In a nutshell: If something is off about your recent Verizon Wireless bill, you may need to dispute an incorrect charge on it with the company. There are a few different ways of doing this. Most of the time, it should be a fast and relatively simple process.
If something is off about your recent Verizon Wireless bill, you may need to dispute an incorrect charge on it with the company. There are a few different ways of doing this. Most of the time, it should be a fast and relatively simple process.
There is a time limit involved, so don't put this off for too long. You need to dispute the charges within 180 days of the billing date.Additionally, you need to file a formal Notice of Dispute at least 60 days before beginning the arbitration process, if you end up needing to take your dispute to arbitration.
Verizon Wireless customer service
Explain to the representative what has happened, and why you think the charge was in error. In some cases, the issue may be more than the representative can authorize themselves, and a supervisor may need to be brought in.
If customer service cannot help you and you wish to continue the dispute, continue with the next step.
If the charge you are disputing is a simple error that should be easy to correct, calling customer service is going to be the fastest, easiest way to do it. More significant mistakes, issues which may be open to interpretation, and things which you may not quickly be able to prove may require filing a written notice of dispute. To do this, continue with the next step.
If you are a Verizon Wireless business customer, skip to step 10.
Verizon Wireless Notice of Dispute form
Verizon Wireless HQ Dispute Resolution Manager
One Verizon Way, 54S092C, Basking Ridge, NJ 07920-1097
You can fax it to 301-966-5086.
You can email an electronic copy to NoticeofDispute@Verizonwireless.com.
During this time, you may continue to try to work things out with customer service.
American Arbitration Association website
You will have additional forms to fill out. AAA will inform you of the details of the arbitration process, which could take weeks or months.
If arbitration does not work out for you, and if the amount of the disputed charge is less than $10,000, and if you want to continue the dispute process, you can continue with the next step.
Ask how to file a small claims suit against Verizon Wireless, and if your case qualifies for small claims court. Fill out the appropriate forms, file them, and then attend your hearing.
Do not proceed with subsequent steps.
Verizon Wireless business page
Follow the instructions to continue the dispute process.
If you need to contact Verizon Wireless' customer service, you can reach them by phone from 7:00 am to 11 pm EST on weekdays and 8:00 am to 9:00 pm EST on weekends. Online customer service options are also available.
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