Is AT&T Internet Service Any Good?

If you are considering AT&T as an internet service provider, you may be wondering if the company is a good choice for you. It has a wide range of plans, including options for the budget-conscious and the performance-conscious. Its prices are competitive, its fees relatively low, and it has a decent availability.

If you want to make an informed choice of internet service providers, there are a lot of different factors to consider. Are you considering AT&T as an internet service provider? You will learn about all the factors that determine whether AT&T's internet service is a good choice for you.

AT&T's Service Plans

AT&T offers several different service plans, ranging from "easily affordable" to "high performance."

Basic AT&T Internet: This plan costs $45 a month for the first 12 months and $55 a month after that. It features speeds up to 75 Mbps and a DSL connection. It has a data cap of 1 TB, after which overage charges apply. This plan is suitable for basic internet use for a single person.
AT&T Internet 100: This plan costs $45 a month for the first 12 months and $55 a month afterward. It features a 100 Mbps speed and a DSL connection. There is no data cap. This plan is also suitable for basic internet usage.
AT&T Fiber Internet 300: This one costs $35 a month for the first year and $55 a month after that. Its speed is 300 Mbps and it has a fiber-optic connection. This plan is suitable for multiple users with streaming and some gaming.
AT&T Fiber Internet 500: $45 a month for the first year and $65 a month after that. It has 500 Mbps speed and a fiber-optic connection. This plan is suitable for large households with multiple people streaming.
AT&T Fiber Internet 1000: $60 a month for the first year, rising to $80 after that. It has a 940 Mbps speed and a fiber-optic connection. This plan is suitable for large households, smart homes, serious gaming, and other heavy bandwidth uses.

AT&T's Availability

AT&T offers its internet services in almost half the states in the country.

AT&T's Prices and Fees

AT&T's most basic plans are a little more expensive than the most basic plans of comparable internet service providers, but its speeds are also higher. Its mid-range plans are about the same as the mid-range plans of its competitors. Its top plan is cheaper than the top plans of its competitors while featuring the same speed.

The company charges a $10 equipment rental fee per month. There is a $35 activation fee and a $99 installation fee, although you can choose to do the installation yourself and avoid it.

AT&T's Customer Satisfaction

AT&T has been given the highest score for customer satisfaction in the regions it serves by J.D. Power. The American Customer Satisfaction Index has rated it a 68 out of 100 for customer satisfaction, putting it a little ahead of the average score of 65 out of 100 for other internet service providers.

The Takeaway

AT&T has an excellent selection of plans, so it should have something to offer almost anyone, whether they desire low price, high speeds, or a mix of the two. Its prices are competitive with other internet service providers and tend to be cheaper with its top plan. Its fees are relatively low, and it has decent availability across the country. It's probably a good choice for most people.

Contacting AT&T

If you have any other questions, contact an AT&T customer service representative by phone, email, or help desk.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is AT&T Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.