How Do I Fix a Broken Straight Talk Phone If I Have Insurance?

Fixing or replacing a broken Straight Talk phone is an easy and straightforward process if you have insurance. Straight Talk calls these insurance plans Easy Exchange and Easy Exchange Plus. Customers have the option of enrolling in these plans when signing up for Straight Talk.

Unfortunately, you cannot sign up for these insurance plans retroactively. In other words, you cannot add these protection plans to your contract after your phone broke, it must be done upfront.

Easy Exchange and Easy Exchange Plus are quite similar. The main difference is what they will cover on your broken Straight Talk phone. Easy Exchange simply covers manufacturer defects and failures. If your phone stops charging or certain buttons stop working, those are manufacturer defects. Easy Exchange Plus covers water damage and other accidental damages. It offers coverage for a dropped phone or one that was left out on the porch during a rainstorm. Easy Exchange Plus also offers more flexible payment plans by providing monthly payment options.

Back to your broken Straight Talk phone. The first step is to take a look at which insurance plan you have. If you believe your damage is covered under your particular plan, the first step is to call Straight Talk customer service. That number can be found by following this link to the GetHuman Straight Talk page: https://gethuman.com/phone-number/Straight-Talk. A customer service representative will provide you with instructions for sending your broken phone to Straight Talk. You will be responsible for the cost of shipping the broken device.

Once they have received your cell phone, Straight Talk will evaluate the damage to your phone. This evaluation will determine whether or not your phone is covered under your insurance policy. They will consider the type of damage and the cause of the damage. After consulting your Easy Exchange plan, they will make a determination on coverage. At this point, Straight Talk will either make the required repairs or replace the device if needed. If your cell phone was not covered, they will send return your device and provide you with alternative options.

Although it is an added cost to your cellular plan, paying for the Straight Talk Easy Exchange Plus plan results in a higher chance of your issue being covered. These insurance plans can save you a significant headache in addition to a chunk of money.