In a nutshell: Losing a phone is never easy — imagine the cost of replacing it. Plus, you risk compromising the data stored on that device. Fortunately, you can track your device's location online. Users with multiple devices can also use their device (no need to use a web browser) to locate a lost or stolen mobile phone. If you just lost your phone, do not panic. We are here to help! Continue reading, and we will outline the steps to locate your mobile device from Simple Mobile.
Losing a phone is never easy — imagine the cost of replacing it. Plus, you risk compromising the data stored on that device. Fortunately, you can track your device's location online. Users with multiple devices can also use their device (no need to use a web browser) to locate a lost or stolen mobile phone. If you just lost your phone, do not panic. We are here to help! Continue reading, and we will outline the steps to locate your mobile device from Simple Mobile.
Is your Simple Mobile device associated with Gmail? You can locate your phone using Google's Find Your Phone. Use this link and sign in. If you're already logged in to Google, simply open the link and you'll see a list of your devices.
You can locate Android devices via Google. If you have an Android phone, consider playing a sound and securing your device. Check the next step.
Tap "Play a Sound" and your device will continue to ring, even in silent mode. It won't stop unless you click 'Stop'. The Play a Sound feature would come in handy, mainly when you just misplaced your mobile phone.
When you secure your device, it will be locked and will be signed out of Google. Don't worry, you can still locate the device even when it's secured. If you have payment cards on your Google Wallet, they will also be removed.
If the device is indeed stolen, we recommend performing a factory reset to permanently erase all data. Do note that your location will no longer be available on the Find Hub app once you select 'Factory Reset'.
Do you have an iOS device? Sign in to iCloud First.
Use your phone number or email to sign in. You can also continue with your password or sign in with a passkey.
If you've forgotten your password, simply tap 'Forgot Password' and follow the prompts to reset it.
Tap on your phone to know its location. You will also be able to play a sound and mark your iPhone as lost. Don't forget to leave a phone number, just in case the finder returns it. Tapping on the device also allows you to erase all data and remove the device from your account.
If you can no longer retrieve your lost or stolen phone and you're enrolled in Mobile Protect, file a claim via Asurion. Report the issue to Asurion, and you'll know when you are eligible for a replacement. If so, you may be able to receive your new phone as soon as the next day, depending on when you initiate the claim. Don't forget to upload any relevant documentation to get a favorable resolution from Asurion. Still need assistance regarding a lost or stolen phone? Do not hesitate to get in touch with Simple Mobile Customer Support.
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