I've been looking at buying a new laptop for myself before the new year, but I keep going back and forth on options. It's a big decision, and before investing, I want to make sure I choose a laptop that can perform the way I want it to. I have my eye on a Lenovo Yoga, but I haven't owned a Lenovo before so I have several questions about the brand. While I could go to Best Buy and talk to an agent, I like speaking to brands directly. I find that gives me a good feel for how the customer service will be down the line if I have any issues.
Therefore, I decided to call Lenovo and talk to someone from their sales team to learn more about their options. I figured there may be a long wait because it's just after Christmas, and a lot of people probably have support and return questions. That's just the nature of the holidays. Instead, I seemed to encounter a broken service line. Rather than a greeting, when I called this number it would immediately launch into this statement, "For ThinkServe, press 1. For all others, press 2." I tried twice and both times I pressed 2 there was just a long silence and then a voice telling me that my call couldn't be completed.
So then I tried another number I found online for Lenovo and the experience was completely different. To my surprise, I was able to get to a customer service agent in just 42 seconds. That has rarely happened to me, so I can say that Lenovo gets high marks when it comes to excellent customer service.
By the way, the number I called was 1-800-253-6686. When I called it, I was greeted by an automated agent who gave me these options, "Hello, Thanks for calling Lenovo. Let’s get you to the right place. I have three options for technical service, sales or customer care. For technical support or warranty questions for a product or service you already own, please press 1. To speak with Lenovo sales for new orders or questions about a product, please press 2. To speak to customer care about an existing order, please press 3." I then chose 2 and it gave me two more options, "If your call concerns small business or pro sales, please press 1. If your call concerns Lenovo Alligent, please press 2. Or hold and I'll get you to a team member."
None of those applied to me so I just stayed on the line and after a long pause, a customer service agent with a thick accent answered. While I had to listen carefully, they were able to answer my questions so altogether the experience wasn't too bad.
This Lenovo phone number is ranked #2 out of 3 because 17,226 Lenovo customers tried our tools and information and gave us feedback after they called. The reason customers call 800-565-3344 is to reach the Lenovo Canada Recall Support department for problems like Where to buy, Complaint, Technical support, Repairs, Returns. As far as we can tell, Lenovo has call center locations in India or Philippines and you can call during their open hours 24 hours, 7 days. Lenovo has 3 phone numbers and 8 different ways to get customer help. We've compiled information about 800-565-3344 and ways to call or contact Lenovo with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Lenovo at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-565-3344. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Lenovo Canada Recall Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Lenovo Once on the phone with Lenovo's Canada Recall Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-565-3344 is Lenovo's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 855-253-6686 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Lenovo help by calling them, is that other customers give their customer support at this number a 77% score for their communication skills and a 75% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.