How do I dispute an Uber fare?

In a nutshell: Uber is a leading company in freight transport, ride-hailing, and courier services worldwide. To dispute an Uber fare, visit the website, log in to your account, click "Ride," provide your phone number,

Christian Allen is the editor / author responsible for this content.
Mar 13, 2024

Introduction

Uber is a popular company that provides freight transport, ride-hailing, and courier services. It’s a global leader in ride-sharing and ensures its users have a pleasant experience on the platform. Consequently, the company outlines various processes to sort out issues that you may experience while using the platform, like unfair fare charges. If you’d like to dispute an Uber fare, here are the steps to follow.

Go to the Uber Website

Open your browser and type in “uber.com.” This URL takes you to the company’s official homepage.

How do I dispute an Uber fare? (Step 1)

Log Into Your Account

Once you get to the company website, you need access to your Uber account. Click “Log In” to begin the account login process.

How do I dispute an Uber fare? (Step 2)

Click “Ride”

When you click the “Log In” button, a drop-down menu with account options related to the company’s services appears. Click “Ride” to access your ride-sharing account login page.

How do I dispute an Uber fare? (Step 3)

Provide Your Phone Number

On the account sign-in page, choose your usual sign-in option. Enter your mobile number and click “Continue.” Provide your password on the next page and click “Next.”

How do I dispute an Uber fare? (Step 4)

Click “Visit Help Center”

Once you’ve logged into your account, scroll to the bottom. Click “Visit Help Center.”

How do I dispute an Uber fare? (Step 5)

Select “Riders”

When you click “Visit Help Center,” the platform opens the Uber support page. The support page contains support resources for the company's products. There are various resources for riders, driving and delivering, Uber Eats, Merchants and Restaurants, Bikers and scooters, and Freight. Click “Riders” to access the resources for clients who use the company’s ride services.

How do I dispute an Uber fare? (Step 6)

Click Help With a Trip

A new page loads containing the support resources for Uber riders. The platform provides a search bar for typing specific queries and a list of the general topics in the Uber ride section. Click “Help With a Trip” from the list provided.

How do I dispute an Uber fare? (Step 7)

Select “Fare Review”

The “Help With a Trip” section provides a lengthy list of the issues that you may need help with while on a trip. The platform provides resources on cash payment issues, delivery issues, safety, feedback about the driver, lost items, and more. Click “Fare Review” to continue.

How do I dispute an Uber fare? (Step 8)

Select Your Reason for Disputing the Charge

The “Fare Review” section provides various reasons that clients may dispute a fare. You may dispute a fare if your driver took a poor route, you were charged for a trip you didn’t take, you were charged a cleaning fee, or you paid an additional toll fee. Select “I Would Like to Get a Refund on the Trip I Didn’t Take.”

How do I dispute an Uber fare? (Step 9)

Select Your Trip and Click “Next”

A new page opens with a list of the trips you took. Find the trip that you’d like to dispute and click it. Once you select the trip, click “Next” for the trip to be reviewed.

How do I dispute an Uber fare? (Step 10)

Submit Your Refund Request

After selecting your trip, the platform provides you with an appeal form. You must write an explanation on the form, stating why you’d like a refund. Maintain clarity and politeness when writing your issue description. Once you’re done, click the “Submit” button at the bottom of the page.

Conclusion

Uber is among the most reliable companies providing services. You can be confident about your safety and customer satisfaction when opting for their services. If you encounter any issues and would like a refund, following the correct steps will ensure that you get your money back.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I dispute an Uber fare?

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