What Do I Do If My UberEATS Delivery Is Missing?
If your UberEats delivery is missing entirely or missing some items, you should use the app to track the order. You should take a picture of the delivery if it is missing some items for evidence. If you can't ascertain the location of the order, you should contact UberEats customer support. You can contact them via the UberEats app, email, twitter and by phone.
What Do I Do If My UberEats Delivery Is Missing?
Getting food via delivery services is becoming common in today's world. One of the foremost food delivery services in the world is UberEats.
The service was founded in 2014 and has grown tremendously since then. Their service is just as good as their Uber app and has become renowned for it.
On the other hand, there are times when UberEats can make serious mistakes. One such mistake is your order is missing certain components or missing entirely.
If you do not receive your order from UberEats, you might be frustrated and wondering what you might do. There are several courses of action that you might take.
Refund Policy
If you want to get a refund for your missing delivery, you should let UberEats know. However, you should first read UberEats refund policy which is very straightforward.
Once you understand the refund policy, you can proceed to ask for a refund. In some cases, you can make another order.
Take a Picture
One thing you should do is to take a picture of the order that is if it is missing several items. Taking a picture of the delivery will be conclusive evidence of the items that were missing.
Taking a picture does not apply if your order did not arrive at all. After you have taken the picture, you can proceed to contact UberEats.
Contact UberEats
You should notify UberEats as soon as possible about your missing delivery. In most cases, you will receive a refund but in some, UberEats might try and rectify the order.
UberEats takes missing orders and missing items from the order very seriously. They will try and fix the issue meaning getting you the right order. The time it will take to do so will often depend on the courier and the restaurant from which the delivery is being made.
If your order is missing items or missing completely, you should file a complaint with UberEats. You can do so using the following process:
- Open the UberEats website or mobile app.
- Sign in to your account if you are not already logged in.
- Click or tap ‘Uber Help' and you will be redirected to their Help page.
- Go to ‘Help with an Order.'
- You will be asked to describe what was the issue with the order which in this case is a missing delivery or missing items.
- You will then be asked to add a picture of the order which is optional.
- You will be prompted to submit other details while filling the form. When done, click or tap ‘Submit.'
You can contact UberEats customer service in several ways to let them know that your delivery is missing. The UberEats app is the best option because it has a link to live support from UberEats customer support agents.
Using the UberEats app is the best option for orders that are in progress. It is a fast and efficient way to notify them of a missing order.
You can also use Twitter to notify UberEats customer support of your missing delivery. However, Twitter is not the fastest or most effective way for you to contact UberEats customer support.
Sending UberEats customer support an email is a fantastic way to apprise them of the situation of a missing order. You will be sure that your message will be received. You should expect a reply within a few hours at most. You can find the UberEats email address here.
The best option to notify UberEats of a missing delivery is to call them directly. It is an especially swift and convenient avenue for those who prefer talking to live people. You can find the UberEats customer support phone number here
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