How Much Does It Cost to Cancel My AT&T Plan?

Introduction

Are you planning to cancel your AT&T plan? Cancellation is free if you disconnect your wireless service within 30 days of activation and return your device in like-new condition. You also won't need to pay a fee if you cancel after fulfilling your service commitment. Otherwise, you may have to pay an early termination fee when you cancel your AT&T plan. If you're unsure whether an early termination fee applies to your account, check your Device Info or Account Usage, depending on your plan. Continue reading to learn more about the costs of canceling your service.

Canceling Your AT&T Internet

As mentioned, if you have wireless service, you can cancel for free within 30 days of activation. For an AT&T Internet plan, cancellation is free if you cancel within 14 days of activation. Although you won't have to pay an early termination fee, please keep in mind that you may still incur charges, especially if you damage the equipment or fail to return it on time.

If you cancel your internet service after 14 days, an early termination fee applies if you haven't fulfilled your service commitment. The early termination fee is prorated, which means it decreases the longer you keep the service. Check the screenshot for the prorated fee. Find the number of months you've had the service, and the amount beside that is your prorated early termination fee. Not sure how long you've been with AT&T? You can contact AT&T directly to determine whether you'll need to pay a fee and how much it will be.

Return the Equipment to AT&T

After canceling your service, the next step is to return the equipment to AT&T to avoid incurring additional charges. Unless you're specifically told not to return the equipment, you'll need to ship it or drop it off in undamaged condition within 21 days of canceling your service. A non-return fee may apply if you fail to return the equipment within the 21-day period. If AT&T installed any equipment on your wall, please do not remove it.

Please note that you can't return equipment to an AT&T store. Instead, visit your nearest FedEx or UPS location to return it. Don't forget to keep your receipt, as you'll need it as proof that you returned the equipment.

How to Cancel the Service

Have you decided to cancel your AT&T plan? To cancel your service, you'll need to contact AT&T directly using its 1-800 customer service number. Be sure to have your account PIN and account number ready for verification. For faster processing, call during AT&T's business hours. You can also visit your nearest AT&T store if you prefer to cancel your service in person.

Conclusion

Do you know how much it will cost you to cancel your AT&T plan? You may have to pay fees and other charges if you're still under your service commitment. To avoid paying more fees, be sure to return any equipment on time and in good condition. And before canceling, you may also want to ask AT&T first for any discounts or promotions available, especially if cost is the reason you're canceling. If you still want to cancel and you're prepared to pay any applicable early termination fee, contact AT&T Customer Support today.