How Much Does It Cost to Cancel My AT&T Plan?
For most people, canceling an AT&T plan will involve some charges. We've outlined all the information for how you can find out what your charges will be for canceling an AT&T plan.
AT&T is the world's largest telecommunications company. The company offers services for Wi-Fi and Internet, mobile and landline phones, and televisions. Originally founded in 1983, the company used to be called the Southwestern Bell Corporation.
If you are a current customer with AT&T and want to cancel your plan, there may be some costs. Keep reading to find out how you can find out the costs associated with canceling your AT&T plan.
If you're in the first 14 days of your contract, you may able to cancel your plan with minimum fees. You will have to pay for usage and fees accrued during the 14 days but you will not have to pay an EFT charge. You will have to pay for the hardware if you don't return in. Hardware can only be returned if it's in "like new" condition.
For most people, canceling a contract early will result in Early Termination Fees (ETFs). This fee is $325 minus $10 for each month of the contract you were active for smartphones. For basic phones, tablets, and AT&T wireless Internet, it's $150 minus $4 for each month of the contract you were active.
Find Out Your EFT Costs Online
Go to www.att.com
In the right corner, select on 'Account' and then 'Sign In.'
Login to your account with your AT&T ID and password.
Go to your 'Account Overview.'
Click on 'My Wireless.'
Scroll to the bottom of the page and select 'My devices and add-ons.' Then click on the device you want to cancel.
Click on 'Manage my device.'
Under 'My wireless contract' or 'Service commitment,' if you see the words 'You're on a Next Contract' that means you won't be charged an EFT.
If you don't see the next contract message, you will owe an EFT. If you have a smartphone, your total will be $325 minus $10 per month of your active contract. So, if you've had your phone for 9 months, it would be $325 minus $90 for an EFT charge of $235.
Contact AT&T Customer Service Via Phone
If you're having difficulties checking your EFT details online or if you want more information, you can call into the AT&T customer service line. You'll need to provide your account information and contact details to the customer service representative to confirm your identity. Ask the customer service agent to confirm your EFT charge and walk you through any additional fees you may owe. Ask what your next steps are and how you should proceed.
Contact AT&T Customer Service Via Email
If you prefer not to speak to someone on the phone, you can email the AT&T customer support team for assistance. Ask for clarification on the total charges you will owe if you cancel your plan. Note that it may take several days to receive a response via email from the AT&T team so don't choose this method if you're in a rush.
Important Notes
While the EFT charge may seem like a lot, it's important to do some math on what is the best decision for you. If your monthly bill is $60 on a smartphone and you still have 1.5 years left on your plan that is a total of $1,080 you'll still pay over your contract. In comparison, canceling a two-year smartphone plan six months into the contract will have a total EFT charge of $265. The math doesn't end there though. Consider how much you'll be paying on a new phone plan and if it's worth it to make the switch.
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