American Home Shield is a household warranty company that provides warranty services to household appliances and systems. With well over one million customers in the United States, it isn't surprising that American Home Shield gets a lot of customer service calls every day.
Why Do People Call American Home Shield Customer Support?
People call American Home Shield customer support for a range of reasons, including:
Best Practices for Calling American Home Shield Customer Service
There are several things that you can do to help ensure that your call to American Home Shield customer service will achieve a quick and professional resolution:
How do Consumers Feel About Calling American Home Shield Customer Service?
American Home Shield Customer Service has, at times, had a poor reputation for customer service. While this reputation has improved over the years, some callers feel that they have not been provided with quality customer care.
What Kind of Issues can American Home Shield Customer Service Representative Resolve?
A phone-based American Home Shield customer service representative can answer questions about service plans, help you select a plan, and can schedule service calls. If you have issues with the service you received, you can also speak to American Home Shield customer service about your concerns.
What Can't Be Resolved With a Call to American Home Shield Customer Service?
If there are limitations to your service contract, a customer service representative from American Home Shield will not be able to override those limitations. You may have to take your concerns to management.
Another thing to consider is the possibility that it may not be possible to repair an appliance or system in your home. You may have to work with a customer service representative or technician to select an acceptable substitute that is not the same make or model than you had before.
What Should You Do If You Have an Unsuccessful Call with American Home Shield?
If you get off the phone with American Home Shield customer service and feel as though your concerns were not addressed, don't give up. You may still have options for getting your issues resolved and questions answered.
First, take some time to review the notes that you took during your call. If you didn't take notes, jot down what you remember from your conversation. You might be able to identify an area of miscommunication or misunderstanding. This information can be useful when you get back in touch with American home shield customer service.
Next, call back. The next person you speak to might be in a better position to understand your concerns and help resolve your issue.
If a second phone call doesn't work, get in touch with American home shield customer service in a different way. You may be able to contact the company through their online membership portal, assuming that you are already a client, or you reach out over social media. The company sometimes also has live chat available through its website.
The advantage of getting in touch with the company through email or live chat is that you will have a transcript of your conversation with the customer service representative. This can be useful if you have to escalate your case to management or a third-party advocate
This is American Home Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Home Shield agent. This phone number is American Home Shield's Best Phone Number because 29,532 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-429-8247 include Setup service, Overcharge/Strange charge, Complaint, Make a claim, Change or cancel account and other customer service issues. The American Home Shield call center that you call into has employees from Arizona, Iowa and is open 24 hours, 7 days according to customers. In total, American Home Shield has 3 phone numbers. It's not always clear what is the best way to talk to American Home Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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