How and When Can I Upgrade My Straight Talk Phone?
If you're a Straight Talk customer and you want to know when and how you can upgrade your phone, keep reading for all of the information you need.
Straight Talk is a subset of the telecommunications company TracFone. Straight Talk is a mobile virtual network operator that offers different mobile phone plans for customers. The company has an exclusive deal with Walmart although customers can also purchase phones and planes on the Straight Talk website. If you have a mobile device with Straight Talk and want to upgrade your phone, keep reading for all the details regarding when and how you can upgrade.
Straight Talk customers can upgrade their phones at any time if they're willing to purchase a new phone outright or if their plan is up. Some fees may apply to upgrades.
Upgrade Your Phone Online
- Go to www.straighttalk.com
- Sign into your account with your email address and password. Click on ‘Log In.'
- Go to your account setting and follow the prompted instructions to "Activate or reactivate my phone with a number transferred from another Straight Talk phone."
- You'll receive an email confirming your upgrade.
Find a Local Straight Talk Retail Location
- Go to https://www.straighttalk.com/wps/portal/home/h/c/landing/
- Type in your zip code or full address and select ‘Search.'
- Find a store nearby you can visit. Make sure to note the store days of operation and hours before your visit.
- Ask a customer service agent to walk you through the upgrade.
Contact Straight Talk Customer Support Via Phone
If you are having difficulties with the upgrade process, you can call into Straight Talk's customer support. You will need to provide some personal and account details to confirm your identity. Ask the customer service representative if you're eligible for an upgrade, ask for their assistance in processing an upgrade, and ensure you ask about any fees that may apply.
Contact Straight Talk Customer Support Via Live Chat
If you prefer not to speak over the phone, you can use the Straight Talk live chat function to access support. You'll be asked some questions for verification purposes. The agent will walk you through troubleshooting so you can complete your upgrade process.
Contact Straight Talk Customer Support Via Email
If you have a simple question, such as when you're eligible for an upgrade, why you can't upgrade, or fees associated with an upgrade, you can email into the Straight Talk customer support team. Make sure to provide as many details as possible in your email so they can better assist you. Note that it may take several business days to receive a response via email, so this may not be the fastest option.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Straight Talk Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Straight Talk in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My Straight Talk Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Straight Talk
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers