Does GE Appliances offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-7pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 8 minutes and 25 seconds.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-6pm EST · Use this number for all GE water Products · Water Heater Support Line - If you have a water product question, need to order parts, or set up service, press 1. For servicers, suppliers, distributors, or installers, or to inquire about a claim, press 2. For heaters purchased from 2009-2017, press 3. For heaters purchased prior to 2017, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 8am-6pm EST · Direct to a human · Press 1 if you would like us to text you a link to the website, or hold to continue. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm, Sat 9am-4pm EST · Direct to a human · To schedule a repair, press 1. To check the status of a repair, press 2. To file or renew your contract or get a price quote, press 3. To make a payment on your contract, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GE Appliances below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GE Appliances phone number to document the phone system.
Here is how our research team describes the way the GE Appliances phone system greets you: To receive a text link, press 1; or to continue, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from GE Appliances's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"If you are calling to obtain a copy of the use and care manual, please press one.
Welcome to the GE Appliances answer center.
To ensure quality, all calls are recorded. By giving or confirming your phone number, you consent to us calling or texting you.
You can avoid waiting for an agent by scheduling service, ordering parts, or finding product information at g e appliances dot com forward slash support.
G e appliances dot com is quick and easy and available all day every day.
If you would like to receive a text link, please press one."
Excerpt from a call with GE Appliances
Wednesday, January 10, 2024 5:34 PM
They may need the phone number on your account
"GE Appliances answer center is currently closed.
Please press one, and we will send you a direct link to our website at g e appliances dot com slash support where you can get answers to your GE appliance questions, schedule service, order parts, and more.
Please enter the ten digit phone number you would like us to send the text message to."
Excerpt from a call with GE Appliances
Saturday, May 4, 2024 3:56 PM
They may ask you to say or enter information
"If you are calling to obtain a copy of the use care manual, please press one.
Welcome to the GE Appliances answer center. To ensure quality, all calls are recorded.
By giving or confirming your phone number, you can say to us calling or texting you."
Excerpt from a call with GE Appliances
Friday, May 24, 2024 4:46 PM
What are the hours and when should I call?
GE Appliances operates the call center for this 800-626-2005 phone number Mon-Fri 8am-8pm, Sat 8am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 943 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GE Appliances call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GE Appliances phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GE Appliances staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GE Appliances is Saturday.The most busy day to call is Monday, which averages 91% more phone calls by comparison.Again, this is based on a sample of 943 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 995% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call GE Appliances is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that GE Appliances staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Contacting GE Appliances for repairs over the phone really isn't very effective, and if you try to do so on the weekend, it's almost completely ineffective. GE appears to prefer that people use their website over the phone when getting assistance with their appliances, as it pushes the website at every opportunity and doesn't allow any way to leave a message or interact with the automated system.
The one thing that the automated system does allow you to do is request a link to get to the website. If you do, the system asks you to enter your phone number where you want the link sent. Once you do, the system will send you the link and hang up after that. The link does work as intended, and if you have a smart device, you can even scan the serial tag and go straight to the website to get direct assistance with your appliance.
The link is also helpful for people who don't have easy access to the internet, as it offers appliance manuals, maintenance videos and ways to schedule service. Given that not everyone has easy access to the internet, this is a strong option for people who need appliance help outside of the Monday through Friday schedule and call on weekends.
If you do call on a weekend, you won't have any luck in getting through. The phone lines are only operational from 8 a.m. to 7 p.m. Eastern on Monday through Friday, and if you call outside of those times, you're only able to interact with the automated system and request a link to online services. If you try to interact with the automated system and don't request a link to online services, the system will automatically hang up. You have about five seconds to press 1 and get a link before the system hangs up and ends your call.
Overall, I don't love that GE makes it impossible to get assistance on the weekend, given how many people have trouble getting time to call until they get free time on the weekends. However, by offering a link to the support site, it's much easier for people who don't have easy access to reliable internet to get assistance. Most people do have a cell phone or can at least ask someone who does have a cell phone, which allows them to easily get connected. The system also doesn't assume that someone wants the link sent to the number they're calling from, which can help if they have a landline phone.
Based on this, I'd make sure that I was calling between Monday and Friday, but otherwise, I would feel comfortable using this number to get assistance.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call GE Appliances
If you have time to do a bit of reading before you call GE Appliances, we recommend you read over some of our problem-specific articles.
The warranty period for your GE appliance varies depending on the specific product and its usage. Most GE appliances come with a standard warranty of one year, covering any defects in materials or workmanship. However, certain appliances like refrigerators, ranges, dishwashers, and laundry products may offer longer warranties, ranging from two to five years. Additionally, certain parts such as sealed refrigeration systems may have extended warranty coverage. To determine the exact warranty period for your specific GE appliance, refer to the product's documentation, user manual, or warranty card. It is recommended to register your appliance for warranty coverage and contact GE Appliances Customer Support for any further inquiries or assistance.
To register your GE appliance, you can visit the GE Appliances website and follow the prompts to create an account. Once you have set up an account, you can easily register your appliance by entering the necessary information such as the model and serial number. Registering your appliance is important for warranty purposes and to access any potential recalls or product updates in the future. It is a simple process that allows you to stay informed about your appliance's status and ensures that you receive any necessary support or notifications from GE Appliances.
Yes, there are currently rebates and promotions available for GE appliances. We often run various promotional offers and rebate programs for our customers. These promotions typically include discounts, cashback offers, or free accessories with the purchase of selected GE appliances. To stay updated on the latest rebates and promotions, we recommend checking our website regularly or subscribing to our newsletter. Additionally, you can inquire about ongoing offers at your local authorized GE appliances retailer. Don't miss out on these great deals to save money and enjoy the exceptional quality of GE appliances.
Click the link above to get answers to just about any GE Appliances customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GE Appliances, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel service appointment: "I'd like to find out how to cancel the appointment."
- From a call lasting 8m 26s , Dec 13, 2024 8:52 PM
Requesting service for washer: "I need someone come out and my moisture went out on me."
- From a call lasting 14m 3s , Dec 10, 2024 7:34 PM
Order replacement stove part: "I got a GE stove and I guess I needed the top part to the broil."
- From a call lasting 20m 3s , Nov 29, 2024 6:48 PM
Information about why customers call GE Appliances is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- GE Appliances customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GE Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GE Appliances agent. This phone number is GE Appliances's best phone number because 10,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-626-2005 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call GE Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GE Appliances has 5 phone numbers. It's not always clear what is the best way to talk to GE Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GE Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GE Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
