Lenovo Phone Number

Lenovo is a major technology company that manufactures and sells a range of products, including computers, smart devices, tablets and accessories. As one of the largest technology brands in the world, it isn't surprising that Lenovo gets a lot of requests for customer service.

Why Do People Call Lenovo Customer Support?

People call Lenovo customer support for a range of reasons, including:

• Help with selecting and purchasing products
• Order tracking
• Billing inquiries
• Technical support and troubleshooting
• Arranging for returns and repairs

Best Practices for Calling Lenovo Customer Service

• There are many things that you can do to ensure that your call to Lenovo customer support is resolved professionally:
• Ensure that you have the correct number. Lenovo has different numbers for consumer and small business orders, as well as tech support. Consult the Lenovo website for the number that you need to call.

• Call during Lenovo's business hours. You can place an order by phone Monday - Friday: 8 am-9 pm Eastern time. Monday - Friday: 9am-9pm EST. You can check on the status of an order Saturday - Sunday: 11 am - 8 pm Eastern time. Technical support availability depends on the product.

• Make sure that you have relevant documentation in front of you when you call. This might include invoices, order numbers, billing statements and any correspondence between you and Lenovo regarding your issue.
• Be in front of your computer or device at the start of your call if you are requesting technical support. This will allow you to troubleshoot along with your Lenovocustomer service agent.
• Take notes during your call. These notes can be helpful if you later have to escalate your case.

How do Consumers Feel About Calling Lenovo Customer Service?

Consumer opinions about Lenovo customer service is somewhat mixed. Some consumers report that Lenovo provides efficient customer support. Others remark on the company's failure to fully empower customer service agents to take real action when working with customers.

One major issue of concern is the fact that Lenovo warranty repairs can take some time to complete, leaving consumers without their computer or device for long periods of time.

What Kind of Issues can Lenovo Customer Service Representative Resolve?

Lenovo customer service agents are able to resolve many consumer concerns, including product questions, billing inquiries, order status checks, warranty claims and facilitating returns.

What Can't Be Resolved With a Call to Lenovo Customer Service?

If your Lenovo computer or device doesn't work with third-party products, a Lenovo specialist may be able to provide a workaround, but Lenovo can't be responsible for the performance of a third-party product.

Lenovo customer service agents can authorize a return for repair, replacement or a refund, but you will have return the computer to a retailer, repair center or physically ship the item.

What Should You Do If You Have an Unsuccessful Call with Lenovo?

If you get off the phone with Lenovo and feel as though your questions were not answered or your issues not resolved, don't give up in despair. You may still have options.

• Take a few minutes to review any notes you took during your first conversation with Lenovo. Doing this may help you to identify possible areas of misunderstanding.
• Call Lenovo back. You may be connected to a more experienced or better-trained customer service representative who can resolve your issue or answer your questions.
• If a second call doesn't work, try contacting Lenovo customer service another way. Options include live chat, opening an online support ticket, or visiting Lenovo's online forum, where you can talk with experienced Lenovo users and product specialists. Many people are able to get quick, reliable support through this forum.