Wells Fargo Small Business Accounts

Phone Number & Getting a Rep

Wells Fargo Small Business Accounts number

Toll-free·Calls Small Business Accounts·See main phone number & contact info

How do I talk to a human at this Wells Fargo number?

A:Press 0 at each prompt. For Small Business Clients.

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sat 11am-7pm, Sun 9am-10pm EST. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Wells Fargo Small Business Accounts?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Wells Fargo customer service contact information

This is the #3 most popular Wells Fargo phone number out of 7. Click above to go back to the main customer service number and other contact information, including Wells Fargo email addresses, twitter handles, and live chat options.

More Wells Fargo Customer Phone Numbers

General Banking

Main phone number · Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Online Banking

Toll-free · 24 hours, 7 days · Say "Other Options", then "Customer Service" until transferred · To get started, say "My voice is my password, please verify me."

Personal Accounts

Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."

Wells Fargo Advantage Funds

Toll-free · Mon-Fri 8am-5pm CST · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6.

Credit Card Services

Toll-free · 24 hours, 7 days · Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human · To get started, say your card number or enter it followed by pound.

Credit Card Dispute

Toll-free · 24 hours, 7 days · Direct to a human · Claims Assistant Center - To get started, say "My voice is my password, please verify me."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt. For Small Business Clients.
Here is how our research team describes the way the Wells Fargo phone system greets you: To get started, say "My voice is my password, please verify me."

What are the hours and when should I call?

Wells Fargo operates the call center for this 800-225-5935 phone number Mon-Sat 11am-7pm, Sun 9am-10pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 17,645 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wells Fargo is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 17,645 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Wells Fargo is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wells Fargo staffs the call center well on Wednesday.

Calling this Wells Fargo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 16, 2023

I had a good experience calling Wells Fargo, which was reassuring because I am looking at moving retirement accounts there, and I was nervous about the entire process. It's nerve-wracking to pick a new bank to move my 401{k} to, but it had to be done once I retired. My plan was to go with a large banking institution so that there was a good chance my money would be protected. However, I don't do much fancy banking or have an accountant, so I was worried about how the process would go. 

There are probably a lot of reasons why people call Wells Fargo, so I was expecting to be on hold for a while, but I felt it was a reasonable amount of time. People could call about bank accounts, retirement accounts or business accounts, and all of those can be complicated questions that can tie up the phone lines. However, as I said, I got through the phone directory quickly and then the wait time was only about 10-15 minutes, which wasn't horrible. 

When I first called, I heard the trademark Wells Fargo jingle, and then over the top of it, a voice said, "Welcome to Wells Fargo." It then warned me that the call might be monitored or recorded, and a Spanish message played that I am guessing was about changing the language of the call. Then it told me, "For account access or questions, say your account or card number one digit at a time or enter it followed by the pound sign. For anything else, say other options or press 1."

I said other options since this didn't fit my situation, and it told me, "Alright, other options. You can say open a new account. Verify an account number. Find a branch or ATM. Merchant card services or retirement. Otherwise, say your account or card number." I then said retirement and it asked me back, "Which do you want? New accounts or existing accounts?" I found that follow-up question odd since I already said I wanted to talk about retirement and wasn't sure if it was relevant. Still, apparently, it was the right answer to say new account because then it told me to stay on the line to be connected with a business retirement specialist. Then, after a pause, it said, "Please hold while I connect you with a banker who can help you." 

This is when I finally got to hold music, and I know I waited over ten minutes, but no longer than 15, and then Jason picked up the phone; he was very useful in answering my questions. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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