What Do I Do If My Uber Number Is Already in Use When I Never Used It?

What do I do if my Uber number is already in use when I never used it?

Uber has transformed the way we travel. It's a more affordable and convenient means of transport compared to the traditional taxi cab. Uber also came along with a bucket full of benefits, including low transportation costs, short wait times, ease of access, and excellent customer service. All you need to enjoy an Uber ride is a phone number and email address to open your account. But what do you do if your Uber number is already in use? Don't sweat it; follow the tips provided below.

Register new number

In case you are trying to sign in your Uber account and the feedback you keep receiving is Uber mobile in use, then there's a probability that someone is already using that number.

Another reason could be that you are using an old number. Therefore, you may have to register a new number to access the service. The following guideline can help you sort your issue;

1. Visit the official Uber page

2. Check the left side named 'for riders' and click

3. You'll be provided with other options

4. Locate and click on sign in

5. From the drop-down menu, check, and click on 'Uber number or email in use'

6. You will receive a dialogue box

7. Key in your details

8. Fill out all the relevant information

9. Click on the submit icon

10. Once you submit your details, check your email for further instructions from the Uber team

11. Follow through to fix your errors

Updating your number

You should update your Uber number frequently to prevent it from being rendered obsolete and to safeguard it from security threats. In case you're unsuccessful in updating your number, the tips highlighted below may guide you through.

1. Visit help.uber.com.

2. Check the left side of your page for 'for riders'

3. Click on it

4. You should receive a drop-down menu, which offers you the option to identify and click on 'account and payment option.'

5. You'll receive a second drop-down menu; check and click on 'update my number or email.'

6. A dialogue box will appear on the screen

7. Key in your detail

8. Click on the 'submit icon.'

9. Wait for feedback from Uber, which should take less than 24 hours

10. Once you receive the email, follow the guidelines provided.

Contacting Uber support group

This is another alternative to resolving your 'Uber number in use' issue. However, before reaching out to the customer care agents, you need to have a valid email address and your uber account password.

1. Visit support.uber.com

2. Once you open the page, click on 'contact us.'

3. Locate and click on 'email.'

4. Key in your email address in the dialogue box.

5. Provide the city that you drove in the drop-down menu

6. Tap on the "what is your question about" section

7. Enter your issue in the dialogue box that appears

8. Provide a clear explanation of your problem

9. Send your complaint by clicking on the submit icon

10. Wait for feedback from Uber.