Calling Whirlpool isn’t the worst experience, but it should be noted that this line is only for water heater technical support. I luckily had an issue with my water heater, but I thought it was a general Whirlpool line, and it isn’t, so if you are having an issue with your fridge or any other device, you will want to find a different line to call. That said, getting to an agent was a very quick process, and I would call again if I had another issue.
Usually, there are many reasons people would call Whirlpool, but in the case of this phone number, the only real reason you would be calling is if you had an issue with your water heater. Therefore, it’s reasonable that the line wouldn’t have the same wait time. Having a dedicated line for one specific type of problem is a great way to streamline service options. It makes me wonder if they do this for other issues because it is a great idea to make sure you offer excellent support.
The one thing that I would recommend is to have your serial number available when you make the phone call. It never occurred to me to have the number, and my water heater is buried in the basement, and the number is kind of to the back of the wall and hard to access. While I was able to skip inputting it to talk to the agent, eventually, I did need to go down to my basement and get it so that the agent could help me with my issue and check the warranty. This was a pain in the butt to handle while on the phone and something I would definitely take care of before I called if I needed more help.
All of that said, the actual phone call was easy, and it only took me a minute to get a customer representative. When I called, it answered with, “Thank you for calling water heater technical support. Please speak the serial number of the unit you are calling about. Please say each number and letter separately.” I said I didn’t have it, and the response of the robot was, “I’m sorry, I didn't understand that. Let’s try this one more time. Please say each number and letter separately.” I said I didn’t have it again, and it immediately transferred me to a hold line and offered me a handy callback option so I didn’t have to stay on hold. As I said, it's pretty streamlined and easy to use.
This Whirlpool phone number is ranked #2 out of 3 because 31,542 Whirlpool customers tried our tools and information and gave us feedback after they called. The reason customers call 877-817-6750 is to reach the Whirlpool Water Heater Technical Support department for problems like Repairs, Technical support, Returns, Warranty claim, Complaint. As far as we can tell, Whirlpool has call center locations in Michigan and you can call during their open hours 24 hours, 7 days. Whirlpool has 3 phone numbers and 10 different ways to get customer help. We've compiled information about 877-817-6750 and ways to call or contact Whirlpool with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Whirlpool at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-817-6750. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Whirlpool Water Heater Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Whirlpool Once on the phone with Whirlpool's Water Heater Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 877-817-6750 is Whirlpool's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-698-2538 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Whirlpool help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.