NJ Unemployment Directors Office Phone Number

609-292-2460
Directors Office
  • Calls NJ Unemployment's Directors Office department
  • On average, callers wait 11 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 8:05am
  • Some common reasons that visitors to GetHuman call NJ Unemployment include Schedule Appointment, Problem With a Claim, Make a Claim, Find an Office, and Account Access.
  • Get a real live human at this number: Follow prompts
  • When you call NJ Unemployment and their automated voice system picks up, you hear: Must leave a voicemail unless someone answers.
  • This is not the most popular NJ Unemployment phone number (it's ranked #2). Most customers call 609-292-0695 for support.

What It's Like to Call NJ Unemployment Phone Number 609-292-2460

Oct 9, 2023

This number seems like it should work to get to the New Jersey unemployment office, but it doesn't. When calling it, I didn't get any kind of automated message or anything to suggest that I had reached the New Jersey Department of Labor. There was only a voicemail that said that the number I had dialed was not available.

I tried again and got the same message after about six or seven rings, as if I was calling a residential number. There was nothing to suggest that I was calling a government number and nothing to suggest this was an official number of any kind.

Upon searching for this number on the official New Jersey Department of Labor website, I didn't find it listed as one of the numbers needed to reach someone. There are four main numbers for reaching a live person, plus a number to reach the automated system, and this number doesn't come up for any of them. This number is similar to the automated system in that the first six numbers are the same, but it's a completely different number.

As I continued my search, I saw this phone number come up in the directory on the New Jersey Department of Labor's website. The website has an employee directory where you can enter in first and last names to search for someone, or you can enter in other identifying factors, such as their department or their phone number. 

Strangely, when you enter this phone number, only one name comes up: a Gregory T. Castellani who works in the Labor Department. Other phone numbers listed in the directory are tied to multiple names, suggesting that those numbers simply go to that section of the New Jersey government, but this number only suggests that it goes to Gregory Castellani.

Given the lack of identification from this number and the difficulty of finding information about it online, it's difficult to tell if this number really does belong to the New Jersey Department of Labor's Gregory Castellani or if it's a mistaken number that isn't meant to be used for the unemployment department at all. The presence of the number on the directory suggests it's a genuine number, but actually calling the number suggests it's to Gregory Castellani's office line.

Obviously, given that this number didn't work and didn't provide any kind of identifying details to confirm what it does, I can't recommend using this number for customer service from the New Jersey Unemployment Office.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Other customers got on the phone recently because:

I want to know if I have more unemployment funds coming in from the first six weeks, wh...
I just wanted to understand why I am not getting my benefits yet
I no longer have access to the phone number on file. I have a new phone number and I ca...
Goodmorning I’m calling regarding my application claim. it’s been a few weeks now and I...
I need to talk with a representative in NJ Employment Department.
My Njui claim exhausted. Last Monday I was told I would be able to claim Sunday **th. T...
I am trying to get thru for like * months and need to speak to an actual person. please...
Why am I not receiving my benefits
I put in the wrong answer I need to speak to someone
Need help filling out a form
Really have a issue claiming my weeks. I had an issue because of verification reasons
I have not received an email to tell me to file for benefits. It’s been * weeks.
I opened a second claim when I signed up for partial . I did not know I was supposed to...
I am not receiving my unemployment from ****. They were supposed to send the rest of th...

NJ Unemployment Directors Office Phone Number 609-292-2460 - Info & Statistics

Phone number to dial609-292-2460
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingDirectors Office
Call center hours24 hours, 7 days
Best time to dial8:05am
Navigate phone maze to a humanFollow prompts
Average wait11
Current wait11
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web
Quality of communication61%
Quality of help66%
Customer votes4,511
Best phone number609-292-0695
Information last updatedWed Feb 28 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

NJ Unemployment's 609-292-2460 Directors Office Number

This NJ Unemployment phone number is ranked #2 out of 5 because 77,172 NJ Unemployment customers tried our tools and information and gave us feedback after they called. The reason customers call 609-292-2460 is to reach the NJ Unemployment Directors Office department for problems like Schedule Appointment, Problem With a Claim, Make a Claim, Find an Office, Account Access. As far as we can tell, NJ Unemployment has call center locations in New Jersey and you can call during their open hours 24 hours, 7 days. NJ Unemployment has 5 phone numbers and 6 different ways to get customer help. We've compiled information about 609-292-2460 and ways to call or contact NJ Unemployment with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling NJ Unemployment

Calling NJ Unemployment at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from NJ Unemployment Directors Office can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with NJ Unemployment's Directors Office department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting NJ Unemployment in General

While 609-292-2460 is NJ Unemployment's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 609-292-0695 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach NJ Unemployment help by calling them, is that other customers give their customer support at this number a 61% score for their communication skills and a 66% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other NJ Unemployment Info

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