NJ Unemployment Customer Service

Phone Number & Contact Info

NJ Unemployment's Best Phone Number

Calls Claims Department·Most popular NJ Unemployment number

How do I talk to a live human at NJ Unemployment?

A:Just wait on the line

Does NJ Unemployment offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

NJ Unemployment Customer Phone Numbers

Directors Office

24 hours, 7 days · Follow prompts · Must leave a voicemail unless someone answers.

North Jersey Claims Department

Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Press 1 then just wait on the line · Please call back on our interstate number 1-888-795-6672.

Central Jersey Claims Department

Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · For reemployment issues only. Press 2, then press 1 · Please call back on our interstate number 1-888-795-6672.

South Jersey Claims Department

Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Direct to a human · Please call back on our interstate number 1-888-795-6672.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NJ Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Here is how our research team describes the way the NJ Unemployment phone system greets you: Unemployment insurance, press 1. Disability insurance, press 2. Job resources, press 3.

What are the hours and when should I call?

NJ Unemployment operates the call center for this 609-292-0695 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 12,862 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NJ Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NJ Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NJ Unemployment is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 12,862 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call NJ Unemployment

In summation, the best day to call NJ Unemployment is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NJ Unemployment staffs the call center well on Wednesday.

Calling this NJ Unemployment Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 9, 2023

Calling this number was a tale of two situations, as I initially had a pleasant experience with the automated system before following up with one of the worst customer service experiences I'd ever had. 

When I dialed this number, I got a message saying that this was the information line for the New Jersey Labor Department and I would be able to get information through the automated system. If I still had questions after going through the automated system, I could speak to a representative.

I was first asked if I was an employer or worker, and I selected worker. I then selected general information about unemployment on the next menu and asked for information about how to apply for benefits. The system then offered me several options for information, and I selected how much I needed to earn to be eligible for unemployment.

The system told me I would need to earn $260 a week for 20 weeks or $13,000 in the past 52 weeks to qualify for unemployment. It further said that I would need to file a claim to get a final decision on whether I was eligible for unemployment. I then asked for information about how much I could receive each week, and I was told I'd receive roughly 60% of my weekly wages for the duration of my unemployment period.

The system continued to explain that the maximum weekly benefit rate for the calendar year of 2023 was $830. If my benefits fell short of this number, I could increase the amount that I received by filing for dependency benefits if I were eligible. With most of my questions being answered, I next opted to speak to a representative to ask how long I could get benefits for.

After a wait of about seven minutes, I was connected to a representative, who asked me to provide my name, Social Security number and claim information. Not wanting to give this information, I attempted to say I was only looking for information about how long I could get benefits for. She rudely cut me off and asked if I was a call-back number. I said no, and she asked how I had gotten to her and what numbers I had dialed.

I told her I'd hit 0 to speak to a representative, and she said again rudely that I needed to provide my name and Social Security number so as not to waste time. I hung up the phone, as she clearly was not going to provide any help without my having a genuine claim.

Overall, I thought the automated system was helpful, but the person on the other end of the phone was anything but. I get that she might be having a busy day, but that's no excuse for badgering someone who's looking for information and might not be ready to provide personal identification details. Based on this interaction, I wouldn't want to use this phone number unless absolutely necessary.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More NJ Unemployment Customer Service Contacts

There are of course other ways to contact NJ Unemployment customer service besides the phone. Below we list the best ones, by medium.

NJ Unemployment Customer Help Desk / Web Support

myunemployment.nj.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- NJ Unemployment customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NJ Unemployment's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NJ Unemployment agent. This phone number is NJ Unemployment's best phone number because 77,172 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 609-292-0695 include Schedule Appointment, Problem With a Claim, Make a Claim, Find an Office, Account Access and other customer service issues. The NJ Unemployment call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, NJ Unemployment has 5 phone numbers. It's not always clear what is the best way to talk to NJ Unemployment representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NJ Unemployment. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NJ Unemployment. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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