How Can I Change My AT&T Plan?
In a nutshell: If you need more services or features on your AT&T phone plan, it's time to switch plans to something from a higher tier. If you want to make your family's phone plans easier to manage by putting them all onto one AT&T plan, it is also time to switch plans. If you are looking to save money every moth, then it is time to switch to a cheaper plan. There are a few different ways you can make the switch.
Introduction
If you need more services or features on your AT&T phone plan, it's time to switch plans to something from a higher tier. If you want to make your family's phone plans easier to manage by putting them all onto one AT&T plan, it is also time to switch plans. If you are looking to save money every moth, then it is time to switch to a cheaper plan. There are a few different ways you can make the switch.
What You'll Need
AT&T's Unlimited Your Way plan can save you money by getting everyone in your family onto the same plan.The Premium plan can save you money and make your life easier if you use a lot of data by giving you unlimited data that never slows down no matter how much you use.The Value plan is cheap, and is an excellent choice for those who don't need a lot of extras.AT&T's prepaid plans are very easy to manage and can enforce sticking to a strict budget.Remember, if you are trying to save money, you need to take a close look at the whole plan, not just the monthly rate. If you use a lot of data, it makes a lot more sense to buy a plan with more data than paying extra for it whenever you go over your limit. If you have a deal that gives you access to streaming services, factor the cost of those services in when deciding which option is cheapest.
Go to the AT&T home page.
AT&T home page
To get some help switching plans by talking to a representative in person, skip to step 9.
To get help switching plans over the phone, skip to step 13.
Click on the AT&T Account icon.
It is on the right end of the nav bar near the top of the screen.
Once you click the icon, a menu will appear.
Click on the "Sign in" option to sign in to your AT&T account.
Go to the AT&T "Change my plan" page.
AT&T "Change my plan" page
Select "Compare plans" to get a side-by-side view of your current plan and various new plans, so you can make an easy comparison.
Find a new plan that better suits your current needs.
Select the plan you decide on.
Follow the prompts to switch to the new plan.
Stop here, do not proceed with any further steps.
Go to the AT&T store locator.
AT&T store locator
Enter your ZIP or your city and state in the text field to the left of the map.
Locate a convenient physical AT&T location.
Go to that location and ask a representative for help finding a plan that works better for you and switching to it.
Stop here, do not proceed with further steps.
Call an AT&T customer service agent.
AT&T customer service center
Tell them about what you are looking for in a plan and ask for help finding something like that and switching to it.
Conclusion
The AT&T customer service call center is open 24 hours a day, all seven days of the week.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for AT&T Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.