How Do I Request a Refund to a Gift Card from Uber?
Go to the Uber gift card page to request a refund. Select View your purchase history. Choose Refund This Purchase. You'll see a list of items you can ask for refunds. Select the item you want to refund and click Continue. Confirm your identity and enter some information about yourself to process your request. A brief description of what happened during your ride. Hit Submit.
You can request a refund to your Uber gift card for your purchase if you requested a ride with Uber and the Uber driver canceled your ride or failed to arrive within the expected time. Here are the steps to request a refund to a gift card from Uber.
1. Go to the Uber Website and Click Help
Go to Uber's website and click Help. Type your request into the search bar, then click Refunds from the search results.
2. Type in Your Request and Hit Search
When describing your reasons, use clear, concise language with no ambiguous phrases or misspellings. Don't be vague with your description! You're better off being overly specific than leaving things open to interpretation. Also, ensure you use the correct email address for the gift card account.
When it comes to dates and times, try to narrow down when exactly your issue occurred so that Uber can more easily track down any possible discrepancies if necessary. For example, on Monday at 8 a.m. or Thursday night around 10 p.m.
3. Select Refunds From the Search Results
After selecting Refunds, you'll be taken to a page with a drop-down menu where you can choose your name or the name of someone else who has used your account.
Next, select which ride you purchased or redeemed and how much you spent on it (including tip). Uber will ask you what payment method you used for the purchase/redemption — debit card, credit card or PayPal account balance. Finally, enter notes that may help Uber resolve your issue before submitting.
4. Select My Uber
Choose My Uber tab in the top-right corner of your page. This will take you to a summary of your account, including information about past trips and a list of all active gift cards, which you will find as Gift Card Balance.
5. Select Get a Refund
Choose the reason that best describes why you want to request a refund from the following options: the ride canceled by the driver, the driver didn't arrive within minutes of the expected arrival time, or the driver canceled after accepting the trip request. You can select one or more reasons to submit. Uber will submit the reason as Other if you don't choose any.
6. Click on Submit
Once you submit your request to Uber, the company will review it. You will receive a response. If you don't hear from Uber after submitting your request or if it does not approve of it, then contact its support directly with your query.
7. Escalate Your Refund Request
If you can't resolve your issue with Uber via email or live chat, you can escalate your request by clicking on the link in the confirmation email you received when submitting the refund request form. You will receive an email once Uber has reviewed your request and made a decision.
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