How Do I Pay an Outstanding Balance on Uber?

Introduction

Generally, when you request a ride from Uber, you pay at the time of the ride, so you never have an outstanding balance. However, sometimes technical problems or a low balance can prevent the payment from being successfully processed. In that case, not only will you wind up with an outstanding Uber balance, you will most likely also not be able to request any new rides until you pay it off. Fortunately, that should in most cases be pretty easy to do.

What You'll Need

The problem might be on your financial institution's end. If the steps below don't work for you, try contacting your bank or other financial institution to see if the people there know what they problem is.If you try to add a new payment method to use to clear your outstanding balance, you might be able to make the process faster by scanning in your card instead of entering the information in by hand. You will be given the option when you add the new method. All you will need to do is use your device's camera and adjust the view until all four corners of your screen flash green, then take a picture.

Open up the Uber app and sign in to your account.

To pay your balance on a laptop or desktop, skip to step 4.

When the prompt appears to pay your outstanding balance, select a payment method.

Follow the prompts to finish paying your balance.

Skip to step 8.

Go to the Uber home page.

Uber home page

Click on the "Log in" button in the upper right corner of the page to log in to your Uber account.

Click on the "Activity" link in the navigation bar near the top of the page.

Click on the trip you still owe money for and follow the prompts to pay off your outstanding balance.

In the Uber app menu, tap on the "Payment" option, then select the payment method you were trying to use.

If you are unable to pay off your balance, something may be wrong with your chosen payment method. In this case, you either need to fix the problem or add a new payment method.

Tap the "three dot" icon, then tap on the "Edit" option to check your payment method information.

If something needs to be updated, such as a new expiration date, a mistake in one of the numbers, or a new address, make the change and try the payment again.

Select the "Wallet" option from the app menu.

If there is nothing wrong with your payment method's information, you may need to just add a new method.

Tap on "Add Payment Method."

Follow the prompts and provided the requested information to add a new payment method to your Uber account.

Then try to make the payment again, using the new payment method.

Conclusion

If you need any assistance or have any questions, you need to contact an Uber customer service representative. Unfortunately, Uber does not offer phone-based customer service. However, online contact options are available.