Verizon Wireless Help Pages

Verizon Wireless Customer FAQ, Forum, and Online Help Desk

Verizon Wireless Help @ verizonwireless.com
Customer Help
  • It takes an average of 18.8462 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:30pm.
  • Common topics include Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, Device Support, and more.
Since there is a phone number available, we have to recommend calling Verizon Wireless and talking to a real human being instead of searching their help site for answers.

Recent Verizon Wireless help topics searched

My bill increase and want it to be reduced by ** dollars.
Billing issue, why did my bill go up by $** in tax charges.
phone cut off need a rep to cut it back on with payment
I need access to my online account. *i cant create one because I don't know my zip code...
I want to cancel one of my Verizon phone lines
Someone called me * days ago & said she had received several phone calls from my number...
I need to be able to speak to someone to upgrade my plan.
Following up, they said they were going to send me a refund
International service issue
My wife purchased an international calling plan valid for ** days with unlimited data...
I am the mobile device administrator for WPS Health Solutions. We need assistance with...
I want to cancel my Verizon cellular service. I am switching to another company. I...
I want to sign up for lower bills based on my income

Verizon Wireless Online Help at verizonwireless.com - Info & Stats

Help desk addresshttp://www.verizonwireless.com/wcms/contact-us.html
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time18.8462
Rank amongst all ways to reach them7
Other means of communicationphone, chat, web, facebook, twitter
Communication customer rating67%
Quality of help rating84%
Votes for online help2,569
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-922-0204

Verizon Wireless Help Pages: What to Know

This is the Verizon Wireless help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Verizon Wireless's best customer help page or faq or forum, this is the best entry point according to 179,604 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-922-0204) which we show above. Sometimes when you dig through the various help topics and volumes on verizonwireless.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Verizon Wireless agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Verizon Wireless: General Information

Verizon Wireless has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Verizon Wireless using 5 different media: phone, chat, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-922-0204 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Verizon Wireless.

Do Verizon Wireless and GetHuman work together?

GetHuman has no relationship with Verizon Wireless and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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