Uber EATS Customer Service Issues

I ordered two McPuff's from McDonald's in Mira Bhayandar and provided the correct delivery location. The delivery partner, Mr. IB, mistakenly went to Vijaya Park instead of the actual address. Despite my efforts to assist and clarify the location, he refused to make the delivery and canceled the order. This experience left me frustrated as I compared it to a smooth delivery from Zomato. It's disappointing that such carelessness can lead to customer dissatisfaction and wasted time and money. I suggest better communication about location constraints upfront to avoid such issues in the future. In contrast, my Zomato order from Borivali was successfully delivered to Mira Road without any problems, showing a significant difference in service quality.

I placed an order on Uber Eats at 9:50 am. At 10:50 am, I received a call from customer service stating it was canceled due to a delivery issue, and they would refund me. The representative was very rude, lacked empathy, and had poor communication skills. I asked for compensation like a credit or free delivery but she declined abruptly before hanging up. This experience was unacceptable, and I won't be using Uber Eats again. My order number is #CB81A. I believe Uber Eats needs to improve their customer service. I am a loyal customer with a GOLD account, but I no longer feel valued. My name is Audrey C., and I manage a multi-million dollar business, where such behavior wouldn't be tolerated.

Hello, I would like to share some feedback regarding my experience with the Ubereats App. As a frequent user of Ubereats, I have placed numerous orders through the app. I believe that customers should receive different levels of service based on their loyalty, with loyal customers being eligible for special privileges and having this reflected in their profile. Recently, I encountered an issue with a driver who was unhelpful and used inappropriate language. Despite providing clear instructions about the parking situation, the driver was reluctant to come upstairs to deliver my order and was rude when he finally arrived. I have always appreciated the professionalism of other drivers and have shown my gratitude through tips. In situations like this, I believe that loyal customers like myself should receive some form of acknowledgment or privilege to ensure better service from drivers. I urge Ubereats to consider these suggestions to enhance the overall customer experience. Thank you for your attention. Nina

I placed an order for $76 and immediately noticed that the drop-off location was wrong. I tried to change it on the app but couldn't. I contacted Uber customer service to fix it or cancel the order, but they cancelled it without my consent and still charged me. I asked them to undo the cancellation, but they couldn't help. I caught the mistake right away, so cancelling shouldn't have been a problem.

I placed an order for food around 7:20 pm with an original delivery window of 8:20 - 8:40 pm. As time passed, the delivery kept getting delayed because of issues connecting with a courier through Uber Eats. The restaurant is closing at 9 pm, and it's now 8:46. The new estimated delivery time is 9:10 pm, with no assigned courier yet. I'm concerned the food might not even get picked up in time or that it has been waiting at the restaurant for too long. Having paid nearly $50, I'm skeptical about the quality of the food upon arrival. I simply want a refund at this stage and will make alternate dinner plans. If I knew the order would be this delayed or uncertain, I would have personally gone to the restaurant instead.

I placed an order in the app at 11:05 with an estimated delivery by 11:35. Currently, it is 11:50, and the delivery driver seems to be going in the opposite direction, causing concern that my food will arrive cold. The app had initially indicated a 25-35 minute wait. Unfortunately, delays like this have occurred before, leading me to decide to discontinue using Ubereats. I am eager to address this matter promptly with a customer service representative. The app acknowledges the delay but doesn't offer any solutions. I wish to have the option to resolve such issues. If my order arrives cold or after I have left, I would appreciate a refund.

I placed an order on Hello [redacted] before the 5:00 free delivery time expired. Initially, there was a delay in processing the order, which led me to submit it multiple times until it went through. Shortly after, I received silent phone calls and later found out they were from Uber. I was surprised to receive notifications that two separate Uber drivers were en route to deliver two orders instead of one, doubling my meal cost from $30 to $60 due to a system glitch. This experience has left me dissatisfied, as I frequently use your services without encountering such issues in the past. I hope this is not a common occurrence, as it may impact my decision to continue using your service in the future.

I recently made my first order on Uber Eats with a £10 discount. Despite the discount not being applied at checkout, it still showed on my order summary. After confirming the order, I was charged the full amount of £18.90. I promptly canceled the order and was informed that I still needed to pay a fee to McDonald's. Since I work nearby, I quickly visited McDonald's and requested to cancel the order, which they accommodated, stating I did not owe any payment. However, they were unable to refund me as the transaction was processed through Uber. I am seeking a refund for the full amount charged to my card.

I signed up for the app with only one email address, but when I try to log in, it says I didn't register with that email. I've tried to reset my password, but it's not working due to the email issue. I've uninstalled and reinstalled the app, but I still can't access it. I must have made a mistake when entering my email address originally. I would appreciate any help in resolving this, as I am eager to start using the app. Thank you.

I have been waiting for over six weeks for Uber Eats to update my bank account information. As a result, I have not received any payments from them during this time. Despite reaching out to their customer service multiple times, the issue remains unresolved. I am considering seeking assistance from the Texas State Attorney General's office to recover the over $10,[redacted] owed to me by Uber Eats. At this point, I insist on speaking with a US-based English-speaking supervisor. As a dedicated partner with Uber Eats for 5 years, I provided the updated bank account details as requested, but I am still facing payment delays. My name is Scott S. and I am frustrated by this ongoing problem.

Hello, Yesterday, I ordered a family pack of Sitaphal ice cream for Rs. [redacted].85 from Naturals in Dombivali East using Uber Eats. I applied a 60% off promo code, bringing the final amount to Rs. [redacted] before ordering. However, Rs. [redacted] was deducted from my Paytm wallet. I have reached out through messages, emails to Uber Eats, and called various customer care numbers without receiving a satisfactory response. Please refund the excess amount promptly.

I am disappointed to receive the wrong order. I initially ordered a chicken and egg sub at Subway but received a vegetarian one instead, which upset me. The delivery person called to inform me that my preferred sub was unavailable and offered a replacement or cancellation. I opted for a replacement in the same price range but the non-vegetarian option wasn't available. It's frustrating when establishments don't have essential ingredients in stock. The delivery person abruptly ended the call and brought me a vegetarian sub without confirming the patty, sauces, and toppings. This experience was terrible and a waste of money. I am not satisfied with the service provided.

I placed an order for a starter from a restaurant on October 24th, [redacted]. The confirmation was quick, and a delivery partner was assigned. The tracking page indicated the person was picking up the order, but after half an hour, there was no change. I tried to contact the delivery person, but I couldn't find a phone number. After calling customer service and explaining the situation, they tried to reach the delivery partner but couldn't. I requested a new delivery partner but was only met with an apology for the inconvenience. When I checked the tracking again, I saw the delivery partner was close, but suddenly the order was canceled without my consent. This cancellation by the support representative was unacceptable, and I'm requesting a refund for this mistake.

I am requesting an immediate refund as my order never arrived. After speaking to customer service, I requested to speak to a supervisor, but the call was disconnected. I was charged $21.43 for food that was never delivered by the driver, Tasha, in a Nissan Altima. Despite providing clear instructions, the driver was unable to locate me and did not follow through with contacting me as requested. I was informed that it would take 3-5 days for the refund, but this was the only money I had for food. Currently at work and unable to eat, I am extremely frustrated by this experience. I hope the agent receives some retraining, and I insist on a prompt response. My order was from Honey Kettle and was scheduled for delivery at 6:40, but the driver appeared lost and abruptly ended the delivery attempt at 6:44.

Hello, my name is Miranda, and I would like to share a concerning experience involving my mother-in-law, who works as a driver for Uber Eats. She recently received a review from a customer claiming she was driving under the influence, which has deeply upset her. I can assure you that she would never do such a thing. This job has been a source of pride for her, as she has faced significant challenges in her life, including the loss of her mother and husband. I understand the need for a thorough investigation, and I hope that you will reach out to her previous customers and the restaurants she visited to gather more information. Despite the challenging weather conditions, she always strives to deliver orders on time. I believe she is a kind and responsible person who deserves the chance to continue working. I urge you to consider all aspects of this situation and make a fair decision. Thank you for your attention to this matter. -Miranda Y.

On Thursday, October 24th, I placed an order at McDonald's and was charged double. I kindly request a refund to my debit card. I have tried calling to address this matter immediately without success. I am concerned this may be fraudulent activity and as a federal agent, I may need to initiate an investigation. The amount to be refunded is $23.03, which was erroneously held. The funds were withdrawn on Friday, October 25th at 1:55 am. I appreciate your prompt attention to this issue before further action is taken. Thank you for your assistance.

Recently, I've encountered numerous problems with my orders. These include receiving the wrong items, missing items, and even orders not arriving. For instance, a recent order I placed was delayed for over 3 hours with the driver supposedly picking it up. I had to eventually reorder from a different place, only to receive an incorrect order with items missing. While I appreciate the refunds you've provided, these recurring issues are making me reconsider using any Uber services. Despite the convenience they offer for those with transportation limitations, the frequent problems I've faced are overshadowing the benefits.

Hello, I mistakenly had my food sent to a different address by accident as I forgot to update it. The address was near my house. I communicated with the Uber Eats driver, apologized, and offered to pay any extra fees. He mentioned it was not a problem and would re-deliver my food. However, after our conversation, my app showed that the food was actually delivered to yet another incorrect address. I am now unable to reach out to him. I am seeking a full refund of the £30 I spent on my order. The app indicates that my food was delivered to an address I did not provide or have access to. This means I have to reorder my food and spend another £30. I would appreciate assistance in resolving this issue. Thank you. Rachel R.

Hello, I noticed that my account was charged, refunded, and then charged again for the recent order I made. I am curious to learn more about the reason behind this repeated charge. Thank you, V. M.

I placed an order this afternoon at Laliguras in DC. The estimated arrival time was 1:09 pm, following a delay from the original time of 1:00 pm. Despite waiting outside at 1:09 pm for the delivery, my phone notified me that the food had been delivered without anyone arriving or providing me with my order. The app now shows the order as complete, and I have been charged for the food that I did not receive nor had any communication with the delivery person. I am requesting a full refund for this inconvenience. Additionally, I would like to receive the food I ordered as I missed out on lunch due to this disruption in my schedule.