Fitbit Live Chat

How to chat with Fitbit by GetHuman

Live Chat with Fitbit Agents
Current Wait: 2 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Click "Live Chat"
Why did you want to chat with Fitbit?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I got my new Fitbit watch and as I’m wearing it my arm breaks out in the stores. I seen...
My fitbit Alta will only say it charges to **%. As soon as I take it off the charger, i...
I got a message that I should pay for my continued use of Fitbit app. I am not interest...
How do I reset my time?
How do I set my time?
My Fitbit screen is frozen and all I see is the diamond pattern. I put it on the charge...
Fitbit charge * flat & not charging. New watch only worn * week. Help. Karen.
My fitbit charge * brand new bought on ********* from amazon is not working from...
My fitbit fell apart in the water
The watch glass is broken and under warranty and one is not finished
I typed the wrong email and now i cant get anything to work on my app
Fitbit Versa * h*ngt sich immer auf beim Hochfahren. Ein Zugriff auf die Uhr oder Softw...
Screen stopped working. It has yellow and blue horizontal lines. I tried the restart an...
My watch unlock with phone , pl sent my code by email . My email -Chowdhuryraj*@ gmail. Com.
Help me with my issue

Fitbit Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-5pm EST
Best time to chat10:15am
Average wait1
Current wait2
Rank (overall)5
Alternate methodsphone or web or email or twitter or chat
Quality of communication39%
Quality of help50%
Customer votes46,667
Information last updatedFri Nov 25 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-623-4997

Chatting with Fitbit Customer Service

Live chat with Fitbit by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Fitbit about. We can usually help ensure a better outcome. This is the best way to live chat with Fitbit because 44,490 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Fitbit usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Repairs, Device Support, Warranty Claim, Return an Order, Problem With the App and other customer service issues. When you chat with Fitbit agents, they are most likely chatting with you from their call center located in Singapore or California or Texas. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like Fitbit offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Fitbit with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Fitbit

While Fitbit does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for Fitbit is their 877-623-4997 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Fitbit? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Fitbit and GetHuman affiliated?

GetHuman and Fitbit have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Fitbit Contact Info

Information that GetHuman and its users have gathered about how to best reach Fitbit
Fitbit Live Chat

Which Companies Offer Chat-based Customer Service?

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!