How Can I Cancel an Uber Charge to a Customer?

Your ability to cancel an Uber rideshare charge depends where you are in the pickup process. Use the app to cancel a ride and get a refund of charges if the driver has yet to arrive. Call customer support or send an email requesting a refund if the ride has already concluded.

Christian Allen is the editor / author responsible for this content.
Mar 15, 2022

There may be times when you're not satisfied with the quality of service you get from the Uber ridesharing service. If this is the case, you may want to cancel a charge. There are a few ways to go about canceling an Uber charge. Here are some tips on how to go about it.

Cancel Your Ride in the App

If you're still waiting to be picked up by the driver, you can cancel your ride in the app, which will automatically trigger a refund.

Contact the Driver

If you're still waiting for the driver but the app won't let you cancel because the driver is too close yo your location, the best thing to do is contact the driver. Let them know that you're unhappy with the service and would like a refund. The driver may be able to cancel the trip, which will trigger a refund.

Contact Uber Customer Service

If you've already reached your destination and are unhappy with the service provided, you can contact Uber customer service to request a refund. You will need to provide your contact information, ride information, and the reason for your refund request. Uber customer service will review your request and may issue a refund.

Send a Request Via Email

Sending a request for a refund via email through the app or on the Uber website after the ride has concluded is another option. To do this, provide your contact information, ride information, and the reason for your refund request. Uber will review your request and may issue a refund.

What Does Uber Consider Before Issuing a Refund?

Uber considers a few factors before issuing a refund. These factors include the quality of service, the rider's location, and the reason for the refund request. If you're not happy with your ride, contact Uber as soon as possible. This will give you the best chance of getting a refund.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Cancel an Uber Charge to a Customer? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Uber

Asked 2 years ago
Updated 2 years ago
Viewed 648,128 times
Uber
Cancel Uber charge
Uber charge dispute
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!