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Vitacost Customer FAQ

Top Answers & How-to Guides

What is Vitacost's Phone Number?

The question we are asked most often is about how to talk to Vitacost customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer bulk discounts for large orders?

Yes, Vitacost offers bulk discounts for large orders. We understand that some customers may have higher volume needs, whether for personal...
Ask any question you have about Vitacost customer service, get an answer now.
Contact Vitacost customer service

Returns

How Do I Make a Return to Vitacost?

You can return items to Vitacost. To initiate a return, you can either call the phone number on the back of your sales receipt or return...
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Shipping

What is the shipping policy for Vitacost?

Vitacost has a straightforward shipping policy aimed at ensuring customer satisfaction. For US orders over $49, standard shipping is...
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Do you offer international shipping?

Yes, Vitacost offers international shipping to select countries. Customers can check if their country is eligible for shipping during...
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Payment

What payment methods does Vitacost accept?

Vitacost accepts a wide range of payment methods for a hassle-free shopping experience. Customers can conveniently pay using major...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but only if it is still in processing status. Once your order has...
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Order Processing

How long does it take to process an order?

At Vitacost, we strive to process your order as quickly as possible. Typically, it takes about 1-2 business days to process an order...
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Perishable Items

What is the return policy for perishable items?

Vitacost's return policy for perishable items ensures customer satisfaction. If you receive a perishable item that is defective or...
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Order Tracking

Can I track my order?

Yes, you can track your order with Vitacost. Once your order has been shipped, you will receive a confirmation email with a tracking...
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Product Restrictions

Are there any restrictions on the products you sell?

At Vitacost, we strive to offer a wide range of products to accommodate various preferences and needs. However, there are a few restrictions...
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Price Matching

Do you offer price matching?

Yes, Vitacost offers price matching within 30 days of purchase. If you find an identical item at a lower price from a competitor, simply...
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Rewards Program

What is the Vitacost rewards program?

The Vitacost Rewards Program is a loyalty program designed to benefit our valued customers. By signing up for the program, customers...
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Bulk Discounts

Do you offer bulk discounts for large orders?

Yes, Vitacost offers bulk discounts for large orders. We understand that some customers may have higher volume needs, whether for personal...
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Help me with my Vitacost customer service issue

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