How Do I Track My AT&T Order?

Introduction

Did you order new equipment from AT&T? After placing an internet or wireless order, AT&T will send a confirmation, and when the device has already been shipped. Please keep in mind that preordered devices are usually sent on a first-come, first-served basis. As soon as you receive the device, you can call AT&T to help with the setup or download the AT&T Smart Home Manager app. If you've recently upgraded your service or are waiting for a device or equipment order to arrive, continue reading for step-by-step instructions on how to track your AT&T order.

Find an AT&T Order

To quickly check order status, simply use the Search as a Guest tool. Just enter your order number and ZIP code and click Start Search. You should be able to check whether the order has been shipped or is about to be delivered to your door. When there are issues with your order or it's still pending, consider contacting AT&T and arranging a pickup instead to save time. Do note that not all devices may be available for pickup at an AT&T store.

View All Orders by Signing In to Your Account

Do you have multiple AT&T orders to track? The easiest way to view the status of all your orders is by signing in to your AT&T account. Simply enter your User ID and password to access your account online. You can also sign in through the AT&T mobile app to check the status of your orders. If you can't remember your password, click on Reset Password to change it.

If you're new to AT&T and haven't created an online account yet, you may need to create an ID first. Once your account is set up, you'll be able to view order updates, shipment information, and other account details.

Does it say the parcel has been delivered, but it's not outside your door? Check all the usual spots or ask your neighbors and other household members first before calling AT&T. If you still can't find it, consider contacting AT&T to request a refund or a replacement. To do this, proceed to the next step.

Click Open a Ticket

To submit a ticket, click the " Open a ticket to request a refund link and follow the on-screen instructions. Consider submitting a ticket only after checking all the usual delivery spots and the delivery status clearly says the item has been delivered.

If there's an AT&T store near you, you may also consider visiting in person, especially if you need a replacement device as quickly as possible. Before making the trip, contact the store to ask whether they can assist with replacements or provide other options for resolving the issue.

Conclusion

Were you able to track your order? Ensure you type the correct order number to avoid errors. Ground shipping usually takes 3-5 business days, and AT&T does offer two-day and next-day shipping. If you need your device sooner, you may be able to arrange a pickup at the closest AT&T store. Before placing an order, check whether the item is available at your preferred store to ensure you can pick it up and not have to wait 3-5 business days for shipping. Still have issues with checking an order? Contact AT&T Support today.