Why Can't I Withdraw Venmo Money?
In a nutshell: If you find that you can no longer withdraw money from your Venmo account, you need to figure out why and fix problem as fast as you can. The reason for this problem is almost certainly due to your account being suspended. There are a few different reasons why the company would do this.
Introduction
If you find that you can no longer withdraw money from your Venmo account, you need to figure out why and fix problem as fast as you can. The reason for this problem is almost certainly due to your account being suspended. There are a few different reasons why the company would do this.
What You'll Need
If Venmo can't verifying your identity using the documents you provided, or if your account is missing certain information required by law, it will freeze your account until it gets the information or documents it needs.If, during a security review, the company sees a pattern of suspicious transactions, your account will be suspended while it investigates. It will also lock your account if it thinks you may have violated the User Agreement, which it will also investigate. Unfortunately, there is no way of knowing how long the investigation will take.If one of the payments you made through Venmo failed, or your account has a negative balance, the company could suspend your account until you get the problem fixed.There are also a couple of reasons why you can't withdraw money that have nothing to do with your account being suspended. If your linked debit card has expired, you won't be able to withdraw money any more. Also, if you are using an outdated version of the app, it might glitch when you try to withdraw money.
Check your email for a message explaining about your account suspension.
If your account has been suspended, Venmo will send you an email explaining why.
If you have received no such email, check the expiration date on your linked debit card.
If it has expired, link a new debit card.
If you did not get a suspension email and your debit card is not expired, and if you were using the app, then update your app.
If that does not work, you will need to contact the company for help.
Venmo customer service
If you did get an email and were told that you need to provide a new ID scan or other documents, scan those documents and send them to Venmo.
Do not continue with the next steps.
Go to Venmo's home page.
Venmo's home page
To use the app to un-suspend your account instead of your computer, skip to step 9.
Click the "Log in" button at the top of the page.
Go Venmo's account recovery page.
Venmo's account recovery page
Follow the prompts to do whatever is needed to unsuspend your account.
If your account was suspended because of a failed payment or a negative balance, use a debit card for the recovery payment, because using your bank account can take up to five business days.
Do not proceed any further.
Open Venmo's app.
A suspension notification should be displayed.
Tap "Restore account" and follow the prompts.
Conclusion
If you need help fixing the withdrawal problem, call a Venmo customer service agent. The customer service center is open weekdays from 10:00 am to 6:00 pm EST. It is closed on weekends.
Further questions?
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