American Home Shield Phone Number

Call American Home Shield customer service faster with GetHuman

Customer service
  • Calls American Home Shield's Customer Service department
  • The average hold time is 12m
  • The current wait is approximately 18m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Setup service, Overcharge/Strange charge, Complaint, Make a claim, and Change or cancel account.
  • Reach a live American Home Shield agent: Say "Agent" at each prompt
  • What you hear when you call: Place a new request, status of the request, service issues, billing or payment issues, press 1. Purchase, renew, or modify home mortgage coverage, press 2. Contractors, contact your contractor relations manager. For all other questions, press 3.

The Editor's Notes on American Home Shield's Phone-Based Customer Care

Dec 3, 2023

American Home Shield is a household warranty company that provides warranty services to household appliances and systems. With well over one million customers in the United States, it isn't surprising that American Home Shield gets a lot of customer service calls every day.

Why Do People Call American Home Shield Customer Support?

People call American Home Shield customer support for a range of reasons, including:

  • Questions about their warranty coverage
  • Requests for service calls and repairs
  • Questions about purchasing a plan
  • Billing questions
  • Comments or complaints about service

Best Practices for Calling American Home Shield Customer Service

There are several things that you can do to help ensure that your call to American Home Shield customer service will achieve a quick and professional resolution:

  • Before calling, make sure you have relevant documentation handy. This may include a copy of your service contract, your warranty, billing statements or information about the appliances or systems that need to be serviced.
  • If you are scheduling a service appointment, have your calendar nearby so you can double-check dates and times.
  • Make sure that you have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling American Home Shield Customer Service?

American Home Shield Customer Service has, at times, had a poor reputation for customer service. While this reputation has improved over the years, some callers feel that they have not been provided with quality customer care.

What Kind of Issues can American Home Shield Customer Service Representative Resolve?

A phone-based American Home Shield customer service representative can answer questions about service plans, help you select a plan, and can schedule service calls. If you have issues with the service you received, you can also speak to American Home Shield customer service about your concerns.

What Can't Be Resolved With a Call to American Home Shield Customer Service?

If there are limitations to your service contract, a customer service representative from American Home Shield will not be able to override those limitations. You may have to take your concerns to management.

Another thing to consider is the possibility that it may not be possible to repair an appliance or system in your home. You may have to work with a customer service representative or technician to select an acceptable substitute that is not the same make or model than you had before.

What Should You Do If You Have an Unsuccessful Call with American Home Shield?

If you get off the phone with American Home Shield customer service and feel as though your concerns were not addressed, don't give up. You may still have options for getting your issues resolved and questions answered.

First, take some time to review the notes that you took during your call. If you didn't take notes, jot down what you remember from your conversation. You might be able to identify an area of miscommunication or misunderstanding. This information can be useful when you get back in touch with American home shield customer service.

Next, call back. The next person you speak to might be in a better position to understand your concerns and help resolve your issue.

If a second phone call doesn't work, get in touch with American home shield customer service in a different way. You may be able to contact the company through their online membership portal, assuming that you are already a client, or you reach out over social media. The company sometimes also has live chat available through its website.

The advantage of getting in touch with the company through email or live chat is that you will have a transcript of your conversation with the customer service representative. This can be useful if you have to escalate your case to management or a third-party advocate

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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American Home Shield Customer Phone Number 888-429-8247 - Stats

Phone number to dial888-429-8247
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait12 minutes
Current wait18 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication87%
Quality of help68%
Customer votes3,728
Information last updatedSat Dec 02 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

American Home Shield's Best Toll-Free/800 Customer Phone Number

This is American Home Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Home Shield agent. This phone number is American Home Shield's Best Phone Number because 29,532 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-429-8247 include Setup service, Overcharge/Strange charge, Complaint, Make a claim, Change or cancel account and other customer service issues. The American Home Shield call center that you call into has employees from Arizona, Iowa and is open 24 hours, 7 days according to customers. In total, American Home Shield has 3 phone numbers. It's not always clear what is the best way to talk to American Home Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to American Home Shield?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like American Home Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with American Home Shield, including their website / help desk. Visit our American Home Shield Customer Service page for more information.
American Home Shield Customer ServiceAmerican Home Shield Call-back Service

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