How do I dispute a charge with AT&T?

If you noticed a random charge from AT&T on your account, or if you were billed incorrectly by AT&T, you will need to dispute the charge to get it corrected. Here's what you need to know.

Christian Allen is the editor / author responsible for this content.
Jul 23, 2019

If you feel that AT&T charged you unfairly, you can dispute the charge and request for a refund. You may dispute any charges that you do not recognize. The best way to do it is by calling AT&T and explaining your problem to them. A simple call is usually enough to solve the problem. AT&T tries to keep all customers satisfied. Part of that is making sure that all your disputes are solved fast and fairly.

When Contacting AT&T

When calling AT&T, you must have a copy of your bill with you. This way, it will be possible for you to get the help you need. You can refer to the bill when asking for help. Your bill also has important details such as your account number. The representative may ask you to provide them with the information. You may download your bill online and print it out. Go through it before contacting AT&T.

Establish the Acceptable Resolution

When contacting AT&T, you must identify the method of resolution that is satisfactory to you. This way, you will be able to know if you achieved your goals at the end of the call. You may be seeking a partial reduction, a full refund, or for the charge to be removed. Set realistic expectations and try to work on them when speaking with the AT&T representative. If they find that your dispute is valid and that you have realistic expectations, they may help you reach them.

Keep your notebook and pen ready when speaking to the representative. You should be ready to write down the tips that the representative gives you. Write down the exact date and time when you speak with the representative. This may help you if you are not able to get help with your problem at that time. If the representative promises to waive the charges, write it down too.

If the dispute is caused by mistakes on the part of AT&T, they should be willing to waive your charge. If, however, the problem is due to errors on your part, you may get a partial refund.

If you do not manage to get help on your first attempt, you can try again later. After some time, you may be able to come up with other reasons that convince the representative that you deserve a refund. If you did not have all our facts right during your first attempt, gather them when try to dispute a charge for the second time. You may be connected to a different representative who may understand you better than the first one. When calling for the second time, it is important to note that the information you provided on your first attempt will still be available for reference.

How to Contact AT&T

You may contact AT&T and get help with your charge in plenty of ways. The best way to contact them is on the phone. You get a chance to speak with a representative and explain to them why you think you have been charged unfairly. The average wait time when you call an agent is 22 minutes. You can call them from Monday to Friday between 8 am and 6 pm.

You may also ask for help through their email support. If you choose this option, you should get help in an average of 26 hours. Keep your email brief but include all the important information. You may also contact AT&T though their Facebook and Twitter pages. If you are not in a hurry, consider seeking help from the help desk. It gives you the chance to interact with other AT&T users.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I dispute a charge with AT&T?

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I dispute a charge with AT&T? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Viewed 7,413 times
at&t phone number
at&t billing
at&t dispute a charge
at&t overcharge
Dispute a Charg
Dispute a Charge

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!