In a nutshell: Venmo accounts are primarily frozen for two reasons: failed payment or account activity that goes against Venmo's User Agreement. You should have received an email when your account was frozen that describes why it happened. The steps you need to take to unfreeze your account will depend on the reason it was frozen. Keep reading for a step-by-step breakdown on what you need to do to unfreeze your Venmo account now.
Venmo accounts are primarily frozen for two reasons: failed payment or account activity that goes against Venmo's User Agreement. You should have received an email when your account was frozen that describes why it happened. The steps you need to take to unfreeze your account will depend on the reason it was frozen. Keep reading for a step-by-step breakdown on what you need to do to unfreeze your Venmo account now.
When Venmo freezes an account, they send an email to alert the user why they took this action. Check your email to confirm that your account has been frozen due to insufficient funds, which triggered a failed payment.
An account freeze due to payment issues is just a temporary freeze and can be undone.
Log in with your email, phone number, or username, and password combination.
When you log into the app, you'll immediately be prompted to fix your failed payment. You won't be able to take any other actions in the app until you follow these steps.
Using a debit card to process the recovery payment is the fastest way to unfreeze your account. If you process your recovery payment with a bank account, it can take up to five business days to process the transaction.
If you cannot fund the entire failed payment right now, you can make a partial payment. To make a partial payment, tap the payment amount and edit it to relect the amount you want to pay, then press "Pay."
Your account will stay frozen until the recovery payment is fully funded.
If you receive any payments to your Venmo account while it's frozen, those funds will be automatically applied to your outstanding balance.
Venmo will send you a confirmation when your account is successfully unfrozen.
Venmo always sends its users an email that explains why their account has been suspended. Check your email to confirm that your account has been frozen due to user agreement violations. Usually, the email will state that your account was frozen due to "recent activity that triggered some security alerts."
You cannot fix an account freeze that's related to a User Agreement issue. Instead, you'll need to contact Vemo's customer support team for help. Venmo's customer support team is available Mon-Fri 10am-6pm EST. You can find contact information for the support team here, as well as answers to common questions related to support.
The customer service representative will be able to tell you what steps you need to take to unfreeze your account, as well as provide more details as to why exactly your account was flagged.
If your account was frozen due to illegal activities, you may not be able to unfreeze your account and it may result in a permanent suspension.
If you run into any issues fixing your Vemo account freeze, your best course of action is to contact Venmo customer support for further help.
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