What Do I Do If I'm Having Trouble with My UberEATS App?

Introduction

Uber Eats offers a convenient way to access food through doorstep delivery. But this is only the case if your app works well. Sometimes it stops working mainly due to a poor internet connection. If your Wi-Fi connection blips momentarily, it disrupts the communication flow between the Uber Eats servers and your mobile phone, and the data may be delayed. This prevents you from viewing restaurants where you can place an order in your area. Continue reading to gain insights on what to do in case of such a problem.

Check for Updates

Before diving deep into troubleshooting problems with your Uber Eats app, ensure it’s up to date. Open the App Store and check whether the app has available upgrades. If there’s a pending update, click “Update” to install it.

Clear App Cache

Clearing the Uber Eats application cache will help delete unwanted temporary files and help ensure that your phone runs smoothly. Open the Uber Eats app on your phone and tap it to launch. Next, click your profile image to open the account settings. Scroll down the new options and click “Settings.” Find the “Clear Cache” option and tap it to erase data. A confirmation message pops up to ascertain whether you want to erase the data on your Uber Eats app. Tap “Clear Cache” to clarify your choice. After this, exit the settings and continue using your app as usual.

Delete the App

If your app doesn’t require an update, it may need a fresh start. Start by uninstalling the application on your mobile device. Log into your account and tap your profile picture on the bottom right to access the accounts section. Tap on “Help” and select account and payment options on the new page that loads. Proceed by opening the account settings and scroll through the new options to find the “Delete My Account” option. The next prompts will reveal instructions on how you can delete your account.

Reinstall the App

Next, proceed to visit the App Store and search the Uber Eats app. Once you find it, click “Install” and wait for the application to be installed on your device. After the setup is complete, open the application and log into your account.

Check Available Storage

Insufficient storage in your device can affect how the Uber Eats application works. Ensure that your device has enough free space to accommodate the Uber Eats app and its data. Delete unnecessary files to create more space if necessary. To check the storage space, open the device settings and select “General.” Click “Storage” on the next screen to access device storage information, including the installed applications and files and how much space they occupy.

Contact Customer Support

If the previous steps fail to sort the issue, contact Uber Eats customer support. Open the Uber Eats app, navigate to the help section, and select a means of contacting customer support. Explain to the customer support representative that your app isn’t working, and the team will assist you further and provide tailored solutions to resolve the issue.

Conclusion

Troubleshooting common problems can help minimize food delivery disruptions on your Uber Eats application. Technology can be unpredictable, but with the right approach and patience, you’ll be ordering your favorite meals in no time. If you require help from the Uber Eats support team, they are always available to help you out.