Lenovo Canada Recall Support

Phone Number & Getting a Rep

Lenovo Canada Recall Support number

800-565-3344
Toll-free·Calls Canada Recall Support·See main phone number & contact info
Q:

How do I talk to a human at this Lenovo number?

A:Press 1 for English, and ask the friendly Canadian CSR to transfer you to the US - this is the only way to get to a US Rep.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Lenovo Canada Recall Support?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Lenovo customer service contact information

This is the #2 most popular Lenovo phone number out of 3. Click above to go back to the main customer service number and other contact information, including Lenovo email addresses, twitter handles, and live chat options.

More Lenovo Customer Phone Numbers

Customer Service

855-253-6686
Main phone number · Toll-free · Mon-Fri 8am-12am, Sat-Sun 11am-8pm EST · Press 4 then 2 · Technical support: press 1. Sales: press 2. Customer care: press 3.

U.S. Recall Support

800-426-7378
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST · Press 1 for English, Think Product Press 1, For Laptop/Tablets Press 1 or Press 2 for Destktops · IBM - Lenovo products, press 1. All other products, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Lenovo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, and ask the friendly Canadian CSR to transfer you to the US - this is the only way to get to a US Rep.
Here is how our research team describes the way the Lenovo phone system greets you: For ThinkServer, press 1. All others, press 2.

What are the hours and when should I call?

Lenovo operates the call center for this 800-565-3344 phone number Mon-Fri 9am-9pm, Sat-Sun 11am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,871 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lenovo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lenovo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lenovo is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 2,871 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Lenovo is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Lenovo number, but it is also the day with the shortest hold times.

Calling this Lenovo Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 29, 2023

I have a Lenovo laptop, but I accidentally dropped it, and now the corner of the screen is a bit unhinged. This wouldn't be a problem, but since the Lenovo folds to become a tablet, this tiny flap is causing my screen to think it's been put to sleep. Therefore, if I jiggle the screen the right way, it turns off my computer. This is an obvious problem as my laptop has to sit still while I'm typing; otherwise, it will turn itself off. I basically can't do any work while I'm on the move anymore, so I thought I would call Lenovo to see what they could do for me. 

I didn't know if there might be some sort of warranty still good on it since I haven't had it longer than a year or something else that could offset the repair price. If the piece could be replaced, I know it would have to be done by someone who works at Lenovo, so either way, that was the place to start. I expected to be on hold for a while because, between sales and technical support, there are a lot of reasons why people might be calling Lenovo. However, I was very pleasantly surprised as the company has its stuff together. 

I dialed the number, and an automated voice assistant greeted me and quickly sorted out why I was calling. It said, "Hello, Thanks for calling Lenovo. Let’s get you to the right place. I have three options for technical service, sales, or customer care. For technical support or warranty questions for a product or service you already own, please press 1. To speak with Lenovo sales for new orders or questions about a product, please press 2. To speak to customer care about an existing order, please press 3." I chose technical support since they would be the ones to provide me with a solution, and then I was told that I had to press 1 for English, which I did. 

Then it gave me two options: "If you require technical support for Thinkpad, ThinkCentre, or server products, press 1. Do you need technical support for IdeaPad or the technical center, press 2." I pressed 2, and after a loud dialing, an agent named Roy picked up. Roy had a very thick accent, but he was able to talk about my options. I would have to pay for the repair, but I had options to save me from replacing the laptop. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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