In a nutshell: If you left something in your Uber, it's easy to be worried, especially if it's something of sentimental or monetary value. It's important to take immediate steps to retrieve your item. Read the following to learn more about what you should do next.
If you left something in your Uber, it's easy to be worried, especially if it's something of sentimental or monetary value. It's important to take immediate steps to retrieve your item. Read the following to learn more about what you should do next.
Visit the Uber website.
Search for the Uber menu on the homepage. You can spot it by finding the two white horizontal lines in the upper-right corner of the website.
Click on the two white horizontal lines to open the Uber menu.
Browse the Uber menu until you find the "Help" line. It's directly below "About."
Click on the "Help" line on the Uber menu. This will take you to a page that says "Help" at the top in the upper-left corner.
Find the "Riders" box. It's above "Uber Eats" and to the left of "Driving & Delivering." When you see it, click on it.
Look for the "Help with a trip" line. It should be the first line under the "All topics" section. Click on it when you find it, which will take you to the "Help with a trip" page.
Scroll down until you find the line that says "Lost item." Click on it when you see it.
There are three options you can choose from on the "Lost Item" page. However, the first two, "Tips for getting your item back" and "Contact driver about lost item," are the two that most pertain to your situation if you were a rider who left something in the vehicle. The first page will likely be the most beneficial in this situation.
Read the "Tips for getting your item back" page. It offers both tips about retrieving your item and a link to contact the driver.
Contact the Uber driver in order to retrieve your item. If you need further assistance, please move on to the next step.
If you're having difficulty getting your item back, it's a good idea to reach out to Uber customer support. You can inform them of the situation, including explaining what item you left in the vehicle and what you've already tried to get it back. They can recommend next steps.
Act promptly to try to retrieve your item that you left in the vehicle. If you're unable to do it on your own, contact Uber right away. One of their friendly customer service representatives can assist you with the process.
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