Uber EATS Customer Service Issues

I placed an order with you for food from Subway, and it said the latest delivery time was 6:40 p.m. I was tracking my delivery driver, and he spent at least 25 minutes at the Subway location. Suddenly, the tracking kicked me out, and it asked if I wanted to reorder. I called Subway directly to inquire about the situation, and the Subway employee, Ahil, informed me that your driver took the food, returned, claimed the order was canceled, and then left my food behind. Your driver, as observed, spent a significant amount of time at Subway without delivering my food. This experience is unacceptable, as it indicates that your delivery person was not fulfilling their duties. I request a refund of the money, compensation, and an explanation for this situation.

Hello Uber Eats Team, I placed an order at Domino's Pizza (Surfers Paradise South) on October 10, [redacted], at 5:08 PM. Order Number: #F53E0 Delivery Location: Voco Hotel Gold Coast The estimated delivery time to my hotel was around 5:35 PM. The app indicated that someone was picking up my pizza but did not provide any Uber details. Subsequently, my status on the app changed to "YOUR FOOD MAY ARRIVE SOON." After waiting for about 30 minutes, I tried calling Domino's Pizza, where I was informed that the order had been dispatched, but the driver couldn't reach me. This situation seems improbable to me. I have used Uber Eats multiple times, and drivers have always been able to contact me. I would have been content if the order was left at the front desk, but this was not done. I paid $21.50 AUD for nothing. Finally, the app did not display any information about the driver for me to contact as well. Best regards,

During the Ganesh Visarjan, I placed an order for biryani at 12:00 PM. However, even after an hour, the order was still pending confirmation. I attempted to cancel, but the option was unavailable until the order was confirmed, which took two hours. When I contacted the delivery person, he stated he was en route with the food. I requested cancellation due to the significant delay during lunchtime, but he advised that Uber would contact me for the cancellation process. As of now, I have not received any such call, and when attempting to place a new order, the previous amount is being added to the bill. I kindly request the cancellation of the pending bill, as the delay was not my fault.

Hello, I discussed the situation with a support representative last night. They assured me that my account would be refunded, but I still see the charge on my account. During my initial food order, the driver claimed I was unreachable, though I was waiting at the window and received no contact attempts from her. Subsequently, I was charged the full amount of $41.70. For the second order, with a different driver and less food due to the previous delivery failure, I encountered no issues. I am eager to ensure that my refund is processed promptly. Furthermore, I believe the initial driver should face repercussions for not making any effort to contact me, despite the clarity of the directions to my location. Thank you, Natalie S.

I ordered a pizza from Arancina Box Park Croydon on Wednesday night. The delivery driver couldn't make it to my house as his vehicle broke down. I had to go and collect the pizza from him. I have complained twice but received an email saying the price of my order won't be changed. I'm frustrated that nothing has been resolved. Uber Eats is a delivery service, so I had to personally collect the pizza which is why I shouldn't be charged the full delivery fee. Also, the pizza was cold and not up to standard due to the delay caused by the breakdown. I am a regular customer, and I would appreciate a resolution to this matter to ensure I continue ordering from your establishment. Sincerely, James.

I need to update the banking details for Calaveraburrito at [redacted] S. Spring St., Los Angeles, CA [redacted]. I encountered difficulties trying to reach your customer service. After calling [redacted], I was told to call the same number again, which led to a disconnection. Upon redialing, I was informed the number was out of service. All I require is to update my banking information as the current account is closed due to fraudulent activity. Please contact me at [redacted] to proceed with the necessary changes.

Hello, we placed an order through Uber Eats for a food delivery. However, we encountered an issue as the driver appeared to be close on the map, but the order never reached us. Despite receiving a message that the order was delivered to a different apartment, we confirmed that no delivery was made there as no one was home. We attempted to contact the driver or report the problem through the app, but could not find a clear way to do so. Is there a customer service number we can call to address this matter or a specific place on the app where we should submit our report? Our primary request is a full refund for the undelivered order.

I want to express my frustration with Uber Eats regarding a recent delivery issue involving my order from Harvey’s in Kirkland, Quebec, Canada. My order number was 48D07 under the name Emma Baxendine. I mistakenly provided the wrong delivery address, leading to a series of complications with the driver. After contacting the driver and Uber Eats support, the delivery address was adjusted, but the driver requested us to meet him at another location to collect the food instead of delivering it to us. We opted to cancel the order due to the inconvenience and the driver's insistence. Despite this, the app indicates no refund will be provided. The driver's conduct was unprofessional and demanding, causing unnecessary stress. I am adamant about receiving a full refund and appropriate compensation for this entire ordeal.

I placed an order with Pind Punjab with order number E6573. The order was picked up from the restaurant, but I received a call from the delivery person, Aditya, and a Uber Eats agent, informing me that due to a leak in the food package, the order needed to be cancelled. This issue has occurred multiple times in the past, and I emphasized that it needs to be resolved by Uber Eats. The order was canceled, but I have not received any communication regarding a refund or the status of my food delivery. This lack of transparency is disappointing and I am requesting a refund. I intend to share this experience with my friends and family to caution them against using Uber Eats in the future.

Today, I ordered 20 chicken nuggets, medium fries, and cheese bites from McDonald's through Uber Eats. When my order arrived, the cheese bites were missing, and instead, I received an unused paper bag labeled as containing the bites. This is only my second time using Uber Eats, and the first time I ordered, I also had missing items. After reporting the issue, I received emails implying I was being dishonest and attempting to exploit the refund system. I am upset by these accusations and would like an apology from the team instead of being threatened with account deactivation. I am willing to forego the refund for the missing item but feel disappointed by the insinuations made. I have photo evidence of the empty cheese bites bag and can provide it if needed.

I recently ordered from McDonald's via Uber Eats, requesting 20 chicken nuggets, medium fries, and cheese bites. Instead of receiving the cheese bites, I found an unused paper bag labeled as such. This error marks the second time my Uber Eats order was incorrect, as a previous order also had missing items. After reporting the issue, I received emails suggesting I was being dishonest, which I found upsetting. I provided photo evidence of the empty bag and felt accused of exploiting the refund system. I do not seek a refund for the missing item, but rather an apology. I understand the unusual nature of my complaints, but it disappoints me that this stems from service errors rather than dishonesty on my part.

I placed an order around 11:50 pm with a delivery time of 12:20. The food arrived 15 minutes late, making it soggy and cold. The delivery person was rude and banged on my door aggressively. I threw out the food and adjusted the tip to $0, as the service was unprofessional. This experience was disappointing, especially since I use Uber Eats regularly and have never encountered such behavior. I believe the driver needs training in customer service and basic interaction skills. I hope this feedback helps improve your service quality.

I am very disappointed with the service provided as they have taken nearly £30 of my money. Being a student, losing £24 that I had budgeted is frustrating. On October 9, [redacted], I placed an order for a crepe "Oreo" at Caledonian Road in North Road. The delivery was made by a cyclist named Zack, who falsely reported it as delivered. Unable to contact anyone for help, I described the location but he still couldn't find me. Even after watching him on the tracking section, I had to reorder without receiving a refund for both orders. The second order was cold, and I had to pay for it after the first one never arrived around 19:35 that night. The lack of communication and poor service led me to search for an email to file a formal complaint.

On October 5, [redacted], I placed an order with Papa Murphy's. Unfortunately, the order was incorrect and inedible. I promptly reached out to your customer service through the app and was instructed to reorder, so I did. I am requesting a refund for the original order amount of $17.87. Despite waiting over 7 days and reaching out daily, I received no response until today. The responses provided were robotic and unhelpful, stating that refunds cannot be processed after 7 days. This lack of timely and effective customer service is disappointing, especially in this day and age. I urge you to address this matter promptly and issue the refund.

I ordered fast food, specifically Chicken nuggets, at 11:30 PM yesterday, but my order never arrived. This morning, I received a call at 2:15 AM, which I missed because I was asleep. The delivery was supposed to be handled by a driver named Brianna, but the app showed no movement from her. When I contacted the restaurant, they mentioned that the food had been waiting for a long time and that a driver named Matthew tried to deliver it while I was asleep. It's concerning that a different driver showed up, whose picture didn't match the app. I am disappointed that my food delivery, promised by 12:05, was so delayed until 2:15 AM. I request not to be charged for this order, as I did not receive the food and experienced unnecessary frustration and disrupted sleep. Thank you for addressing this issue promptly.

Dear Uber, I am Mohammed Arshad Shareef, a loyal customer of Uber Eats and Uber cabs. I am reaching out with great disappointment regarding an order issue I faced recently. I made a purchase worth [redacted] from Aroma Hyderabad House at 8:22 PM IST. Unfortunately, at 8:50, I missed a call from the delivery driver. Despite my attempts to contact them, I couldn't reach the driver as their number appeared busy or unreachable. Finally, at 9:15, I managed to speak to an executive who informed me that another agent would deliver my order and assured me of sharing the new driver's contact details, which never happened. When I tried to contact the number provided through the app, it indicated that it was not registered under an active account. This experience has caused me to lose my hard-earned money as my [redacted] order was not delivered, and I am disappointed by the lack of timely communication and resolution from Uber Eats. I demand a refund for the undelivered order promptly. If this matter is not addressed promptly, I will escalate it to relevant consumer authorities and share my experience on various platforms. Your swift action to resolve this issue is appreciated. Best regards, Mohammed Arshad Shareef

A representative from UberEats contacted our takeaway to discuss their services. Despite expressing our lack of interest, the conversation continued in a pushy manner. Our firm declined the offer firmly multiple times, stating it was not a suitable moment for further discussions. The persistence of the representative escalated, pushing for reasons behind our decision. The tone of the conversation turned condescending, with the representative suggesting solutions to perceived issues without our consent. What's unacceptable is the mocking tone employed when our disinterest was expressed. Despite understanding the nature of marketing, there should be respect for a clear decline in interest from a potential client.

Hello, I recently downloaded the Uber Eats app on my new phone, along with a new phone number. Upon entering the app, I provided my new phone number and received a four-digit code via text, which I entered as prompted. However, when I tried to input my email address, it indicated it was already in use without allowing me to proceed. I would like to know if there is a way to log in using my existing email to access my account, as I have unused promo codes tied to it. I prefer not to create a new email account just for this app. My email is [redacted] and my phone number is [redacted] [redacted] [redacted]. Thank you for your prompt attention to this matter. Sincerely, Arthur Williams.

Hello, my name is Sher Khan. A friend recommended your app for its quick service, so I recently downloaded it in Canada. I haven't set up a Canadian phone number yet, so I used my app number to sign up for Uber Eats. However, during the order placement, the app requested another number, so I entered my friend's number without realizing it would prevent him from using his own account. I thought it was necessary for the delivery process. My app number is [redacted]. I kindly ask you to remove my friend's number, [redacted], from my account so he can access his account. Thank you for your assistance.

Dear Uber Eats, I'm puzzled by the limited delivery range offered on the app. If I wanted to dine in nearby places, I wouldn't have bothered with the app. The restaurants I am interested in are just a short drive away but are not available for delivery. Living close to the main street, I'm baffled by the restriction to only restaurants within a five-minute radius. Will there be an update allowing orders from places farther than a 10-minute walk, or should I consider removing the app? I suggest expanding the delivery range to include restaurants beyond a 10-minute walk, providing a more useful service for users like myself. Thank you, Aisha