Wells Fargo Personal Accounts

Phone Number & Getting a Rep

Wells Fargo Personal Accounts number

Toll-free·Calls Personal Accounts·See main phone number & contact info

How do I talk to a human at this Wells Fargo number?

A:Press 1, then say "other options", then press 0 twice

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Wells Fargo Personal Accounts?

A:The average hold time is 7 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All Wells Fargo customer service contact information

This is the #4 most popular Wells Fargo phone number out of 7. Click above to go back to the main customer service number and other contact information, including Wells Fargo email addresses, twitter handles, and live chat options.

More Wells Fargo Customer Phone Numbers

General Banking

Main phone number · Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Online Banking

Toll-free · 24 hours, 7 days · Say "Other Options", then "Customer Service" until transferred · To get started, say "My voice is my password, please verify me."

Small Business Accounts

Toll-free · Mon-Sat 11am-7pm, Sun 9am-10pm EST · Press 0 at each prompt. For Small Business Clients. · To get started, say "My voice is my password, please verify me."

Wells Fargo Advantage Funds

Toll-free · Mon-Fri 8am-5pm CST · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6.

Credit Card Services

Toll-free · 24 hours, 7 days · Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human · To get started, say your card number or enter it followed by pound.

Credit Card Dispute

Toll-free · 24 hours, 7 days · Direct to a human · Claims Assistant Center - To get started, say "My voice is my password, please verify me."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then say "other options", then press 0 twice
Here is how our research team describes the way the Wells Fargo phone system greets you: To get started, say "My voice is my password, please verify me."

What are the hours and when should I call?

Wells Fargo operates the call center for this 800-869-3557 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 17,645 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wells Fargo is Monday. The most busy day to call is Friday. Again, this is based on a sample of 17,645 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Wells Fargo is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wells Fargo staffs the call center well on Monday.

Calling this Wells Fargo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 16, 2023

Calling Wells Fargo was a useless waste of time for me, which is funny because you would think they would treat people who want to open a bank account a little better. I wanted to open a bank account with Wells Fargo so that I could take advantage of their retirement program, but I had some questions before opening the account that I wanted answered. Therefore, I called this number, but after spending five minutes in their phone maze, the virtual assistant hung up on me. 

There are probably a lot of reasons that people call Wells Fargo, from bank account issues to credit issues to loans and retirement accounts. Therefore, you expect to have some wait time, but that wait time should not result in getting hung up on. At least not in my mind. They need to work on customer service because this is not how to get or retain customers. 

When I called, a catchy jingle played, and a recorded voice said, "Welcome to Wells Fargo." It was followed by a Spanish message and the standard warning that the call would be monitored and/or recorded. Then it told me, "For account access or questions, say your account or card number one digit at a time or enter it followed by the pound sign. For anything else, say other options or press 1." 

I said other options since I didn't have an account, but it didn't seem to hear me and repeated the message. The second time, it recognized my voice and responded, "Alright, other options. You can say, open a new account. Find a new branch or ATM. Find or verify an account. Damaged card. Otherwise, say your account or card number."

I said very clearly this time, "Open a new account," but it ignored me again and went through the options again. It didn't seem like the voice recognition ever worked until the second try. Once it did, the virtual assistant told me to hold while it connected me to a banker who could help. I assumed at this point I would be talking to someone, and even heard some upbeat music that sounded like hold music. 

However, in seconds, it stopped, and then I was given two new options, "For service on an existing account, press 1. If you are calling to apply for a new account, press 2." Given that I just said I wanted a new account, this seems repetitive, but I went ahead and pressed 2. Then it told me to open a new account, apply online or visit one of their branches, and to my shock, it hung up on me. I don't understand why it said it was getting someone and then basically dumped me, but I haven't tried calling again. I didn't appreciate that waste of time. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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