How Do I Check If There's a Straight Talk Internet or Cell Service Outage?
Did your Straight Talk internet stop working? Whether or not the problem happened just now, or has been happening on and off, here's how to check for an outage.
Straight Talk is a company that offers no contract service plans that include unlimited data, call and text. It also provides great deals on phones.
Straight Talk is operated by Tracfone Wireless. It aims to reduce the expense associated with providing its customers with wireless cell service.
With Straight Talk you can save up to $950 per year with their great service plans. One of them is the $45 unlimited plan but there is always a newer, better Straight Talk plan right around the corner.
When you realize that you do not have internet or cell service from Straight Talk, you should not panic no matter how large the inconvenience. Your first move should be to ensure that the problem is indeed with the service and not your devices.
Troubleshooting
Troubleshooting solutions are as plentiful as the devices that exist. An issue with your device can be the reason that you are unable to receive cell service from Straight Talk. In such a scenario, troubleshooting your device will rectify the problem.
One of the most common solutions is to switch off your device, wait for 10-30 seconds and then restart your device. Check the signal bars for a few minutes after you have restarted the device.
You should also turn off your Wi-Fi to ensure that you are using the Straight Talk network. Also you should change your Wi-Fi Calling settings to 'Cellular Preferred' or 'Cellular Only' to prevent Wi-Fi Calling Issues from blocking the signal.
Resetting the device's 'Network Mode' to 'Auto' is also a solution you can try. You can also reset your Network settings and ensure that they are updated. You can do this using a Wi-Fi connection.
Another troubleshooting solution is updating the device software to the latest version. You can also perform a manual network selection and look for networks to which your device can connect.
Check Service Outage Map
If the you attempt the above troubleshooting solutions but there is still no service coverage as evidenced by your device, you should check if there is a service outage in your area.
There re several sites which track and report cell service providers outages across the continental United States. Such sites include downdetector.com, isitdownrightnow.com and Outage.Report.
You should visit one or several of the above sites to confirm if there is a service outage in your area. If there is a service outage, you should also report the outage yourself and wait for the coverage to be restored.
If the map states that there is service coverage in your area but you still cannot receive internet or cell service on your device, you should contact customer service.
Contact Customer Service
The option of last resort to report or find out about a service coverage issue in your area is to contact customer service directly. You can do so through the following methods:
Phone
Your phone call to Straight Talk customer service should be swift and concise. You will also be better served if you remained reserved despite the frustration caused by the outage.
You can retrieve Straight Talk's customer service phone number from GetHuman.
Live Chat
Live customer service assistance is growing in popularity every day. You can use the live chat facility to communicate with customer service and establish why you are not receiving cell or internet service in your area.
To find out when the live chat is available and obtain the chat's link, go to GetHuman.
Emails to Straight Talk's customer service are surprisingly quick and efficient. Write a brief yet detailed email asking about cell service coverage in your area.
To acquire the straight Talk customer service email, go to GetHuman.
Further questions?
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Why does GetHuman Write How-to Guides for Straight Talk Problems?
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