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Vitacost Customer FAQ

Top Answers & How-to Guides

What is Vitacost's Phone Number?

The question we are asked most often is about how to talk to Vitacost customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there seasonal sales or promotions available?

Vitacost frequently runs seasonal sales and promotions aligned with holidays and events, providing discounts on vitamins,...

Does Vitacost offer a subscription service?

Vitacost does provide a subscription feature called "Autoship," enabling customers to schedule regular deliveries of their...
Ask any question you have about Vitacost customer service, get an answer now.
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Recent Vitacost Customer Questions

I placed order which just received and had ordered to large Fenugreek and starwest tumeric. Did not receive either of them in the package. What happened?

If you did not receive the large Fenugreek and Starwest Turmeric you ordered, it is possible that they were out of stock or there was an error during the packing process. We recommend checking your order confirmation for details or item availability. For further assistance regarding your missing items, there is a link to the most up-to-date contact information right here on this page.
Asked Jan 13, 2025 2:58 PM

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Returns and Cancellations

How Do I Make a Return to Vitacost?

You can return items to Vitacost. To initiate a return, you can either call the phone number on the back of your sales receipt...
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Can I cancel or change my order after it has been placed?

Once an order is placed on Vitacost, canceling or changing it may not be possible due to quick processing times. If changes are...
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What is the return policy for perishable items?

Vitacost's return policy for perishable items generally prohibits returns due to health and quality concerns. Customers are...
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Shipping and Tracking

What is the shipping policy for Vitacost?

Vitacost provides various shipping choices to meet different customer needs, with options for both domestic and international...
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Do you offer international shipping?

Vitacost provides options for international shipping, though details may differ by destination country. Customers can learn...
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How long does it take to process an order?

Order processing at Vitacost generally takes between one to three business days, but this may vary due to order volume, item...
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Can I track my order?

Yes, Vitacost customers can track orders online through a confirmation email with a tracking number and by logging into their...
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Payment and Discounts

What payment methods does Vitacost accept?

Vitacost provides multiple payment options for convenience, including major credit cards like Visa and MasterCard, as well as...
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Do you offer price matching?

Vitacost does not publicly advertise a price matching policy, but they aim to provide competitive pricing. Customers are...
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Do you offer bulk discounts for large orders?

Vitacost does provide bulk discounts for large orders, especially on popular items like vitamins and supplements. Customers...
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Rewards and Restrictions

Are there any restrictions on the products you sell?

Vitacost provides a diverse selection of products, including vitamins and organic items, but certain limitations exist. These...
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What is the Vitacost rewards program?

The Vitacost rewards program enhances shopper loyalty by allowing customers to earn points through purchases and referrals,...
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Account and Promotions

Are there seasonal sales or promotions available?

Vitacost frequently runs seasonal sales and promotions aligned with holidays and events, providing discounts on vitamins,...
Read more

Does Vitacost offer a subscription service?

Vitacost does provide a subscription feature called "Autoship," enabling customers to schedule regular deliveries of their...
Read more

What steps should I follow to create an account on Vitacost?

To create an account on Vitacost, users should visit the website and find the "Sign Up" option. After entering their...
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How do I sign up for Vitacost newsletters?

To subscribe to Vitacost newsletters, visit the website and look for a subscription section on the homepage. Enter your email...
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We look to the Vitacost issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vitacost issues reported to GetHuman
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