How Do I Check If There's an AT&T Internet or Cell Service Outage?

In a nutshell: Service outages are a common occurrence for internet and mobile devices, affecting phone communication and internet access. AT&T provides easy access to check the status of service outages. Customers can sign in to their AT&T account, verify their location, and search for outages in their area. Troubleshooting steps are provided to check for outages and resolve connection conflicts. If additional assistance is needed, customers can contact AT&T's customer service via phone, live chat, online help desk, or their Facebook page.

Introduction

Service outages are common internet and mobile device occurrences that may require time and patience to fix. While you may think this issue is unique in your case, other customers are likely also experiencing technical device errors, especially depending on various service areas. Outage statuses are usually accurate and display minor to severe issues that affect phone communication and internet access. However, it would be best to enter information such as a specific area you live or work in for the best results. Read on to determine the status of your AT&T service and conflicting issues or service interruptions.

What You'll Need

AT&T makes status access easy for customers to assess service outages. While you may have to specify the closest city instead of your exact address, AT&T may recognize the information you used during your account registration. Follow several instructional steps to see the current outage status and the best method for assistance.

Sign in to your AT&T account.

Access your user settings to ensure your location is accurate. Since AT&T requires users to verify their ZIP Codes and other user information, you must double-check all details on your profile.

Start searching for outages in your area.

Click on the Support link at the top-right of the screen or scroll to the footer and the blue Get wireless help button.

How Do I Check If There's an AT&T Internet or Cell Service Outage? (Step 2)

Get help with your wireless phone service.

You should see options on the navigation menu under the AT&T Wireless Support title on the next page. Click 'Fix my wireless' and scroll to the Helpful Info section.

How Do I Check If There's an AT&T Internet or Cell Service Outage? (Step 3)

Start troubleshooting.

Click the Troubleshoot Issues link under the Calling Issues section on the left-hand side of the screen. After the next page loads, choose the ‘Check for outages’ link at the top of the list.

How Do I Check If There's an AT&T Internet or Cell Service Outage? (Step 4)

Assess mobile service issues.

Scroll down to the Find Outages in Your Area and choose the Wireless selection. Then enter your address in the search box or choose an accurate location on the drop-down list. If AT&T cannot detect your area, choose the AT&T Internet, AT&T Phone or U-verse® TV option and type your ZIP Code, which may give you results for various nearby cities or counties.

How Do I Check If There's an AT&T Internet or Cell Service Outage? (Step 5)

See the service status in your area.

If there are no outages, you should see a green check with the message “All clear! No outages in your area.” Otherwise, get further assistance by clicking the blue 'Fix Internet Issues' button and following the instructions to resolve connection conflicts through an internet diagnostics test.

How Do I Check If There's an AT&T Internet or Cell Service Outage? (Step 6)

Conclusion

Checking for internet and cell service outages is necessary to determine if technical issues are interrupting communication and the server connection. However, sometimes customers must rely on AT&T’s customer service department when they have trouble finding solutions themselves.

You can contact a representative via phone during AT&T’s business hours to ensure you get a response. On the other hand, if you prefer to communicate in real-time, live chat is a suitable choice for you, or a more resourceful method such as the online help desk. AT&T’s Facebook page is also active for users to get assistance.

Why does GetHuman Write How-to Guides for AT&T Problems?

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