NJ Unemployment Central Jersey Claims Department

Phone Number & Getting a Rep

NJ Unemployment Central Jersey Claims Department number

Calls Central Jersey Claims Department·See main phone number & contact info

How do I talk to a human at this NJ Unemployment number?

A:For reemployment issues only. Press 2, then press 1

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST. The least busy day is Friday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to NJ Unemployment Central Jersey Claims Department?

A:The average hold time is 14 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All NJ Unemployment customer service contact information

This is the #4 most popular NJ Unemployment phone number out of 5. Click above to go back to the main customer service number and other contact information, including NJ Unemployment email addresses, twitter handles, and live chat options.

More NJ Unemployment Customer Phone Numbers

Claims Department

Main phone number · 24 hours, 7 days · Just wait on the line · Unemployment insurance, press 1. Disability insurance, press 2. Job resources, press 3.

Directors Office

24 hours, 7 days · Follow prompts · Must leave a voicemail unless someone answers.

North Jersey Claims Department

Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Press 1 then just wait on the line · Please call back on our interstate number 1-888-795-6672.

South Jersey Claims Department

Mon-Fri 7am-6pm, Sat-Sun 8am-12pm EST · Direct to a human · Please call back on our interstate number 1-888-795-6672.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NJ Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For reemployment issues only. Press 2, then press 1
Here is how our research team describes the way the NJ Unemployment phone system greets you: Please call back on our interstate number 1-888-795-6672.

What are the hours and when should I call?

NJ Unemployment operates the call center for this 732-761-2020 phone number Mon-Fri 7am-6pm, Sat-Sun 8am-12pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 12,862 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NJ Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NJ Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NJ Unemployment is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 12,862 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call NJ Unemployment is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NJ Unemployment staffs the call center well on Friday.

Calling this NJ Unemployment Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 5, 2023

Calling the NJ Unemployment line takes some patience and a willingness to listen to directory listing after directory listing. It takes a long time to reach a customer service agent, but it's possible if you have ten minutes or so. A word to the wise though, make sure you're quick when you go through the directories. If you don't respond quickly after the options are listed, the recorded message says, "That answer is not valid," and hang up. 

That said, I can understand there are probably dozens of reasons why people call the unemployment line — and there are a lot of cases. That means the phone line probably gets a lot of callers and they all have different needs. It just seems highly repetitive, and you'd think there was a better way to direct people to a live agent without all the questions in the middle. 

When I first called, I was told I had to call a different number since I was calling from outside of New Jersey. This is technically true since my cell number is registered in New York, but I live in NJ so that was slightly irritating. Regardless, I called the number it gave me: 888-795-6672. 

I was given two options, to press 1 for English and 2 for Spanish. I chose 1, and then it said, "You've reached the unemployment call center. Although the reemployment center is closed, you can reach the inquiry center by pressing 2 now." This was odd to me because I called in the middle of the afternoon, but I just went along and pressed 2. Then the same recorded voice said "Welcome to the NJ Department of Workforce Development" and once again I was instructed to press 1 for English and 2 for Spanish. 

I chose 1, and the recorded voice told me, "Detailed information about unemployment and disability insurance can be found on their website, www.nj.gov.labor."

The next directory informed me, "For unemployment insurance information, press 1. For disability insurance information, press 2 and for information about job training programs, press 3." I pressed 1 as I wanted to find out about insurance, and then an automated voice told me, "After you've selected or listened to any of our scripts, you'll have the opportunity to talk to a customer agent." While those words were encouraging, it was also frustrating because I knew I would have to listen to a script now. 

Next, it said, "For information from your last reemployment benefit, press 1. For general information about unemployment insurance, press 2." I pressed 2 and it said, "If you worked only in NJ, press 1. If you worked in other states besides NJ, press 2. If you worked in multiple states, press 3. 

I chose 1 and had to listen to a 2-minute script that ultimately sent me back to the website. There is good news. At the end of that tedious script, I was able to talk to an agent. I had to wait another ten minutes on the line, but I reached a representative who answered my questions. 

All I can say is this: if you plan to talk to someone at the NJ unemployment office, be prepared to wait. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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