How Do I Restore My Venmo Account?

Introduction

Making, sharing, and receiving payments is easy with Venmo. However, you have to be signed in to the mobile payment provider's platform to use the service. So what happens if you're locked out of your account? Luckily, it's easy to restore your Venmo account online.

Whether you've forgotten your sign in details or you're account's been frozen, follow these simple steps to regain access to your Venmo account and continue using the service.

Open the Venmo homepage

The most common reason for customers needing to restore their Venmo account is a forgotten password. If this is you, open the browser on your laptop, desktop, or phone and go to venmo.com.

Open the login page

From the homepage, click Log in in the top-right corner.

Enter your email, phone number, or username

Click inside the text box below Log in, and type the email address, phone number, or username associated with your Venmo account. Tap Next.

Complete the Captcha if required

Depending on your browser, Venmo may ask you to prove you're not a robot. If a pop-up screen appears, tick the box or follow the instructions to complete the Captcha.

Click Forgot password?

Re-enter your email, phone number, or username if required

Some customers may now see a screen saying "First, let's find your account." If you see this, re-enter your phone number, email, or username and click Next.

If you don't see this page, move on to the next step.

Check your inbox for an email from Venmo

An email will now be sent to the address associated with your Venmo account, so check your inbox. If you don't see a message from Venmo, look in your spam or junk folder.

Follow the link

Open the email message and click on the link.

Create a new password

The link should open a new browser tab. Follow the instructions to create a new password. It should be 8 to 20 characters long and must contain at least one number or special character, such as +, ), ^, or !. Once completed, hit Continue or Log in to regain full access to your Venmo Account.

Occasionally, Venmo asks customers to verify their identity as part of the password recovery process. If asked to do so, follow the on-screen instructions.

Remember to make a note of the new password and keep it somewhere safe to avoid having to restore your account in the future.

Restore access to a suspended or frozen account

For security reasons, Venmo may suspend or freeze a customer's account. This may be because payments have failed to go through or the system has detected strange activity on your account.

In this instance, check your email inbox, spam, and junk folders. Venmo should have sent a message giving a reason for the suspension. Follow all the instructions in the email to resolve the issue and regain access to your account.

Conclusion

The process for restoring your Venmo account depends on why you've lost access. If you've forgotten your password, follow the Forgotten password? link to reset it. If your account has been suspended, check your inbox and follow the instructions in the email.

If you still can't access your account, call Venmo customer service between 8 am and 8 pm CT for assistance. Alternatively, message the support team through the Venmo app by going to Get Help and clicking Chat With Us.