Lenovo Phone Number

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Customer service
Current Wait: 8 mins (2m avg)
Hours: Mon-Fri 9am-7pm EST; best time to call: 9:15am
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Reasons customers like you called recently

Lenovo Smart Display **" speaker not working. Want to repair.
My laptop is no longer detecting Wifi. *The laptop is brand new and still under warrant...
I turn on my laptop and there is no response other than the keyboard light and power li...
Several apps are not able to open HP Smart, Microsoft tips, Hulu, calculator
Window not open only process
Calling about case number ***-***-****
I am trying to figure out why my camera glitches when on a zoom meeting. It either has...
Receiving TVSU Error when attempting to install "Bios Update Windows **"
New (* week old) Lenovo Thinkpad P** Gen * is displaying a message that the charger is...
Now you would think that the people who decided to equip the TB-****v with a sim card s...
I haven't had this problem before until now and IDK what changed. so I was watching Net...
battery backup of my laptop is about * hours but when i buy this there is mention about...
trying to get update on a lost order. Slim DVD burner from order **********, track id n...
Upgrade on Android system motog* plus
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Lenovo's Phone-Based Customer Care

Lenovo is a major technology company that manufactures and sells a range of products, including computers, smart devices, tablets and accessories. As one of the largest technology brands in the world, it isn't surprising that Lenovo gets a lot of requests for customer service.

Why Do People Call Lenovo Customer Support?

People call Lenovo customer support for a range of reasons, including:

  • Help with selecting and purchasing products
  • Order tracking
  • Billing inquiries
  • Technical support and troubleshooting
  • Arranging for returns and repairs

Best Practices for Calling Lenovo Customer Service

  • There are many things that you can do to ensure that your call to Lenovo customer support is resolved professionally:
  • Ensure that you have the correct number. Lenovo has different numbers for consumer and small business orders, as well as tech support. Consult the Lenovo website for the number that you need to call.
  • Call during Lenovo's business hours. You can place an order by phone Monday - Friday: 8 am-9 pm Eastern time. Monday - Friday: 9am-9pm EST. You can check on the status of an order Saturday - Sunday: 11 am - 8 pm Eastern time. Technical support availability depends on the product.
  • Make sure that you have relevant documentation in front of you when you call. This might include invoices, order numbers, billing statements and any correspondence between you and Lenovo regarding your issue.
  • Be in front of your computer or device at the start of your call if you are requesting technical support. This will allow you to troubleshoot along with your Lenovocustomer service agent.
  • Take notes during your call. These notes can be helpful if you later have to escalate your case.

How do Consumers Feel About Calling Lenovo Customer Service?

Consumer opinions about Lenovo customer service is somewhat mixed. Some consumers report that Lenovo provides efficient customer support. Others remark on the company's failure to fully empower customer service agents to take real action when working with customers.

One major issue of concern is the fact that Lenovo warranty repairs can take some time to complete, leaving consumers without their computer or device for long periods of time.

What Kind of Issues can Lenovo Customer Service Representative Resolve?

Lenovo customer service agents are able to resolve many consumer concerns, including product questions, billing inquiries, order status checks, warranty claims and facilitating returns.

What Can't Be Resolved With a Call to Lenovo Customer Service?

If your Lenovo computer or device doesn't work with third-party products, a Lenovo specialist may be able to provide a workaround, but Lenovo can't be responsible for the performance of a third-party product.

Lenovo customer service agents can authorize a return for repair, replacement or a refund, but you will have return the computer to a retailer, repair center or physically ship the item.

What Should You Do If You Have an Unsuccessful Call with Lenovo?

If you get off the phone with Lenovo and feel as though your questions were not answered or your issues not resolved, don't give up in despair. You may still have options.

  • Take a few minutes to review any notes you took during your first conversation with Lenovo. Doing this may help you to identify possible areas of misunderstanding.
  • Call Lenovo back. You may be connected to a more experienced or better-trained customer service representative who can resolve your issue or answer your questions.
  • If a second call doesn't work, try contacting Lenovo customer service another way. Options include live chat, opening an online support ticket, or visiting Lenovo's online forum, where you can talk with experienced Lenovo users and product specialists. Many people are able to get quick, reliable support through this forum.

Customer Number 855-253-6686 - by the Numbers

Phone number to dial855-253-6686
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-7pm EST
Best time to dial9:15am
Navigate phone maze to a humanPress 4 then 2
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, email, web
Quality of communication81%
Quality of help71%
Customer votes681
Information last updatedSun Jan 29 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Lenovo's Best Toll-Free/800 Customer Phone Number

This is Lenovo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lenovo agent. This phone number is Lenovo's Best Phone Number because 17,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-253-6686 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Lenovo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Lenovo has 3 phone numbers. It's not always clear what is the best way to talk to Lenovo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Lenovo - by phone or otherwise

While 855-253-6686 is Lenovo's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Lenovo customers, is by calling their 800-565-3344 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via Live Chat for New Customers. If you think this information is inaccurate or know of other ways to contact Lenovo please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Lenovo.

What is GetHuman's Relationship to Lenovo?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Lenovo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Lenovo Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Lenovo contacts
Lenovo Phone NumberBEST
Lenovo Live Chat
Lenovo Email Support
Lenovo Help Desk
General customer information

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