How Do I Report an AT&T Service Outage?

In a nutshell: If you are an AT&T customer experiencing a service outage, there are several steps you must follow to report it effectively. First, log into your AT&T account and then visit the support section on the website. Troubleshoot your AT&T service by following the provided suggestions. Check for outages in your area by entering your ZIP Code. If there is an outage, report it to AT&T and regularly check their status page for updates. If the issue persists, contact AT&T customer support for assistance.

Introduction

Most of our activities rely on reliable phone services, both for personal and professional use. Unfortunately, as AT&T clients, we may experience service outages occasionally, interrupting our daily routines. If you’re an AT&T customer experiencing a service outage, you must know how to report it effectively. Here are the steps you must follow to complete the process successfully.

Log Into Your AT&T Account

Browse the AT&T homepage and log into your account. If the service outage interferes with your internet connectivity, find an alternative way to access the internet.

How Do I Report an AT&T Service Outage? (Step 1)

Visit the AT&T Support Page

Once you can access your account, the next step is to visit the platform’s support section. Locate the “Support” option on the top right of your account dashboard and click it. This opens up a new page that offers various helpful options for issues with AT&T’s services.

How Do I Report an AT&T Service Outage? (Step 2)

Troubleshoot Your AT&T Service

Once the support center loads, you must find the option related to service outage. Scroll lower to find the search section. You’ll identify it with the question, “What Are You Looking For?” In the search box provided, type “Troubleshoot” and select “Troubleshoot Your AT&T Service.” This will provide you access to self-help tools and resources offered by the platform. The new page provides suggestions that you can use to identify the issue affecting AT&T’s services.

The first option is to restart your TV. If you have any DVR recordings in progress, they’ll be interfered with. If, after restarting your TV, the issue remains unsolved, restart your Wi-Fi gateway. Unplug its power cord for 50 seconds, plug it in and wait for it to start functioning correctly. If this doesn’t help, proceed to the next step.

How Do I Report an AT&T Service Outage? (Step 3)

Check for Outages

The troubleshooting page allows you to diagnose the issue with the service, and you must begin by establishing whether there’s a service outage in your region. Click “Check for Outages” and enter your ZIP Code in the designated field. Proceed by clicking “Go.” The system will display reported service outages in your area, estimated restoration time and other relevant details.

How Do I Report an AT&T Service Outage? (Step 4)

Report the Outage

If your area has an outage and no one has reported it, you can proceed to report it to AT&T. The outage details page has a report outage option that you must click to proceed. Provide the necessary details and submit the report.

Check for Updates

After reporting the outage, AT&T has a team that will work to restore the service as soon as possible. Regularly check the AT&T status page to stay updated on the service restoration progress. Navigate to the AT&T support page and click on the outage status option. Alternatively, open a web browser and google “AT&T Outage Status.”

How Do I Report an AT&T Service Outage? (Step 6)

Contact AT&T Customer Support

If, after following the necessary steps, you still experience a service outage, you can contact AT&T customer support. Click the AT&T support and scroll to the bottom of the support page. Click “Contact Us” and choose the service you want help with.

How Do I Report an AT&T Service Outage? (Step 7)

Conclusion

Reporting an AT&T service outage is simple if you know what to do. When reporting the outage, you must provide your account details and the nature of the service outage. Ensure to give a detailed description of how the issue started and explain the troubleshooting attempts that you employed to try and resolve the issue.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report an AT&T Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.