How Do I Request a Refund to a Gift Card from Uber?

Go to the Uber gift card page to request a refund. Select View your purchase history. Choose Refund This Purchase. You'll see a list of items you can ask for refunds. Select the item you want to refund and click Continue. Confirm your identity and enter some information about yourself to process your request. A brief description of what happened during your ride. Hit Submit.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

You can request a refund to your Uber gift card for your purchase if you requested a ride with Uber and the Uber driver canceled your ride or failed to arrive within the expected time. Here are the steps to request a refund to a gift card from Uber.

1. Go to the Uber Website and Click Help

Go to Uber's website and click Help. Type your request into the search bar, then click Refunds from the search results.

2. Type in Your Request and Hit Search

When describing your reasons, use clear, concise language with no ambiguous phrases or misspellings. Don't be vague with your description! You're better off being overly specific than leaving things open to interpretation. Also, ensure you use the correct email address for the gift card account.

When it comes to dates and times, try to narrow down when exactly your issue occurred so that Uber can more easily track down any possible discrepancies if necessary. For example, on Monday at 8 a.m. or Thursday night around 10 p.m.

3. Select Refunds From the Search Results

After selecting Refunds, you'll be taken to a page with a drop-down menu where you can choose your name or the name of someone else who has used your account.

Next, select which ride you purchased or redeemed and how much you spent on it (including tip). Uber will ask you what payment method you used for the purchase/redemption — debit card, credit card or PayPal account balance. Finally, enter notes that may help Uber resolve your issue before submitting.

4. Select My Uber

Choose My Uber tab in the top-right corner of your page. This will take you to a summary of your account, including information about past trips and a list of all active gift cards, which you will find as Gift Card Balance.

5. Select Get a Refund

Choose the reason that best describes why you want to request a refund from the following options: the ride canceled by the driver, the driver didn't arrive within minutes of the expected arrival time, or the driver canceled after accepting the trip request. You can select one or more reasons to submit. Uber will submit the reason as Other if you don't choose any.

6. Click on Submit

Once you submit your request to Uber, the company will review it. You will receive a response. If you don't hear from Uber after submitting your request or if it does not approve of it, then contact its support directly with your query.

7. Escalate Your Refund Request

If you can't resolve your issue with Uber via email or live chat, you can escalate your request by clicking on the link in the confirmation email you received when submitting the refund request form. You will receive an email once Uber has reviewed your request and made a decision.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Request a Refund to a Gift Card from Uber?

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Uber? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 35,032 times
Request a refund to a gift card from Uber
Ask for a refund to a gift card from Uber
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!