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Uber EATS Customer Service

Phone Number & Contact Info

Uber EATS's Best Phone Number

833-275-3287
Toll-free·Calls Restaurant Partners Support·Most popular Uber EATS number
Q:

How do I talk to a live human at Uber EATS?

A:Press 2 at first menu, then press 2 again. Next you must choose an option 1-3, then follow prompts.
Q:

Does Uber EATS offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 43 seconds. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Uber EATS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at first menu, then press 2 again. Next you must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the Uber EATS phone system greets you: Welcome to Uber Eats restaurant and Merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know this number, press 1. If not, press 2.
Below are some clips we've found from Uber EATS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Uber Eats restaurant and merchant support. In order to identify your store, we need the phone number to your in order to identify your store, we need the phone number registered to your store's account. If you know this number, press one. If not, press two. You can find the registered phone number on the Uber Eats orders app. If you are able to access the Uber Eats orders app, press one."
Excerpt from a call with Uber EATS
Saturday, January 20, 2024 12:48 AM

They may ask for information for security purposes

"Followed by the pound key. There have been too many invalid entries. For security reasons, we'll unfortunately need to end this call."
Excerpt from a call with Uber EATS
Friday, June 7, 2024 3:22 AM

They may need the phone number on your account

"Welcome to Uber Eats restaurant and merchant support. In order to identify your store, we need the phone number In order to in order to You can find the registered foe You can find the you can find the if you're an exist we didn't recognize that entry. Please try again. If you're an existing Uber Eats merchant, or interested in signing up with Uber Eats, please press one. If you are a delivery person, press two. Or if you're a customer, press three. Hi. Thank you for calling Uber support. Let's get you to the right agent. Please note this call will be recorded for quality and training purposes.
This phone number is for driver support. If you're a rider, or an Uber Eats customer, please reach out to us through the help section in your app.
For drivers, please say or enter the ten digit phone number associated with your account."
Excerpt from a call with Uber EATS
Monday, June 24, 2024 7:13 PM

They may ask you to enter information with the dial pad

"Welcome to Uber Eats restaurant and merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know this number, press one.
If not in order to identify your store, we need the phone number registered to your store's account.
If you know this numb enter the phone number registered to your store's account."
Excerpt from a call with Uber EATS
Monday, June 17, 2024 10:18 AM

The first phone menu

"Welcome to Uber Eats restaurant and merchant support. In order to identify your store, we need the phone number registered to your store's account.
If you know this number, press one.
If not, press two."
Excerpt from a call with Uber EATS
Tuesday, June 4, 2024 12:27 AM

After you press 2

"In or You can find the registered phone number on the Uber Eats orders app.
If you are able to access the Uber Eats orders app, press one.
If not, press two."
Excerpt from a call with Uber EATS
Friday, June 14, 2024 7:03 PM

After you press 8

"In order to identify your store in order to identify your store, we need the phone number registered to your store's account. You can find the registered phone number on the Uber Eats orders app.
If you are able to access the Uber Eats orders app, press one.
If not, press two."
Excerpt from a call with Uber EATS
Tuesday, May 21, 2024 1:45 PM

What are the hours and when should I call?

Uber EATS operates the call center for this 833-275-3287 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 6,054 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Uber EATS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Uber EATS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Uber EATS is Wednesday. The most busy day to call is Friday, which averages 25% more phone calls by comparison. Again, this is based on a sample of 6,054 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday, which is 384% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Longest
Tue
Wed
Thu
Shortest
Fri

The best time to call Uber EATS

In summation, the best day to call Uber EATS is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Uber EATS staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Uber EATS Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 25, 2024

My UberEats order never showed up, and the picture that they sent me was not identifiable, so I decided to call the company to try to get to the bottom of the situation. I’m currently staying at the hospital with my daughter who had surgery, and the hospital accepts UberEats orders at the main entrance so I thought that I would order something. I’ve been here for over a week, so the idea of food not from the hospital cafe sounded great. Sadly the execution was not so great, as the photo in the app showed my bag sitting on some random bench somewhere. 

Since it was clear that I wasn’t going to be able to find that exact bench, I called this number that I found online to see what I could do about it. Granted, I bet this situation happens to people on a regular basis, but I don’t see why, because after awhile the delivery person is going to get caught and banned from the service. There were also probably calls from merchants and delivery people as well, so I was prepared to wait for a minute. Luckily, I had all the time in the world since no one was going anywhere. If anything, this gave me the chance to talk to someone. 

At first, I was confused calling this number because it seemed to think that I was a merchant, but I worked my way through the system and eventually was able to be treated like a customer. After I dialed, an automated system picked up and greeted me saying, “Welcome to UberEats restaurant and merchant support. In order to identify your store, we need the phone number registered to your store's account. If you know the store’s number, press one. If not, press two.” I pressed two since I don’t have a store, and then it said, “You can find the registered number on the Uber Eats orders app. If you are able to acces the Uber Eats order app, press one. If not, press two.”

I pressed two again, and this was the magic entry because I got a directory that gave me options to respond as a customer, and this is exactly what I needed. The system said, “If you are an existing UberEats merchant, or interested in signing up for Uber Eats, please press one. If you are a delivery person, press 2. Or if you are a customer, press 3.” After I chose option 3, the recording said, "Thank you for contacting support. Please note that this call is recorded for training and coaching purposes. Please stay on the line while we connect you with the next available support agent." It only took about a second to get connected with Abby. I didn't even have to listen to hold music. "Abby" had a very thick accent but she was helpful and my money was refunded.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Uber EATS

If you have time to do a bit of reading before you call Uber EATS, we recommend you read over some of our problem-specific articles.

How Do I Buy a Gift Card from Uber EATS?

Customers can purchase physical cards at partner retailers, on the app and the gift card page on the website. Visit the website to purchase a digital card that's sent to the recipient instantly. Enter the recipient name, select a gift card design and amount, add a personal message and enter recipient information. Follow the prompt to successfully purchase the card.

How Do I Send Someone an Uber EATS Gift Card?

You can buy physical or digital Uber Eats gift cards online. Both versions can be delivered directly to the recipient, or you can have a physical card shipped to you, then deliver it yourself in person. The Uber Eats website and Amazon are two of the most popular ways to order and send Uber Eats gift cards. You can contact Uber Eats if you have trouble sending the gift card.

How do I get a refund on my Uber Eats order?

Uber Eats allows customers to request refunds for orders with issues such as food quality or damage. To start the refund process, log into your account on the website, select the order with the problem, and choose

Top Uber EATS customer service problems

Click the link above to get answers to just about any Uber EATS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Uber EATS, and their purpose. Are any of these similar to the reason you are trying to call?
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- From a call lasting 11s , Jul 10, 2024 7:56 PM
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- From a call lasting 16s , Jul 10, 2024 7:51 PM
Unclear purpose: ""
- From a call lasting 3m 1s , Jul 10, 2024 6:31 PM
: "undefined"
- From a call lasting 12s , Jul 10, 2024 6:11 PM
: "undefined"
- From a call lasting 3m 53s , Jul 10, 2024 6:10 PM
: "undefined"
- From a call lasting 1m 48s , Jul 10, 2024 4:48 PM
: "undefined"
- From a call lasting 2m 23s , Jul 10, 2024 4:32 PM
: "undefined"
- From a call lasting 53s , Jul 10, 2024 3:19 PM
: "undefined"
- From a call lasting 21s , Jul 10, 2024 2:45 PM
: "undefined"
- From a call lasting 9s , Jul 10, 2024 2:41 PM

More Uber EATS Customer Service Contacts

There are of course other ways to contact Uber EATS customer service besides the phone. Below we list the best ones, by medium.

Uber EATS Customer Email Addresses

eats@uber.com - Customer Service
Use this address to email them for help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Uber EATS will reply our your email.

Uber EATS Customer Help Desk / Web Support

help.uber.com - Customer Service
Use this link to get help online
As a last, sometimes only, resort- Uber EATS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Uber EATS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Uber EATS agent. This phone number is Uber EATS's best phone number because 171,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-275-3287 include Refund, Account Help, Problem With the App, Problem With an Order, Dispute a Charge and other customer service issues. The Uber EATS call center that you call into has employees from Tampa, FL / Dominican Republic and is open Mon-Fri 9am-5pm ET according to customers. In total, Uber EATS has 1 phone number. It's not always clear what is the best way to talk to Uber EATS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Uber EATS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Uber EATS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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