How Do I Dispute a Charge Through Venmo?

Introduction

You can easily dispute a charge through Venmo via the app. To get the right resolution, choose the best situation that describes the reason for the dispute. It's also recommended to provide Venmo with more documentation as evidence for the dispute. For example, if you're the buyer and the item received isn't what's described, provide the original item listing and photos of the item you received, so that Venmo can check this for you. If you're ready to open a dispute, use the guide below.

Open the Venmo App and Go to the Me Tab

Select the Transaction

Scroll down to select the transaction that you want to dispute.

Tap Need Help?

Select the Statement That Describes the Reason for the Dispute

You can also click Add More if you want to include unauthorized transactions or if you want to select more transactions.

If the item wasn't received, include the item name, a description of the item and an explanation of why the issue wasn't resolved in person. When processing duplicates, it's recommended to provide proof of multiple payments for the same service to get the refund. If it's an incorrect transaction amount, provide the receipt or invoice showing the amount and any bank statement that shows the amount doesn't match the amount on Venmo.

Tap Next

You can add additional information here.

Tap Submit Issue

You may also need to reset your password when prompted.

Reach Out to Support

Are you opening a dispute on a Venmo debit card transaction or for an online purchase? You'll need to contact Customer Support regarding this and ensure you can provide them with specific information.

You this ticket form to contact Venmo regarding your debit card transaction:

https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807

Scroll down to Still need some help and fill out the information required. You'll need to provide your full name, phone number, email address associated with your Venmo account and the reason. Tap Submit and wait for Venmo to contact you.

Go Back to the App to Follow Up on the Dispute

After submitting the dispute through Venmo, you can check for updates by logging back into the app. Do the steps below on how to follow up on your Venmo dispute:

Go to the Me Tab

You can do this by tapping your initials or photo.

Tap Settings

You can find this on the top of the screen.

Tap Get Help

Select Disputes

You can view your ongoing disputes here. If Venmo requests for more information about your dispute, just tap We need more information on the specific dispute, enter or upload the information and tap Submit.

Conclusion

You can get a proper and quick resolution by providing Venmo with specific details about your dispute. Just view this by clicking on the specific dispute. If you still have issues about opening a dispute or following up on a dispute, please contact Venmo Customer Support.