American Home Shield Customer Service

Phone Number & Contact Info

American Home Shield's Best Phone Number

888-429-8247
Toll-free·Calls Customer Service·Most popular American Home Shield number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at American Home Shield?

A:Say "Agent" at each prompt You can also use our free service that can talk to American Home Shield for you and report back.
Q:

Does American Home Shield offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Thursday, and the shortest are on Friday. You can skip the hold time for free.

American Home Shield Customer Phone Numbers

Purchasing

800-776-4663
Toll-free · 24 hours, 7 days · After recording, say "Representative" (you will be asked twice). Say "Representative" again. Then, when asked if you want to speak to a representative, say "Yes." · If something in your home is broken, say "service request." To get the status of a request, say "status update." To cancel a request, say "cancel." For payments and billing, say "billing." Or you can say "what's covered" or say, "repeat those choices." · Free tools available: Talk for me, Skip the wait, Schedule my call

Corporate Offices

901-537-8000
24 hours, 7 days · Press 0 then 0 then 2 then 2 · Front Door Corporate Office - Place a new request, status of a request, service issues, billing or payment issues, press 1. Purchase, renew, or modify home mortgage coverage, press 2. Contractors, contact your contractor relations manager. For all other questions, press 3.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for American Home Shield below.

Let us call and talk to American Home Shield for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Home Shield phone number to document the phone system.
Here is how our research team describes the way the American Home Shield phone system greets you: Place a new request, status of the request, service issues, billing or payment issues, press 1. Purchase, renew, or modify home mortgage coverage, press 2. Contractors, contact your contractor relations manager. For all other questions, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Agent" at each prompt
Below are some clips we've found from American Home Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Be sure with the shield, American Home Shield. Thank you for calling American Home Shield. To request service or check the status of an existing request, press one. For real estate agents or customers buying or selling a home, press two."
Excerpt from a call with American Home Shield
Wednesday, January 3, 2024 7:11 PM

They may need the phone number on your account

"You can also say, I don't have No problem. We can still look up your contract beginning with the area code."
Excerpt from a call with American Home Shield
Wednesday, March 20, 2024 8:18 PM

They may ask you to say or enter information

"Be sure with the shield. American Home Shield. Thank you for calling American Home Shield. To request service or check the status of an existing request, press one. For real estate agents or customers buying or selling a home, If something in your home is broken, say service request. If you want to know the status of an existing request, say status update. Or if you want to cancel a request, say cancel.
For payments and billing, say billing.
Otherwise, you can say what's covered or repeat those choices."
Excerpt from a call with American Home Shield
Wednesday, June 19, 2024 9:30 PM

The first phone menu

"Be sure with the shield, American Home Shield. Thank you for calling American Home Shield. To hear these options again, press five.
To request service or check the status of an existing request, press one.
For real estate agents or customers buying or selling a home, press two."
Excerpt from a call with American Home Shield
Wednesday, May 22, 2024 9:19 PM

After you press 3

"To renew or add options to an existing existing home warranty, press one.
If you are buying or selling a home or for real estate agents, press two."
Excerpt from a call with American Home Shield
Thursday, March 21, 2024 1:30 PM

What are the hours and when should I call?

American Home Shield operates the call center for this 888-429-8247 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 397 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the American Home Shield call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Home Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Home Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Home Shield is Saturday. The most busy day to call is Thursday, which averages 290% more phone calls by comparison. Again, this is based on a sample of 397 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call American Home Shield

In summation, the best day to call American Home Shield is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that American Home Shield staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this American Home Shield Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 18, 2024

Calling American Home Shield's customer service line was helpful, but was a little pushy and over the top as it tried to get me to sign up with American Home Shield. When I dialed, I was first taken to the automated system, where I was asked to provide things information about where my home was dialed and what things I wanted to protect.

I said that I would be a new customer and needed to get information about setting up an account, and the system immediately started the process of connecting me with someone who could help. I was put through after about a single minute and was asked for my information, such as the zip code I was in. Once I had provided all of that, I was quickly connected with a representative, who asked me to confirm my full address so that he could give me the most accurate quote.

I gave my address, and the representative welcomed me to the call and asked what the purpose was for my interest in a policy with American Home Shield. I said I wanted to get all of my appliances well protected in case they broke down, and the representative asked how old my appliances were so that he could give me a full idea of what a quote might cost.

When he finished, he said that he was recommending that I opt for the Gold protection plan, as it would provide the highest amount of services for my money. Because I had mentioned that I wanted to protect my appliances the representative said that the lowest tier would not work for me, as I needed some coverage that the lowest tier would not provide. On the other hand, with mostly newer appliances, I wouldn't need all of the coverage that the highest tier provided.

The representative proceeded to explain the benefits that the middle tier covered and why it was a good choice for many drivers. He went through line by line, making sure not to miss covering any one of the positives available with coverage. He then said that it would cost $40 per month for me to secure coverage, and I could go ahead and make the coverage start retroactive to 30 days or less from the time when I made my first payment. With that being the case, the representative said that he could get me started on my policy, with no waiting required on my part.

I said that I did not want to make a decision today, and he expressed surprise that I wasn't yet willing to decide on getting a policy. He then asked for my e-mail so he could send me updates, and I instead ended the call there without progressing further.

I thought the representative was helpful, but the pushy nature at the end of the call was off-putting. I wanted information from this call, not a sales attempt. Based off that, I'd call this number because I trust the information, but I'd be hesitant to call it again in the future if I needed it.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call American Home Shield

If you have time to do a bit of reading before you call American Home Shield, we recommend you read over some of our problem-specific articles.

What is American Home Shield?

American Home Shield is a leading provider of home warranty plans and services in the United States. With a history spanning more than 45 years, American Home Shield provides protection for homeowners by offering comprehensive coverage for major home systems and appliances. They ensure peace of mind by handling the costs and arrangements of repairs and replacements when covered items break down due to normal wear and tear. American Home Shield has a large network of skilled and professional service contractors who are readily available to assist homeowners with their repair needs. By offering flexible plans and customizable coverage options, American Home Shield aims to protect homeowners from unexpected and costly breakdowns, helping to safeguard their budgets and providing them with a simplified solution for home repairs.

How does American Home Shield work?

American Home Shield is a home warranty provider that offers coverage for major home systems and appliances. When a covered item breaks down due to normal wear and tear, customers can request service online or via phone. American Home Shield then assigns a qualified, pre-screened contractor from their network to diagnose and repair the issue. Customers pay a service fee for each trade service visit, and American Home Shield covers the remaining cost as per the terms of the service agreement. However, coverage exclusions and limitations apply, and it's essential to review the contract for details. With American Home Shield, homeowners can have peace of mind knowing that unexpected breakdowns can be handled efficiently and affordably.

What does an American Home Shield home warranty cover?

An American Home Shield home warranty provides coverage for the repair or replacement of essential home systems and appliances. The warranty covers a range of items, including air conditioning units, heating systems, electrical systems, plumbing systems, water heaters, refrigerators, dishwashers, built-in microwaves, ovens, and stovetops. Additionally, the warranty may also cover items like garage door openers, garbage disposals, and ceiling fans. With American Home Shield, homeowners are protected from unexpected repair costs, as the warranty helps with the expenses associated with the normal wear and tear of covered items. It offers peace of mind by providing reliable and affordable solutions for maintaining home systems and appliances, minimizing the inconvenience and financial burden of unexpected breakdowns.

Top American Home Shield customer service problems

Click the link above to get answers to just about any American Home Shield customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Home Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Coverage inquiry: "What's covered?"
- From a call lasting 4m 49s , Jul 11, 2024 1:15 PM
Escalated claim for property damage: "The service provider recommended by you all damaged the pipe at my home, and I'm unable to speak to a manager to get it rectified."
- From a call lasting 13m 9s , May 28, 2024 3:27 PM
Requesting AC service follow-up: "The reason for my call is because I requested a service due to my air conditioner, but I have not received any contact back to schedule the service."
- From a call lasting 16m 55s , Apr 17, 2024 9:38 PM
Canceling home warranty: "I need to cancel the home warranty that I got with y'all because I am not satisfied."
- From a call lasting 24m 23s , Mar 21, 2024 1:30 PM
Delay in washing machine repair: "It has been four weeks without a working washing machine."
- From a call lasting 7m 14s , Mar 13, 2024 10:02 PM
Emergency hot water tank replacement: "I just walked in my house and the hot water tank burst."
- From a call lasting 7m 6s , Mar 8, 2024 10:23 PM
Reopen service request: "I recently had a close request, and it needs to be reopened because I have the same problem with the dryer."
- From a call lasting 6m 51s , Feb 20, 2024 6:35 PM
Request to speak to manager: "I need to speak with somebody in the authorization department or your supervisor."
- From a call lasting 9m 33s , Jan 30, 2024 7:30 PM

More American Home Shield Customer Service Contacts

There are of course other ways to contact American Home Shield customer service besides the phone. Below we list the best ones, by medium.

American Home Shield Customer Help Desk / Web Support

ahs.com - Customer Service
Online customer service support
As a last, sometimes only, resort- American Home Shield customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Home Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Home Shield agent. This phone number is American Home Shield's best phone number because 29,532 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-429-8247 include Overcharge/Strange charge, Complaint, Setup service, Change or cancel account, Make a claim and other customer service issues. The American Home Shield call center that you call into has employees from Arizona, Iowa and is open 24 hours, 7 days according to customers. In total, American Home Shield has 3 phone numbers. It's not always clear what is the best way to talk to American Home Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Home Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Home Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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