What do I do if my UberEATS order is wrong?
In a nutshell: Ordering food from Uber Eats provides convenience, but what if you get the wrong order? Uber Eats has procedures to help. Log in to your account, click on orders, find the specific order
Introduction
Ordering food online from Uber Eats offers you the convenience of the food being delivered wherever you are. But what if you receive the wrong order? Uber Eats is a reputable company, and offers various procedures to help you whenever you have issues on the platform. Here’s what to do if Uber Eats gets your order wrong.
Go to the Uber Eats Website
Begin by typing “ubereats.com” on your browser to access the Uber Eats homepage.
Log Into Your Account
Next, click “Log In” to open the account sign-in page. Proceed to log in by entering your account email address and clicking continue. On the next page, the platform sends an OTP to your email that you can use to log into your account.
Open the Drop-Down Menu
Once you log into your account, click the three horizontal lines' icon on the top left of the page. This option opens the drop-down menu.
Click “Orders”
The drop-down menu contains promotions, a help section, your wallet, and more. Click “Orders” to proceed.
Select Your Order
On the next page, Uber Eats lists your order history according to their dates. Find the order with which you had an issue, and click it for more details. Check out the details and ascertain that it’s the right product, and take note of the restaurant.
Go to the Help Section
Once you have enough details on the order, you can contact the Uber Eats customer support team. Click the three lines at the top left of the page and click “Help.”
Click “Help With an Order”
Clicking the “Help” option takes you to the Uber Eats support resources. Select the first topic, “Help With an Order.”
Click “Past Order”
Next, the platform attempts to narrow down the order that has an issue. Select “Past Order.”
Select “Wrong or Missing Items”
On the next page, you must be more specific on your order issue. Proceed by clicking “Wrong or Missing Items.”
Select Your Order
The next page lists your past orders on the Uber Eats platform. Select your order from the list and click “Next.” On the next page, provide the relevant details about the order to ensure you get the right level of assistance.
Conclusion
Receiving the wrong order on Uber Eats can be very inconvenient, especially if you’re allergic to certain foods. Fortunately, the platform makes it easy to address such issues. If you experience difficulties, contact support.
Further questions?
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