Wells Fargo Credit Card Services

Phone Number & Getting a Rep

Wells Fargo Credit Card Services number

877-805-7744
Toll-free·Calls Credit Card Services·See main phone number & contact info
Q:

How do I talk to a human at this Wells Fargo number?

A:Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Wells Fargo Credit Card Services?

A:The average hold time is 13 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All Wells Fargo customer service contact information

This is the #6 most popular Wells Fargo phone number out of 7. Click above to go back to the main customer service number and other contact information, including Wells Fargo email addresses, twitter handles, and live chat options.

More Wells Fargo Customer Phone Numbers

General Banking

800-869-3557
Main phone number · Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Online Banking

800-956-4442
Toll-free · 24 hours, 7 days · Say "Other Options", then "Customer Service" until transferred · To get started, say "My voice is my password, please verify me."

Small Business Accounts

800-225-5935
Toll-free · Mon-Sat 11am-7pm, Sun 9am-10pm EST · Press 0 at each prompt. For Small Business Clients. · To get started, say "My voice is my password, please verify me."

Personal Accounts

800-869-3557
Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Wells Fargo Advantage Funds

800-222-8222
Toll-free · Mon-Fri 8am-5pm CST · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6.

Credit Card Dispute

800-390-0533
Toll-free · 24 hours, 7 days · Direct to a human · Claims Assistant Center - To get started, say "My voice is my password, please verify me."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human
Here is how our research team describes the way the Wells Fargo phone system greets you: To get started, say your card number or enter it followed by pound.

What are the hours and when should I call?

Wells Fargo operates the call center for this 877-805-7744 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 17,645 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wells Fargo is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 17,645 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Wells Fargo is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wells Fargo staffs the call center well on Thursday.

Calling this Wells Fargo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 15, 2023

My experience calling Wells Fargo was quite odd. Eventually, I was able to talk to a customer service representative, but it took me a while to get to one, and the phone map was really weird. I didn't have my bank account number handy since I was driving, which may have been half of the problem. I think that if I did have it available, it would have streamlined the process, but I still feel like they could have identified me in better ways. 

I imagine that a lot of people call Wells Fargo on a regular basis. Between loans, savings accounts, bank accounts, retirement accounts, mortgages, etc, there are a lot of reasons why people would call Wells Fargo. Therefore, I would have been okay with waiting on hold for a while, which is actually why I called while I was driving. I knew that I would be stuck in the car during my commute, so I might as well sit on hold. I just didn't realize I would have to navigate through the menu so much. I wanted to talk to someone about the interest charges on my car loan. I thought that was already calculated when I took the loan, but that is not what it looks like now. 

I actually never even had a chance to choose a car loan as an option, which is also curious, but nevertheless, I was able to get there eventually. This may be in part because my loan was secured through the dealer but is still a Wells Fargo loan. 

When I first called, I had the standard welcome message and then a message about the call being monitored. It then asked me to say my card number followed by the pound sign. I told it that I don't have the card, and it repeated the same message so I said the same thing. Then, it repeated back to me, "I think you said you don’t have your credit card number handy. Is that right? " I said, "Yes," and it repeated the same thing, which was frustrating.

The second time it seemed to register it and said, "If you aren’t sure where to find your account number, I can help you. It can be found on the front of your card number or on the bottom of your bank statement. Now, if you have the number, please say it; however, if you still don’t have it, then say, banker." I said, "banker," and it once again ignored me and repeated the message a second time before catching it. 

Once it caught my answer, it asked what I was calling about, and I said, "customer service," and then, it launched into a message about how this was an attempt to collect a debt. That was very weird, but the next thing it did was finally put me on hold. They need to iron out some kinks with their virtual assistant, but I did eventually get to a live person, and the hold time was only about 10 minutes. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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