Fitbit Live Chat

How to chat with Fitbit by GetHuman

Fitbit Live Support Statistics

Live chat starting point
http://help.fitbit.com/?cu=1
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-5pm EST
Best time to chat
10:15am
Average wait
1
Current wait
3
Rank (overall)
5
Alternate methods
phone or web or email or twitter or chat
Quality of communication
62%
Quality of help
82%
Customer votes
46,699
Information last updated
Sat Apr 21 2018 09:00:00 GMT+0000 (UTC)
Best phone number
877-623-4997

Chatting with Fitbit Customer Service

Live chat with Fitbit by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Fitbit about. We can usually help ensure a better outcome. This is the best way to live chat with Fitbit because 44,490 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Fitbit usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://help.fitbit.com/?cu=1 are used to handling Warranty claim, Returns, Repairs, Technical support, Complaint and other customer service issues. When you chat with Fitbit agents, they are most likely chatting with you from their call center located in Singapore or California or Texas. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like Fitbit offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Fitbit with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Fitbit

While Fitbit does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for Fitbit is their 877-623-4997 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Fitbit? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Fitbit Contact Info

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