enhancement to replace traditional password entry. Yahoo Account Key links your account to your mobile device, sending a notification whenever there's a sign-in attempt, which you can then approve or deny. This way, even if someone else knows your password, they couldn't access your account without access to your mobile device too. If you would like to use your password instead, you can always switch off the Account Key feature. To do this, go to the Account Security tab in your account settings, click on 'Yahoo Account Key' and then on 'Manage', and proceed to disable the feature. After doing this, you should be able to log in with your password.
Asked Jun 9, 2024 4:28 AM

How do I remove the new reply box from in front of every email message?

The "reply box" you're seeing is probably Yahoo Mail's Quick Reply feature and it's designed for convenience but if you'd rather it not appear, it can be deactivated. Click on the gear icon in the upper-right corner and select 'More Settings.' Click on 'Writing email,' and then unmark the 'default reply' box. If 'Show quick reply' is also checked, uncheck it to remove the reply box. Click 'Save' to finish. Please remember that updates to Yahoo Mail’s interface or policies might modify these steps. Please always refer back to Yahoo’s own help center or settings page for the most accurate and up-to-date information.
Asked Jun 6, 2024 3:18 PM

Verification code in yahoo not received

We understand you're having trouble receiving your verification code from Yahoo. This can occur for a variety of reasons. First, make sure you have entered your email address or mobile number correctly. The verification code is usually sent directly to your registered recovery email or mobile number. Check to see if the email has ended up in your spam or junk folder. If it's a text message, ensure you have good network coverage so that you can receive texts. Sometimes, delays in the network can also cause a wait. If you've checked all these and still haven't received your code, you might want to try the process again after a while.
Asked Jun 6, 2024 12:48 AM

yahoo verification code are not send to me

We're sorry to hear that you're having trouble receiving your Yahoo verification code. It's possible that there may be a slight delay with the delivery of the code. So, it's recommended that you wait a few minutes, then request another code if it doesn't arrive. Ensure your mobile number is correctly stored in your account details. Also, check if your SMS inbox isn't full and whether you're able to receive messages from different numbers. If you're still not receiving the code, you might want to consider trying an alternate sign-in method such as the Yahoo Account Key which is more secure and doesn't require codes via SMS.
Asked May 31, 2024 8:56 AM

Help me with my Yahoo customer service issue

Account Management

How Do I Change My Name on My Yahoo Email?

To change your name on Yahoo Mail, click the Settings button in the upper-right corner of your screen. Select Account Info from the...

How Do I Block a Person from Emailing My Yahoo Account?

Log in to your Yahoo account to block a person from emailing your Yahoo account. You can select the Account link at the top of the...

How Do I Set Up Two Step Verification for My Yahoo Account?

When it comes to your Yahoo account, you want to keep your information secure. One way to do this is by using a two-step log in verification...

How Do I Update My Account Information on Yahoo?

Whether you want to change the name on your Yahoo account, or simply update the recovery details, Yahoo has you covered. You can easily...

How Do I Delete My Yahoo Account Forever?

Trying out a new email service is the primary reason why most Yahoo users want to permanently delete their accounts. Whatever the...

Troubleshooting

What Do I Do If I Cannot Retrieve Money from Yahoo Fantasy Wallet?

If you cannot retrieve money from Yahoo Fantasy Wallet, verify your phone number and email address. Login to your Yahoo Fantasy account...

Is It Possible to Get Technical Support from Yahoo?

Yahoo offers free technical support to its users through its Help Center. To access support, users should visit "help.yahoo.com" and...

Email Functionality

How to Add a Signature to Yahoo Mail?

To use Yahoo Mail signature, click the gear icon at the top right of your page and select Settings. In the General tab, scroll down...

How Do I Create a New Folder in My Yahoo Email?

Open your Yahoo Mail page to create a new folder in your Yahoo email. Click on the gear symbol at the top right of your email. Select...

How Do I Delete All My Emails in My Yahoo Inbox?

If you are trying to clean up your Yahoo inbox, or you haven't used your Yahoo email in a while and want to get rid of old emails,...

How Do I Retrieve My Yahoo Deleted Emails from the Trash?

Yahoo is a popular email provider that is used by many people worldwide. If you're looking an email that has been accidentally deleted,...

Password Recovery

How Do I Reset My Yahoo If I Forgot My Password and I Changed My Phone Number?

Yahoo mail has long been a convenient way to keep in touch with family, friends and acquaintances, so forgetting your password can...

How Do I Recover My Hacked Yahoo Email Account?

If you suspect that your Yahoo email account has been hacked, there are several steps you can take to recover it. First, sign in to...

How Do I Recover My Yahoo Password Without the Phone Number or Email on the Account?

If you forget your Yahoo password and don't have a recovery email or phone number, you can still recover your account. Start by visiting...

How Do I Recover My Yahoo Password Without a Security Question?

Yahoo users can recover their passwords by using their recovery email address or phone number. Without access to these recovery options,...
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