In a nutshell: Uber is the go-to taxi service where riders can find a driver fast to take them to their destination with just a tap in the app. So, it's frustrating when you try to sign up for Uber, only to receive an error message stating that your email address is already registered and being used by another Uber account.
If you're seeing this error message, follow our handy guide so you can get back to booking or accepting rides as quickly as possible.
Uber is the go-to taxi service where riders can find a driver fast to take them to their destination with just a tap in the app. So, it's frustrating when you try to sign up for Uber, only to receive an error message stating that your email address is already registered and being used by another Uber account.
If you're seeing this error message, follow our handy guide so you can get back to booking or accepting rides as quickly as possible.
The most common reason for receiving an error message that your email is taken is that you have previously created an Uber account using that email address.
Do you already have an Uber Eats, Rides, or a Driving & Delivering account? Customers are advised to use just one account for all Uber services. So, if you already have an Uber Eats account, you can use the same email and sign-in details to log into your Ride account.
If you have already created a Uber Eats account, your email and login details remain the same for an Uber Rides or Driver account. Attempt to log in using your Uber Eats account details.
If you successfully log in, you're back up and running and can instantly begin booking your next ride.
If you're 100% certain you've never signed up for either Uber Eats or Uber before, move on to the next step.
If you've never signed up for Uber or Uber Eats and are trying to create a Rider account, you need to complete an online form to submit a support ticket.Enter your first name, last name, and the email address that is being used by another Uber account.Ensure the button next to "Please select here if you already have an Uber account" is off and white in color.Provide as many details as possible in the "How can we help" section.Provide an email address where the support team can contact you.Complete the CAPTCHA challenge.Click SUBMIT to send the form.
After completing the online form and submitting your help request, check your email for an automated email message from Uber. Click on the "Confirm email address" link to ensure your support enquiry is sent to the relevant department.
If you're trying to register a Driver account and have not previously used your email to register for an Uber account, you should complete this online form.
Enter the email address and provide as much detail as possible.
After submitting a support ticket, a member of the Uber customer service team will contact you via email to resolve the issue.
The thought that someone else is using your email address is never nice. However, receiving an error message from Uber typically means you've previously set up an account for Eats, Rider, or another service.
Follow the above steps, and you should be back to booking rides and accepting passengers in no time. If you still experience issues creating or accessing an Uber account, contact Uber support for further assistance.
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