What Do I Do If My Uber Gift Card Balance Won’t Load?

Check the card's expiration date if your Uber gift card balance does not load. Ensure that you are using the correct card. Reload your Uber gift card balance by paying with another payment method. Contact Support for help with reloading your Uber gift card balance. Clear your cache and cookies, then attempt to reload again. Update your browser to the most recent version.

Trying to pay for your Uber ride using an Uber gift card, and the balance won't load? Many factors can cause this. If your Uber gift card balance won't load, read on to find out what you can do to fix this problem.

1. Check the Expiration Date

The first thing you should do if your Uber gift card balance won't load is to check the expiration date on the back of your card. If it has expired, you will not be able to use it.

2. Check That There Is Enough Money on Your Uber Gift Card

If you don't have enough money on your Uber gift card to cover the cost of your ride, you won't be able to use it. The best way to check is by checking the balance in the Uber app. If there isn't enough, then try topping up with another payment method.

3. Use Another Payment Method

Try using another payment method (e.g., credit/debit cards) instead of an Uber gift card.

4. Check Your Phone's Network Connection

Ensure you connect your phone to the internet. If a cellular connection is unavailable, check Wi-Fi and Bluetooth settings to see if you enabled them. If everything appears to be in order with connectivity, try restarting your phone and trying again.

5. Ensure Your Uber App Is Up-to-Date

If you have the most up-to-date version of the Uber app, but it still won't load your gift card balance, you might need to log out and then back into your account. To do this:

Open the Uber app on your phone or tablet.
Tap on the menu (the three horizontal lines) in the top left corner of your screen.
Slide Logout to green to log out of Uber.
Log back into your account with your email address and password by tapping Sign In in the bottom right corner of your screen.

6. Enter the Gift Card Number Correctly

If your gift card number hasn't loaded, it may be because you enter it incorrectly. Follow the instructions and ensure you enter the right numbers.

7. Delete the Uber App and Reinstall It

Delete the Uber app from your phone by tapping and holding down on the app icon until it shakes and has a small X on it; click on this to delete the app and then reinstall it. Try turning off location services for Uber because sometimes this causes issues with loading balances, which can be very frustrating if it's not your fault. Ensure you restart your phone after turning off location services so that everything refreshes itself properly.

Contact Uber support if none of these steps work for you — Uber will try its best to help customers having problems loading gift card balances.

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