Nokia Customer Service

Phone Number & Contact Info

Nokia's Best Phone Number

Toll-free·Calls Customer Service·Most popular Nokia number

How do I talk to a live human at Nokia?

A:At prompt press 1; at prompt press 3, then press 1

Does Nokia offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 10am-8pm EST. The least busy day is Tuesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 6 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nokia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At prompt press 1; at prompt press 3, then press 1
Below are some clips we've found from Nokia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to HMD support. For monitoring purposes, we record all conversations with our support."
Excerpt from a call with Nokia
Monday, January 15, 2024 10:53 PM

What are the hours and when should I call?

Nokia operates the call center for this 833-766-5420 phone number Mon-Fri 10am-8pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nokia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nokia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nokia is Tuesday. The most busy day to call is Thursday, which averages 75% more phone calls by comparison. Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Nokia

In summation, the best day to call Nokia is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nokia staffs the call center well on Tuesday.

Why Customers Call Nokia

If you have time to do a bit of reading before you call Nokia, we recommend you read over some of our problem-specific articles.

What is the warranty period for Nokia phones?

The warranty period for Nokia phones varies depending on the specific phone model and the country of purchase. Typically, Nokia offers a standard limited warranty that covers manufacturing defects and workmanship issues for a period of one year from the date of purchase. However, some countries may have different warranty coverage or offer extended warranty options at an additional cost. It is advisable to check the warranty terms and conditions specific to your region or contact Nokia customer support for accurate information on warranty coverage and its duration for the particular Nokia phone model you are interested in.

How Do I Make a Complaint to Nokia?

You can register a complaint with Nokia through any of the following methods with these helpful tips.

What are the payment options available for purchasing Nokia phones?

Nokia offers various payment options to cater to different customer preferences. Customers can purchase Nokia phones using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, Nokia also accepts payments made through popular online payment platforms such as PayPal. For customers who prefer more traditional methods, cash on delivery (COD) may also be available in certain areas. Moreover, Nokia partners with leading financial institutions, which offer installment plans for purchasing Nokia phones to provide more convenience. These flexible payment options aim to accommodate a wide range of customers, ensuring that everyone can easily acquire their desired Nokia phone.

Top Nokia customer service problems

Click the link above to get answers to just about any Nokia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nokia, and their purpose. Are any of these similar to the reason you are trying to call?
Forgot PIN, factory reset: "Hello? Yes. I was, like, I forgot my PIN. I'm trying to, factory reset my phone."
- From a call lasting 4m 44s , Apr 20, 2024 3:37 PM
Bulk purchase inquiry: "I would like to purchase a large quantity of telephones."
- From a call lasting 3m 11s , Mar 28, 2024 6:11 PM
Phone unlocking assistance: "I'm basically trying see how you could help it to unlock to take it off take that thing off and I could be on my way."
- From a call lasting 5m 33s , Mar 11, 2024 10:00 PM
Locked phone assistance: "I purchased a phone and it's locked; can you help me fix it?"
- From a call lasting 9m 58s , Mar 11, 2024 9:30 PM
Forgot screen lock code: "I put in a screen lock code, but it's telling me that it's incorrect."
- From a call lasting 3m 6s , Mar 5, 2024 4:10 PM
Unlocking inherited phone: "My children inherited a phone from their late dad, but it's locked and we can't factory reset it."
- From a call lasting 3m 12s , Mar 4, 2024 8:44 PM
Unlock Nokia phone access: "I just need access to my phone that I purchased, and I can tell you the phone number that was on that phone."
- From a call lasting 8m 22s , Mar 2, 2024 6:06 PM
Clarifying Nokia phone model: "I have the Inukia g one hundred, not sure about any other number."
- From a call lasting 3m 17s , Mar 2, 2024 12:35 AM
Phone not working: "My phone stopped working four days ago and shows 'signal not available' when I try to make calls."
- From a call lasting 2m 20s , Feb 28, 2024 7:03 PM
Phone call connectivity issues: "My Nokia phone is not receiving or making calls, can you help me with this issue?"
- From a call lasting 2m 26s , Feb 28, 2024 7:00 PM

More Nokia Customer Service Contacts

There are of course other ways to contact Nokia customer service besides the phone. Below we list the best ones, by medium.

Nokia Customer Service Live Chat

nokia.com - Customer Service
Click "Live Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nokia provides this option.

Nokia Customer Help Desk / Web Support

nokia.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Nokia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nokia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nokia agent. This phone number is Nokia's best phone number because 18,048 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-766-5420 include Make a Purchase, Device Support, Technical Support, Track a Package, Lost or Stolen Phone and other customer service issues. The Nokia call center that you call into has employees from Sioux Falls, SD / India and is open Mon-Fri 10am-8pm ET according to customers. In total, Nokia has 1 phone number. It's not always clear what is the best way to talk to Nokia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nokia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nokia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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