How Can I Cancel an Uber Charge to a Customer?

Your ability to cancel an Uber rideshare charge depends where you are in the pickup process. Use the app to cancel a ride and get a refund of charges if the driver has yet to arrive. Call customer support or send an email requesting a refund if the ride has already concluded.

Christian Allen is the editor / author responsible for this content.
Mar 15, 2022

There may be times when you're not satisfied with the quality of service you get from the Uber ridesharing service. If this is the case, you may want to cancel a charge. There are a few ways to go about canceling an Uber charge. Here are some tips on how to go about it.

Cancel Your Ride in the App

If you're still waiting to be picked up by the driver, you can cancel your ride in the app, which will automatically trigger a refund.

Contact the Driver

If you're still waiting for the driver but the app won't let you cancel because the driver is too close yo your location, the best thing to do is contact the driver. Let them know that you're unhappy with the service and would like a refund. The driver may be able to cancel the trip, which will trigger a refund.

Contact Uber Customer Service

If you've already reached your destination and are unhappy with the service provided, you can contact Uber customer service to request a refund. You will need to provide your contact information, ride information, and the reason for your refund request. Uber customer service will review your request and may issue a refund.

Send a Request Via Email

Sending a request for a refund via email through the app or on the Uber website after the ride has concluded is another option. To do this, provide your contact information, ride information, and the reason for your refund request. Uber will review your request and may issue a refund.

What Does Uber Consider Before Issuing a Refund?

Uber considers a few factors before issuing a refund. These factors include the quality of service, the rider's location, and the reason for the refund request. If you're not happy with your ride, contact Uber as soon as possible. This will give you the best chance of getting a refund.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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