How Do I Report a Problem with My Ride to Uber?
Reporting a problem to Uber will help them identify problematic drivers and help them improve their customer experience overall. Here's some tips to assist you woth this.
If you recently took a ride through the Uber app and weren't completely satisfied with the experience, you can report the problem to Uber. Uber is one of the largest ride-sharing providers and is committed to providing an excellent and safe experience for its clients, every time. Reporting a problem to Uber will help them identify problematic drivers and help them improve their customer experience overall.
Issues with your ride may include one of the below:
You were involved in an accident
Your driver took a poor route
You paid a toll or parking fee for your driver, in cash
Your driver didn't match their profile in the app
Your driver was rude
Your driver drove dangerously
Your driver refused to drop you off at your predetermined location
Your driver made an unplanned stop
Your driver's behavior made you feel unsafe
Your driver asked you to pay for the ride or tip, in cash
Your driver's vehicle was in poor condition
Your driver's vehicle was different than stated in the app
Your driver's vehicle had fewer seats than requested
Your driver's license plate was different than stated in the app
You had an issue with your uberPOOL co-rider
Your driver had an animal in the vehicle
You were charged more than once for the trip
Your fare doesn't reflect the upfront price that you were shown when booking the ride
If any of these issues have occurred, or you've had another problem not listed above, it's best to get help from the Uber Help Desk.
Through Desktop
Go to www.help.uber.com
In the top right corner select 'Sign In.' You will be asked to sign in with your phone number and password, or your Facebook profile. Select 'I'm not a robot' if that step appears under your login information.
On the far left of the screen, select 'For Riders' in the menu.
Under 'Account and Payment Options' select the 'More' button.
On the far left of the screen, select 'Trip Issues and Refunds' at the top of the menu.
You will be redirected to your recent trips page. Select the trip that you had the issue on.
From there, all of the above problems will be listed. Select the option that aligns with your situation and follow the step-by-step directions to report the problem.
Depending on the incident, you may be eligible for a refund for the trip. You will hear from Uber via text or email within a few business days.
Through the App
Go into your Uber app.
If you are not logged in already, you will be prompted to log in with your phone number and password, or with your Facebook account.
In the top left corner of the app, there should be an icon with three straight lines. Tap this icon and select 'Your Trips' from the menu options.
On the new screen, select 'Past' at the top of the screen to view your recent trips.
Select the trip that you want to dispute. Make sure you are selecting the correct trip as many people take Ubers more than once a day.
Select 'Help' and browse the help section for the situation that applies to you. Select that option, and follow the step-by-step instructions to report the problem.
Depending on the incident, you may be eligible for a refund for the trip. You will hear from Uber via text or email within a few business days.
Unfortunately, Uber doesn't have a call center or live chat box function for you to speak to a live customer service representative. You will have to resolve your problem through the app or desktop Help Desk only.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Uber Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Ride to Uber? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.