In a nutshell: Are you having issues with your AT&T bill? Perhaps you saw a charge that doesn't look right, or the amount was incorrect? Did AT&T charge you twice for the same month? You can contact AT&T, and the billing department is happy to look into your billing problem and provide a resolution. Take a photo of your bank statement and prepare an explanation of the issue before contacting AT&T. To prevent disruptions, we also recommend that you keep paying your bills. Keep reading for the step-by-step instructions on disputing a charge with AT&T.
Are you having issues with your AT&T bill? Perhaps you saw a charge that doesn't look right, or the amount was incorrect? Did AT&T charge you twice for the same month? You can contact AT&T, and the billing department is happy to look into your billing problem and provide a resolution. Take a photo of your bank statement and prepare an explanation of the issue before contacting AT&T. To prevent disruptions, we also recommend that you keep paying your bills. Keep reading for the step-by-step instructions on disputing a charge with AT&T.
If you're having billing issues, fill out this form and submit it to AT&T so they can look into the issue and provide an effective resolution. First, select your service type and type of issue you're having. For Internet customers, choose 'Internet' in type of service and select 'Payment Issue'.
Check the available options and select the correct issue. If you were charged twice, select My Payments Have Posted More Than Once.
Fill out the form completely, including the payment amount and an explanation of the problem. Don't forget to include an active email address, so AT&T staff can contact you for updates on your billing issue. You also need to provide your AT&T account number and invoice number (for business accounts only), along with your complete address. After filling out the form, click Submit.
You can also report the problem by calling AT&T directly. Use the phone numbers provided and prepare all account and billing details. A customer service representative will also verify if you are the account holder, so ensure you have the account number with you.
If you're on the website, feel free to also chat with an AT&T customer service representative. The process is the same: prepare all billing and account details, as the representative will need them for verification purposes.
After submitting all documents to AT&T, the billing team will investigate the problem and offer a resolution within 5 business days. If you're unsatisfied with the solution provided, proceed to the next step.
For unresolved issues, customers may submit a Notice of Dispute, and the legal department can further look into the problem. If you submit a notice of dispute, expect a resolution within 60 days. To submit a dispute, click on Submit Notice of Dispute and follow the instructions. Note that only the account holder can submit a notice of dispute to AT&T.
If AT&T still can't settle the issue, the customer may also decide to file an individual legal claim with the American Arbitration Association.
Were you able to dispute a charge to AT&T, and did they resolve the issue? You can prevent billing problems by proactively monitoring your account and signing up for AutoPay. If you're taking advantage of any promotion, be sure to check when it expires to avoid bills from spiking. Also, note that removing or adding services may result in unexpected pro-rated changes that can affect your bill. Check this first before contacting AT& Billing regarding issues with your account. Do you still have questions about disputing a charge to AT&T? Contact Customer Support today.
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