American Home Shield Phone Number

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Customer service
Current Wait: 27 mins (27m avg)
Hours: 24 hours, 7 days; best time to call: 9:00am
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Reasons customers like you called recently

Pool pump service check
Status of pending water heater replacement. Technicians determined it needs replacement...
I canceled a service and AHS has not returned my service charge of $***.**.
I need to determine if I can work on my drywall since there is no ETA for the contracto...
I have a contract with American Home Shield and my refrigerator has been non functionin...
The contractor that you assigned is out of our zip code apparently
Leaking pipe under kitchen sink. Leaking garbage disposal
In May of this year, I purchased a home. As part of the purchase price, $*** was paid...
Speak with a representative to discuss why HVAC was rejected
On or about ********* we started a service request to fix*replace our A*C unit. You de...
I just paid for a new policy, $**.***mo with my Bank of America acct. I'm an agent and...
Technician was at my home seven days ago to repair dish washer. It is still not repair...
I'm waiting for * days to get someone out to repair my LG washer. Had one service tell...
had tech come out and look at garbage disposal he said it needed to be replaced but he...
My dryer stopped working and I would like to have it repaired
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on American Home Shield's Phone-Based Customer Care

American Home Shield is a household warranty company that provides warranty services to household appliances and systems. With well over one million customers in the United States, it isn't surprising that American Home Shield gets a lot of customer service calls every day.

Why Do People Call American Home Shield Customer Support?

People call American Home Shield customer support for a range of reasons, including:

  • Questions about their warranty coverage
  • Requests for service calls and repairs
  • Questions about purchasing a plan
  • Billing questions
  • Comments or complaints about service

Best Practices for Calling American Home Shield Customer Service

There are several things that you can do to help ensure that your call to American Home Shield customer service will achieve a quick and professional resolution:

  • Before calling, make sure you have relevant documentation handy. This may include a copy of your service contract, your warranty, billing statements or information about the appliances or systems that need to be serviced.
  • If you are scheduling a service appointment, have your calendar nearby so you can double-check dates and times.
  • Make sure that you have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling American Home Shield Customer Service?

American Home Shield Customer Service has, at times, had a poor reputation for customer service. While this reputation has improved over the years, some callers feel that they have not been provided with quality customer care.

What Kind of Issues can American Home Shield Customer Service Representative Resolve?

A phone-based American Home Shield customer service representative can answer questions about service plans, help you select a plan, and can schedule service calls. If you have issues with the service you received, you can also speak to American Home Shield customer service about your concerns.

What Can't Be Resolved With a Call to American Home Shield Customer Service?

If there are limitations to your service contract, a customer service representative from American Home Shield will not be able to override those limitations. You may have to take your concerns to management.

Another thing to consider is the possibility that it may not be possible to repair an appliance or system in your home. You may have to work with a customer service representative or technician to select an acceptable substitute that is not the same make or model than you had before.

What Should You Do If You Have an Unsuccessful Call with American Home Shield?

If you get off the phone with American Home Shield customer service and feel as though your concerns were not addressed, don't give up. You may still have options for getting your issues resolved and questions answered.

First, take some time to review the notes that you took during your call. If you didn't take notes, jot down what you remember from your conversation. You might be able to identify an area of miscommunication or misunderstanding. This information can be useful when you get back in touch with American home shield customer service.

Next, call back. The next person you speak to might be in a better position to understand your concerns and help resolve your issue.

If a second phone call doesn't work, get in touch with American home shield customer service in a different way. You may be able to contact the company through their online membership portal, assuming that you are already a client, or you reach out over social media. The company sometimes also has live chat available through its website.

The advantage of getting in touch with the company through email or live chat is that you will have a transcript of your conversation with the customer service representative. This can be useful if you have to escalate your case to management or a third-party advocate

Customer Number 800-776-4663 - by the Numbers

Phone number to dial800-776-4663
Call-back availableYES
Call picked up by a real personYES
Department you're callingPurchasing
Call center hours24 hours, 7 days
Best time to dial9:00am
Navigate phone maze to a humanPress 0 then 0 then 2 then 2
Average wait
Current wait27
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication57%
Quality of help84%
Customer votes2,800
Information last updatedSun Sep 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

American Home Shield's Best Toll-Free/800 Customer Phone Number

This is American Home Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Home Shield agent. This phone number is American Home Shield's Best Phone Number because 29,532 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-776-4663 include Setup service, Overcharge/Strange charge, Complaint, Make a claim, Change or cancel account and other customer service issues. The American Home Shield call center that you call into has employees from Arizona, Iowa and is open 24 hours, 7 days according to customers. In total, American Home Shield has 3 phone numbers. It's not always clear what is the best way to talk to American Home Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting American Home Shield - by phone or otherwise

While 800-776-4663 is American Home Shield's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other American Home Shield customers, is by calling their 901-537-8000 phone number for their Executive Customer Service department. Besides calling, the next favorite option for customers looking for help is via 901-537-8000 for Executive Customer Service. If you think this information is inaccurate or know of other ways to contact American Home Shield please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for American Home Shield.

What is GetHuman's Relationship to American Home Shield?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like American Home Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

American Home Shield Contact Info

All American Home Shield contacts
American Home Shield Phone NumberBEST
American Home Shield Help Desk
General customer information

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